Priority Payment Systems
reviews and complaints

I am a beauty shop that used Priority Payment Systems as my merchant processor. Since 2015, PPS has been withholding income taxes from my credit card transactions under an incorrect tax id number. We have called numerous times, spoken to countless agents, provided reams of requested paperwork to no avail. PPS has withheld roughly $100,000 from my collections and has not credited it to my tax account nor will they correct the tax id number. As a result, I have paid over $100,000 in unnecessary income taxes on my tax returns because IRS has no record of the withheld taxes. At this point, this is grand theft, pure and simple.

PPS has fraudently charged my card ($10 a month) since I dissolved a very small business I was running in 2016. Via a Wells Fargo Bank Draft which just indicated "BANKCARD" on my bank statement for $10, I have unknowingly been defrauded by Priority Payment Services. My business closed in 2016 and this system was linked to my WIX WEBSITE which I CLOSED! THEY ARE STATING I NEVER CLOSED MY ACCOUNT WITH THEM, YET I HAVE NEVER ONCE RECEIVED ANY TYPE OF COMMUNICATION, ANNUAL PRIVACY POLICY, STATEMENT, NOTHING! They have continually charged me in a very sneaky MANNER! THEY ARE COMPLETE FRAUD AND SCAM ARTISTS. I will never recover over $500.

Never closed my account even after filling up the cancellation form My store was closed contacted then to close my account and filled up the cancellation form and Emailed . I called them again and said they did not receive the cancellation form even-though it was emailed just as reply to their email. I send it again and then they said it was signed electronically and we do not accept that. It is a very bad company with very poor customer service , I have been with them for 8 years , but they do not care. Money hungry do not close the account so they would keep billing you every months. I need to get my refund for all those extra charges which I would say is fraud . BAD BAD CUSTOMER SERVICE

CONTINUED DEBITING OUR ACCOUT FOR 7 YEARS AND 10 MONTHS AFTER WE STOPPED USSING THEIR COMPANY FOR CREDIT CARD PROCESSING. WE STOPPED USING PRIORITY PAYMENT SOLUTIONS IN APRIL . SINCE THEN THEY HAVE CONTINUED TO DEBIT OUR ACCOUNT EVERY MONTH FOR $45.50. THAT CURENTLY ADDS UP TO $4277. THE REPRESENTATIVE THAT I SPOKE WITH COULD NOT CONFIRM OR DENY THAT THE ACCOUNT WAS EVER CANCELLED THROUGH THEM OR A REPRESENTATIVE. I ASKED IF IT WAS COMMON PRACTICE TO BILL SOMEONE FOR ALMOST EIGHT YEARS WITH NO ACCOUNT ACTIVITY. NO REPLY. I ASKED FOR A REFUND AND HE STATED THAT MANAGEMENTWOULD ONLY REFUND $150. I SPENT THE BETTER PART OF A DAY TRYING TO GET TO THE BOTTOM OF THIS ONLY TO BE LED DOWN ANOTHER WORM HOLE.

I texted rep 3/11 To canc never processed Called co 2times May, 3 times June Twice July and Aug Still NO ReFund! All I want is my $40.45 back I've been calling and calling and just getting run around Been 6 months and I'm done waiting. I called the rep to cancel on 3/11 And was charged a min fee For not processing in April. Called company they said need form so I signed & faxed To them and called them to be sure they got and processed. They did and every time I called they keep saying we're processing! Well 6 months later I'm tired! So not only should they give me my $40.45 they should pay me penalty and interest. Ok COVID I can understand April & May but it's now September and I've got bills to pay and I'm at a loss like everyone else! People need to take a stand against these processing companies! I'm tired of there excuses and run around!

PPS claims that we put a stop payment on them to not allow them to charge their monthly 39.99 service fee. PPS claims that we put a stop payment on them so they couldn't charge our account the monthly 39.99 service fee. As a result, they have been holding all of our credit card batch payments for the last week. This same thing happened last month and it caused several checks to bounce in addition to bounce fees being charged by the back and my vendors. After calling them 3 times, they finally lifted the hold but were still holding 2 days worth of batches. I had to call back a 4th time to have them look deeper into it, and they saw that there was in fact 2 batches that hadn't been released. This month at the exact same date, they claim there was a stop payment put on them. Ive called 4 times now and after being on hold for over 2 hours I never did get anything resolved.

