Overview of LugLess customer experience
LugLess, a shipping and luggage service, has received numerous complaints from consumers in recent years. Customers have reported issues with delayed or lost luggage, inaccurate weight measurements, and poor customer service. Some have also mentioned hidden fees and unexpected charges. There have been concerns over the company's reliability and transparency, making it difficult for travelers to trust and utilize their services. Overall, LugLess has a negative reputation among consumers based on their experiences.
LugLess complaints 4
Newest LugLess complaints
I booked a shipment with Lugless and also purchased insurance with them
I booked a shipment with Lugless and also purchased insurance with them. Upon receiving the shipment, I found the 'frames' and 'coffee machine' to be broken. After waiting for a month for reimbursement, they let us know that those items could not be covered and sent us their 'prohibited' items page. I have proof that prohibited items page got updated recently and at the time of booking those items were never included.
I shipped 5 bags with lugless, used the same address with all
I shipped 5 bags with lugless, used the same address with all. A week or so after bags were delivered, I saw that this company charged my card $22 for the 4 of the bags. After asking them about it, they said that the address had to be updated. I have never asked to update the address. They are saying that the zip code was wrong. I sent bags to my friend's house at *** and they are saying that it needed to be *** and because of it they are taking $88 out of my bank. I have sent a lot of items to this address without any problems, this is the only company that is doing it to me. When the house was purchased it stated that the zip code is *** and not ***.
On February 25th I ordered a delivery of an oversized package through Lugless
On February 25th I ordered a delivery of an oversized package through Lugless. I completed the form form using dimensions. and was quoted a price of $96.99 as "dimension weight" for delivery by ***. That amount was charged to my bank, I printed a label and took the package to the local *** center. It was delivered in good condition on March 2. More than two weeks later I was notified by Lugless that the dimensions were incorrect and I would be charged more for the package. On March 22 they charged my account an additional $135! with no prior approval. I filed a complaint with the company and through several back and forth emails they refuse to refund the additional charge. I completed the original form with the exact dimensions. They said they could only help if I sent a picture of the package with a measuring tape in the picture to dispute the dimensions. I do not dispute the dimensions, I entered the exact dimensions. The package has long been opened and packaging recycled.
SAFETY NOTICE: ComplaintsBoard has analyzed LugLess and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%.
LugLess has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for lugless.com can be seen as a positive aspect for LugLess as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of LugLess's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Lugless.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our scan shows LugLess website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Lugless.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for LugLess have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
- While LugLess has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 4 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- There was some difficulty in evaluating or examining the information or data present on the lugless.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- LugLess protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
I contacted the website to make a safer move from harrison - new york to oakland - california two weeks ago and sent my box using the website
I contacted the website to make a safer move from harrison - new york to oakland - california two weeks ago and sent my box using the website that transferred me for shipping via ***. My box should have arrived in California on June 16, I didn't receive my box or any updates on it, so on June 19 the *** website informed me that there was a delay in delivery and that my box would be arriving at end of the 19th, as I continued without my box, I contacted lugless on the 22nd and with the ***. Lugless informed me that my box was lost and that I should start the claim on the *** website, but *** informed me that the box was arriving on the 22nd until the end of the day. I couldn't get any more information on the *** website and at lugless I was informed that they don't have more information about my box even though they are offering a product and not fulfill the deadline. They offer a product and do not comply with the plan and abstain from the responsibility of the service. Today, the 23rd of June I am still trying to solve and get my box back (1 week after the deadline they gave me when I bought the service).
Most discussed LugLess complaints
I booked a shipment with Lugless and also purchased insurance with themRecent comments about LugLess company
I booked a shipment with Lugless and also purchased insurance with them
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I contacted the website to make a safer move from harrison - new york to oakland - california two weeks ago and sent my box using the website that transferred me for shipping via ***. My box should have arrived in California on June 16, I didn't receive my box or any updates on it, so on June 19 the *** website informed me that there was a delay in delivery and that my box would be arriving at end of the 19th, as I continued without my box, I contacted lugless on the 22nd and with the ***. Lugless informed me that my box was lost and that I should start the claim on the *** website, but *** informed me that the box was arriving on the 22nd until the end of the day. I couldn't get any more information on the *** website and at lugless I was informed that they don't have more information about my box even though they are offering a product and not fulfill the deadline. They offer a product and do not comply with the plan and abstain from the responsibility of the service. Today, the 23rd of June I am still trying to solve and get my box back (1 week after the deadline they gave me when I bought the service).
I booked a shipment with Lugless and also purchased insurance with them. Upon receiving the shipment, I found the 'frames' and 'coffee machine' to be broken. After waiting for a month for reimbursement, they let us know that those items could not be covered and sent us their 'prohibited' items page. I have proof that prohibited items page got updated recently and at the time of booking those items were never included.
I shipped 5 bags with lugless, used the same address with all. A week or so after bags were delivered, I saw that this company charged my card $22 for the 4 of the bags. After asking them about it, they said that the address had to be updated. I have never asked to update the address. They are saying that the zip code was wrong. I sent bags to my friend's house at *** and they are saying that it needed to be *** and because of it they are taking $88 out of my bank. I have sent a lot of items to this address without any problems, this is the only company that is doing it to me. When the house was purchased it stated that the zip code is *** and not ***.
On February 25th I ordered a delivery of an oversized package through Lugless. I completed the form form using dimensions. and was quoted a price of $96.99 as "dimension weight" for delivery by ***. That amount was charged to my bank, I printed a label and took the package to the local *** center. It was delivered in good condition on March 2. More than two weeks later I was notified by Lugless that the dimensions were incorrect and I would be charged more for the package. On March 22 they charged my account an additional $135! with no prior approval. I filed a complaint with the company and through several back and forth emails they refuse to refund the additional charge. I completed the original form with the exact dimensions. They said they could only help if I sent a picture of the package with a measuring tape in the picture to dispute the dimensions. I do not dispute the dimensions, I entered the exact dimensions. The package has long been opened and packaging recycled.