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Moe's Southwest Grill

Moe's Southwest Grill review: undercooked rice broken tooth

C
Author of the review
1:25 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Hi I contacted the store location in Clifton park and Amber and her crew disregarded it acting like they didn't cook undercooked rice that was most certainly in my burrito this morning when I ate it unfortunately when I hit down the 3rd or 4th time I had my meal completely ruined because of biting into some undercooked rice which then sent me into agonizing pain holding the right side of my face not trying to choke because the rice was so hard it cracked my tooth now most other times I don't complain to places I take it for what it is but this is [censored]ing crazy I'm in so much pain right now when I should of just been able to enjoy my meal and now I want absolutely nothing to do with it cause of the fact I might chip or hurt more too teeth I personally want to find out what resolution there is for this because this is absolutely ludicrous and I am completely dissatisfied disgruntled in pain and furious because the manager or whoever answered the phone did not sound like they cared and gave me a fake number until I looked moes customer cares number online and a guy told me actually how to file a complaint correctly and he said to contact about this these are the photos of my unfinished meal my new cracked tooth and uncooked rice wish I had my tooth but I have no [censored]ing clue where it is all I know is the pains pretty agonizing thank you hopefully we can resolve this.

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    Jul 14, 2026
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Moe's Southwest Grill Category
Moe's Southwest Grill is ranked 29 among 57 companies in the Fast Food Chains category