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Mira Networksunauthorized billings

I have unauthorized charges on my cell phone. Never once have I agreed to any contract of this nature but on viewing my itemised billings I was shocked to see transactions being done during the early hours of the mornings when I am normally fast asleep. I demand an inquest in this and also a full refund for the months: February, March and currently April. How does Vodacom enter into an agreement with unscruplous operators like Mira Networks.

Responses

  • Wi
    Williamkarim Sep 05, 2017

    unauthorised billng. i just called my service provider and i was informed Mira is deducting R6 off my aaccount, this is not amusing at all because i never subscribed for this service.

    0 Votes
  • Zi
    Zille ♥ Feb 23, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Unauthorized Billing, I have just called MTN because miraculously my airtime balance kept on dissapearing and I've been informed that Mira Network is deducting 10 Rand a day off my airtime balance, how do i retrieve my money back because, i am 100& ive never subscribe to such and i don't even know what it is and what it does.. what crazy thing is this? like really? who gives you author it to go off people's account and deduct money??? please take me off this ridiculous subscription and i want my money back

    0 Votes
  • Bd
    BD1975 Sep 23, 2011

    It is not difficult to find that Mira networks is a company of con artists. The history of Mira goes back to at least 2006/2007. That is just what I have dicovered via google. Dear Mira Networks, if you read this, let it be known that the small amount of R250-00 that you have stolen from me is going to cost you alot more. I would actually love to know how much has been stolen over the years by Mira...let the fight begin !

    0 Votes
  • Es
    esbendzn Sep 14, 2011
    This comment was posted by
    a verified customer
    Verified customer

    is it a marketing ploy that yourl just send out random link sms's to unsuspecting people? The user recieves an sms telling them to view a link and them being unaware, click to follow the link and by the time they realise its too late. The got into something that is hard getting out of. Most users are old and uneducated. They do not know what is a subscription and whom to call or what to do when their airtime is being deducted.

    0 Votes
  • Mi
    Mira Networks Sep 13, 2011
    This comment was posted by
    a verified customer
    Verified customer

    With all due respect Sir, we cannot fabricate any of the answers we supply as we get them from logs that is supplied and endorsed by your service provider. I can understand that you might not feel too happy as we publicly mentioned that it was adult content, but unfortunately using the internet and viewing content on your cellphone cannot be the responsibility of other people.

    0 Votes
  • Es
    esbendzn Sep 13, 2011
    This comment was posted by
    a verified customer
    Verified customer

    it seems that these "Dogs" at Mira Networks got an answer for everything. They find ways of stealing money from unsuspecting people and then lie n say it was the persons fault. To them its business, but to us its illegal and fraud. They need to be investigated and shut down.

    0 Votes
  • Mi
    Mira Networks Sep 12, 2011
    This comment was posted by
    a verified customer
    Verified customer

    On the [protected] adult content from Morvec is picked up. This is activated when a banner is clicked on the internet on the phone, which will direct the user to a landing page, where he is only subscribed once the 'join" button is clicked. A more detailed explanation can be requested from [email protected]

    0 Votes
  • Be
    BeverleyRa Sep 08, 2011

    I have also had the ill fortune of being charged for a subscription that I never subscribed for. I had been receiving sms's which I ignored for a little while and just deleted. The one time I went on to the link to see what I was being sent and discovered it was porn, I quickly deleted this message. I do browse and download music from certain websites and on some sites whilst downloading music, there are links in between there to download porn..It is sooo close to the link for downloading music that anyone can make a mistake and easily click on this instead. When I do this this I would quickly cancel it and go out of the site. I never did go into it and browse or accept any subscription to this service. I was horrified when I phoned my Service Provider and was advised that my unbilled charges were in the region of R684.00. The subscription amt being billed was about R14.00 per day for adult content which I would have never subscribed for. MTN have requested for me to be unsubscribed from the service for which I promptly received an sms saying I had been unsubscribed...I have no recollection of any message coming up as to ' Do you want to subscribe or be a member 'What these Wasps are doing is unscrupulous and they are stealing money from unsuspecting customers. According to WASPA'S code, before a person can be subscribed to a content service, whether via cellphone or online they must go through a 'double opt-in' procedure, whereby a second separate message pops up, revealing the service which is being subscribed to and what it will cost, then asking the consumer to confirm. This I can assure you I never received...These unscrupulous people can claim whatever they like, but I never requested this kind of content. I have asked MTN to request a refund of the amounts billed and I await this refund..If I do not get a refund this will be taken to the highest level. It will go onto Hello Peter and I will even go as far as to WASPA. You cannot go around just taking money that does not belong to you!! Consumers have to be protected from the likes of you!! MY number [protected]