I entered into a contract that was to provide me with specific equipment to process credit cards, including fleet cards that I never received. After receiving equipment that would not work with fleet credit cards I filled out additional paperwork they said they required and after a month i still did not receive a card reader. I emailed a Merchant Account Closure Request form on @/12 stating I was closing the account because they did not provide the equipment that was needed to Antony Matthews at ***@mysupport.io and cc'd it to ***@mysupport.io and ***@mysupport.io I have not gotten a reply yet. On 3/10 I emailed Antony Mattews and asked why money was still being taken out of my bank account and reminded him that the contract was broken by them,not me,by not supplying the equipment they promised. I have not received a responce yet. On 3/16 I called Antony Mattews and left a message on his answering service. I have not received a call back yet.

My merchant agent used this company to provide me with a payment gateway. 5/25- I was told i was approved #XXXXXXXXXXXXXXXX over 2 weeks went by and i realized i had not received any monies from my business deposited in my batch deposits and nobody reached out to me. I reached out to my agent and was told the underwriters could not see my website to approve me. I would never allow another business to have access to my funds who has no connection to my business hence if i was not approved why was my money piling up into their account? 6/18- I reached out to their client services, they could see my site, sent email to underwriters-NO RESPONSE 6/20- replied to email- NO RESPONSE 6/21- agent said she called and left message- NO RESPONSE 6/22- called and escalated a ticket- NO RESPONSE Regardless of holding my money, not answering is not business like, professionals do not act this way. My site is 100% active to planet earth, yet just these people have issues?

Continues to charge fees for non compliance and invalid TIN. It's bogus charges. Signed with this company. After several months a new fee was added. Invalid Tax Id. Talked to my rep. They refunded the money. They claimed my legal name did not match app. I was told it was fixed. I have 2 locations it's been over a year they are still talking 49.00 each month both locations. 98.00. I call the rep every month. She is baffled. Makes calls . Says it's fixed. Get statements. Still taking money. It's up to a substantial amount of money. They will not refund. Now I see another NON COMPLIANCE FEE. That's 24.95. I'm in compliance. That's been going on both locations for the same time. This company isn't much different than the rest. This business is set up to hide fees. You agree to a percent. But they add the fees . And hope you won't see them . And when you do . They won't stop until you close the account. And then they change early cancel fee. This industry unfortunately isn't monitored.

PPS have filed collection without notifying informant. PPS system got fraud back in 2018 which effected on our business because they took money out from our bank account more than 2 times on the same month. To avoid further fraud issue, we have closed our account back in 2018. Now, we got call from collection saying PPS have filed collection against the business. I have talked to one of the representatives at PPS and they informed me saying they have sent the mail notification to address listed on account. On my side, we have not received any notification letter due to this matter. We requested any documented record proof but they couldn't provide any to us. They just said that they cannot give us the refund back for the collection that we have paid already. The matter is not the financial side of the story. My problem with this company is the communication issue between the customer and the company. Even if they have sent us a notice letter, they should have checked it with us again before sending it over to collection office. Because of this, someone's credit score can be reduce over something that can be solved over a message. Thank you for your time and please advice this matter for others sake.

PPS has failed to remove a hard credit inquiry from my Experian credit report though assuring me it will do so several months ago. I obtained a point of sale device through LawPay. I was not informed by LawPay that ordering the device would cause a hard credit inquiry to be submitted by Priority Payment Systems. I was assured by LawPay that the PPS hard credit inquiry would be removed from my credit reports if I supplied bank statements to LawPay as an alternative to a credit inquiry. I submitted the required statements and the hard credit inquiry was removed from my TransUnion and Equifax credit reports but not from my Experian credit report. LawPay told me it had instructed PPS to remove the hard credit inquiry and several months ago PPS assured me that it had requested Experian to remove the hard credit inquiry. Experian doesn't have any record of receiving the request from PPS. I have repeatedly asked PPS to have the hard inquiry removed and that Experian has no record of a request from PPS. Trying to reach PPS by telephone is virtually impossible and each time I reach someone, the person has never heard of LawPay. It takes a great deal of time to reach a knowledgeable party at PPS and most times I fail to find anybody there willing to try to assist me. I would like ComplaintsBoard.com to persuade PPS to instruct Experian to remove the hard credit inquiry from my Experian credit report. I will soon file a lawsuit in federal court if PPS fails to honor its commitment to remove the hard credit inquiry.

