Missguidedclothes and delivery

T Dec 02, 2019

I placed an order on Sat 23rd Nov and paid for express shipping hoping that I could receive by Fri 29th Nov. Missguided claims that express shipping takes 2-4 business days with AUD11. Yet, I was charged AUD11.99 with no reasons and my parcel has still not yet come (it's currently 3rd Dec). I have been trying to contact their customer service and they never seem to help. I've chatted to them 5 times, they did nothing but asked me to wait and allow till the end of that day to receive the parcel. I have a feeling that the parcel might have been missing as there has not been any update on courier website. Hence, I asked them to contact the courier which is Skynet. They asked me to contact instead. What is on earth? You call yourself customers help line?

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