Moe's Southwest Grill review: close talker

Let me start by saying I'm a fan of Moe's and order the close talker all the time. Today I ordered 2 meals online today totaling 14$.
The closer was missing the most important thing: steak. Among other little things like; all the ranch was missing, the salsa for the chips and the cookie was choc chip instead of oatmeal. This is the 3rd time it has happened. Called 2 x and no resolution. I spend 6$ in delivery and tip. 22$ and no lunch for me . Lettuce without meat is not palatable to me. The first time I called at 2:50 and the person who made it apologized. Ok that's fine. Now what? I was told to come in and get another order. Why should I go there when I spent 6$ to have it sent the first time. Not acceptable. I was asked for my number. I left it. I was told the mgr comes in at 4 pm and will call. No phone call. I called back at 653. I was just that irritated. A 12 hr shift with nothing to eat. I spoke with Shay. She apologized but told me no one has ever had a problem with their order. So basically it's unbelievable I've had a messed up order online 3 times. I told her I have the pictures and the email. The order was definitely not what I wanted and paid for. She went on to say I'm sorry but this is Moe's Monday so we are busy and she wasn't told to call me or there was a mistake. In the end she says come in and get another meal. I told her I'm not driving to a busy restaurant at 7 pm when I'm tired. That was the whole point of delivery. I ask for corporate and she said she didn't know the number and said she had to go on google to find it. Usually when a person ask for information they already have it . I'm not happy.

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