This company has debited my account and is withholding batch funds. They sold me a POS that has a flawed batch feature, causing major backlash $ loss Your POS back end did not batch transactions for approx 6months after an ISP outage triggered your POS to change our batch setting unbeknownst to us. I understand that this is a problem for all auto batching merchants who use Future POS and Priority Payment Systems. Summary of the tech issue that caused this: Future POS automatically changes from 'Auto' to 'Manual Batching' when the device loses internet connection. The device does NOT go back to preferred settings when reconnected to the internet. The only way to get the device to go back to the preferred settings, would be to manually re-toggle the feature option back to "Auto". So, six months ago, due to bad weather, our ISP went out & you guessed it - For the past 6 months, we have not been batching. Unbeknownst to us. On 02/08, we raised our issue to our ISO & he found out that auto-batching had been turned off. He then submitted all of the outstanding transactions in one large batch for ~$96k. On top of the $96k, we have also been debited almost $35k direct out of our bank account. So we have not received a single cent of credit cards for 6 months, and then you also take out another $35k. We are basically BANKRUPTED! As our processor, we need immediate clarity on where that $131,000.00 is! We are in a deficit, also during a pandemic crisis. Putting a small business, out of business! Another problem we're facing due to the POS batching issue is a ruined reputation. We spent 5 years serving out local community, faithfully staying open 7 days a week and consistent 11 to 11, daily. That worked is completely RUINED! People no longer trust dining with us! This is because the majority of town believes they were charged at the right time (time of purchase) due to the auth hold. The majority of the town believes we are charging them AGAIN for the same transactions with the recent batch on 02/08. One by one, we are spending our limited time educating our patrons on the payments process & educating them on how your POS messed up our batching.

Priority Payment Systems had failed to update account information properly. I files the complaint below against Wholesale Payments Inc. WP is the company I have an agreement with, but PPS is their "backend". I am filing the same complaint against them to try and get a result. Company failed to change account information correctly which has resulted in their withholding of funds. Our office began using Wholesale Payments (WP) for our credit card processing in November. In July , I changed our business account to another bank and I notified Benjamin ***, our account rep, of this change. I submitted the proper forms and the change was made on 8/18 as confirmed by email from Deja ***. In September , deposits into my accounts were working perfectly, but the fees owed to WP were still being debited from the old account at the former bank. I emailed Benjamin on 9/8 and 10/5 to tell him of the error and he replied that he would get it fixed. I had left the account open to finish up other affairs. On [protected] fees again taken from old account. I emailed Benjamin and he let me know he had lest the company, but he still had a few connections there and he would try to help. He sent an email to them from is personal email regarding my issue. He emailed me again suggesting I close the account to get their attention as he had had no response. I sent an email Deja on 12-6 that there was an issue, but no response. I closed the account and emailed Deja notice that I was closing the account. In Jan of 2021, fees were attempted to be taken from old account but rejected. On 1/7, WP began holding money paid to our office from clients. As of 1/26, they owe me about $6000. I spoke with Tenica at WP on 1/8; Casandra on 1/11; Tenica and Don on 1/13; Julia on 1/21; Tenica and Kim on 1/22; Cassandra and Kim on 1-25-21and I am currently on the phone with Julia and Sherry. It always get- your accounts were closed so the funds couldn't be deposited or we are holding them until this is resolved. I have submitted letters from my bank confirming open accounts that were rejected because they claim the account number was incorrect (it was not); I have resubmitted letters from the bank; I have provided again voided checks; I have provided copies of the emails from above; I have spent about 1.5 hours on the phone every conversation. No one will solve this simple issue-- credit card deposits were working perfectly, they just need to update where they take their fees. As I type this, I am on hold with WP because I refuse to hang up until the issue is resolved. Today, Sherry tells me that my funds have gone into a "headquarters account" and she gave me the ending numbers on an account which is not my account. This conversation has now been going on for 1.5 hours, but I refuse to hang up. Due to WP's failure to update information, failure to return phone calls or respond to emails and blatant disregard to their customers, my office is due $6000 that they are now wrongfully withholding. I have explained the situation to every person I have talked to and it has not been resolved. I just received a return call from Sherry and she says they are still working on it. It is very simple-- just fix the account where fees are being taken! I owe them approximately $250 in fees and they owe me $5575! UPDATE FROM TODAY: Spoke with Tenisha again as I learned that Karen (manager) sent her an email with step by step instructions to fix my issue. Tenisha needed further explanation from Karen and said they would both call me back. I demanded it be today. She said OK. She did not call back. I still have not received my funds!