I hold a Money Network prepaid debit card issued by Money Network Financial, LLC. I have no major expenses and granted no third party access to my account. I have had no other issues during the year I have maintained the card.
On or about April 25, 2026, my account balance was approximately $1,200 with only meager transactions pending.
The evening of April 27th, I learned my balance was $153.
The next day, customer support agents refused to provide more than two (2) days of transaction detail and advised me to obtain additional details through the customer portal.
I explained that the customer portal declined my card number, date of birth and last four of my social security number for reasons unknown.
The agent offered the requested information by mail, despite the lengthy delay, while evading the issue of my missing funds.
Subsequent attempts to contact the 24 hour customer support line were met with no agents available.
Recommendation: Do not trust these fraudsters!