Monster Reservations Group review: Beware of additional charges that you aren't told about

We scheduled a vacation for August with Monster Reservations and paid for it in March. We were charged $863.58 for the 7 night stay. When we arrived we were told that we owed $161.00 more for a RCI Resort fee that Monster Reservations charges, and $84.00 for parking. And, if we used a credit card to pay, were would be charged 2.9% more! We called Monster, and they said they would check the transcript to see if we were told about the charges. Jamil came back on the line about 3 minutes later and said she, and her supervisor could not find the transcript, so we would just have to pay the additional fees. As I argued the point that it was not my fault they could not find the transcript, she did offer to add another trip on to my package, but I told her that did not fix the problem of needing $245.00 in cash or debit card right now, nor did I want to risk being in this situation again! She ended the call saying she could do nothing to help this situation. We ended up paying $158.37 per night for this vacation with the additional fees. As we looked at booking this same resort and room, on the same days, we could have booked it for as low as $58.50 per night. So, not only did we get scammed into thinking we were getting a good deal, we were put in a bad situation with additional costs we did not plan for. I should have checked reviews on Monster, because I see others have had this same issue. BEWARE!

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