The complaint has been investigated and
resolved to the customer's satisfactionResolved Mohawk Industries — Smartstrand carpet
resolved to the customer's satisfaction
I purchased the smartstrand carpet from mohawk which is the worst mistake I have made in flooring. After less than one year it started to unravel and it stained horribly. They sent someone out and they said the carpet was defective but I would have to get the same exact carpet for it to be covered under the warranty. I had them replace the carpet with the same carpet and it too is horrible.. I bought this carpet and paid more because it was to have a 25 year stain warranty and wear warranty. I called mohawk and they sent out their inspector who said it was fine. IT'S NOT FINE>>>its a horrible stained rug. I advise anyone purchasing new carpet to not buy from Mohawk. They will not stand behind their warranty!!!
The complaint has been investigated and resolved to the customer's satisfaction.
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