    0 Votes
  • Es
    esbendzn Sep 07, 2011
    This comment was posted by
    a verified customer
    Verified customer

    it would be better if you sent the number to all associates of Mira so they can add it to a Block list. A list where clients refuse to be added to any service

    0 Votes
  • Mi
    Mira Networks Aug 31, 2011
    This comment was posted by
    a verified customer
    Verified customer

    The number was not subscribed, as the service on it is a "pay per view" service from Dialogue Mobile. This is for adult content videos, but you are charged per video watched, the airtime ran out and the content were viewed, so the servie attempted to bill till all the monies were retrieved. I have emailed your number to Dialogue to remove it from their database completely.

    0 Votes
  • Es
    esbendzn Aug 30, 2011
    This comment was posted by
    a verified customer
    Verified customer

    can mira network please explain the type of subscription service that the ffg number is subscribed to: [protected]. I have not had any knowledge of subscribing to something that deducts R14 at a time. And also please can you forward me a number that i can sms stop to and remove me from any marketing lists.

    0 Votes
  • Mi
    Mira Networks Jun 13, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Good day

    The subscription active on this number was for Timwe Horoscope club, where you have to physically insert the billed cellnumber digit by digit and then a verification code is smsed to that handset. The billing WILL NOT start till the code is inserted in the block. This also needs to be done with a desktop or laptop. The message containing the pincode explains the cost, the cost is also displayed on the page where the numbers had to be inserted. Further a welcome message was sent and every month thereafter a reminder. This service was activated 24.05.2009.

    0 Votes
  • Ge
    Genaco Jun 13, 2011

    After a search to obtain the details of Mira Networks I found this site.

    As we don't use the phone and due to the fact that it is a contract phone with limited airtime we don't check the billing.

    Today we did and after an enquiry we were told that we have subscribed for at least 24 months. This means a total amount of R 2325.12.

    Under no circumstances did we agree to be billed for this service. Mira Networks defence above is utter nonsense. We demand this service to be stopped with immediate effect and further want reimbursement.

    Genaco fax [protected]. Now let MIRA Network advise us their contact details and registered address to submit the relevant correspondence to them.

    Cell phone being billed [protected]. This phone is not in use do not try and phone it.

    If anyone sees this please fax me your complaint perhaps we could enter in a class action suit.

    1 Votes
  • Mi
    Mira Networks Apr 28, 2011
    This comment was posted by
    a verified customer
    Verified customer

    We cannot comment before we investigated the number, each service has a unique way of subscribing, and each service comply to the double opt in rules. A Samsung Star subscribed to this service. Full details will be emailed to you. The advertisement banner, the landing page, and the welcome message contained the cost of the subscription. Each time the subscriber had to click to move to the next step, that is taken as a voluntary action on the subscribers part to enter into the subscription. The welcome message as well as the monthly reminder message contained an unsubscribe method should the subscriber wish to unsubscribe. All smses sent to the handset needs to be read carefully, and if not understood the landline supplied should be called to find out.
    Mira Networks Customer Care.

    0 Votes
  • De
    Dewald Barkhuizen Oct 24, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @Mira Networks Absolutely [censor]. you are fraud company.. how is it possible for so many 1000's and 1000's and 10 0000 people complaining about your company linked with network service providers for stealing people's money.. by deducting and signing them without their knowladge or approval.. how dare you reply with such a way as if everyone else are trying to trick your company..!!!

    0 Votes
  • Fa
    Faizel2 Apr 27, 2011

    The above response to complaint is absolute nonsense and does not address the issue of billing without consent. If any content is chargable, the web owner must communicate this upfront and have a formal acceptance by the bill payer for the charges incurred. My contract is with the cellphone company and if they have any complicity in this, then that amounts to fraud. my cellphone [protected]. Faizel Solomons

    0 Votes
  • Mi
    Mira Networks Apr 20, 2011
    This comment was posted by
    a verified customer
    Verified customer

    No billing will happen unless there was interaction from the cellphone owner. The time of the billing is usually the time that the initial subscription was started. A cellnumber needs to be supplied to Mira Networks to investigate the allegations and to supply the subscribed with a proof of opt in and billing logs. Please direct yoru complaints to [email protected]

    0 Votes

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