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I'm filing a complaint against Aqua Tru, LLC due to the machine damage caused by the inadequate maintenance information provided by the user
I'm filing a complaint against Aqua Tru, LLC due to the machine damage caused by the inadequate maintenance information provided by the user manual. I purchased my Aquatru unit on March 25. In May , I noticed that the filtering process has slowed down dramatically (takes over 1 hour, the normal range should be 12-15 minutes per cycle). I checked the product manual but didn't find anything helpful to solve this issue. I then looked up on their website and learnt that the machine needs to be descaled. I was unpleasantly surprised to find out about this information because it was not mentioned anywhere in the product manual. I've been taking great care of the machine since owning it from day one by following the recommended maintenance process described in the product manual but I've never performed the descaling process because it was not mentioned anywhere in the product manual. Nevertheless, I performed the descaling process twice with no success. I've also replaced all three filters prior to the descaling process as suggested by Aqua Tru. The filtering process is still ridiculously slow and the water comes out warm. I am extremely disappointed that the user manual provided did not have the complete maintenance instructions. They now have a video to demonstrate the descaling process on their website; but the video was not available to their consumers until January . My Aquatru unit is damaged due to the inadequate maintenance information provided by the user manual. I also downloaded the product manual from their website to check and unfortunately it still doesn't have any information about the descaling process. I'll attach the downloaded product manual as evidence. On May 5, I filed a complaint to Aqua Tru directly and received a response from them on May 6. In their response, they asked me several follow-up questions. I replied immediately on the same day but never heard back from them ever since. I also sent another two follow-up emails on May 7 and June 2 but didn't hear anything back.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Aqua Tru legit?
Aqua Tru earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
Aqua Tru resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
The age of Aqua Tru's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Aquatru.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Aquatru.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Aqua Tru as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Aqua Tru have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Aqua Tru and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Aquatru.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Aquatru.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Aqua Tru.
However ComplaintsBoard has detected that:
- Aqua Tru protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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About Aqua Tru
What sets Aqua Tru apart from traditional water filtration systems is its innovative design and powerful filtration technology. The appliance is designed to resemble a typical countertop coffee maker, but with a compact and sleeker appearance. It is lightweight and easy to install, making it a convenient addition to any kitchen.
Aqua Tru's filtration process is superior to many other on-the-market solutions. Its advanced four-stage process relies on reverse osmosis to filter out harmful contaminants, including lead, fluoride, and other pollutants. The result is clean, fresh, and great-tasting water that is free from impurities and safe for drinking.
In addition to its superior filtration technology, Aqua Tru is also incredibly easy to maintain and use. Its filters are designed to be replaced every six to twelve months, depending on usage, and can be easily changed with no need for professional installation. The appliance is easy to clean and can be operated with just a push of a button.
Overall, Aqua Tru is a must-have for anyone looking to improve the quality of their drinking water. Its advanced filtration technology, sleek design, and easy maintenance make it an excellent investment for any household looking for a reliable and cost-effective filtration solution. With Aqua Tru, clean, great-tasting water is just a few steps away.
Overview of Aqua Tru complaint handling
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Aqua Tru contacts
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Aqua Tru phone numbers+1 (800) 220-6570+1 (800) 220-6570Click up if you have successfully reached Aqua Tru by calling +1 (800) 220-6570 phone number 0 0 users reported that they have successfully reached Aqua Tru by calling +1 (800) 220-6570 phone number Click down if you have unsuccessfully reached Aqua Tru by calling +1 (800) 220-6570 phone number 0 0 users reported that they have UNsuccessfully reached Aqua Tru by calling +1 (800) 220-6570 phone number
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Aqua Tru addressPO Box 9169, Van Nuys, California, 91409-9169, United States
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Aqua Tru social media
Most discussed Aqua Tru complaints
I'm filing a complaint against Aqua Tru, LLC due to the machine damage caused by the inadequate maintenance information provided by the userRecent comments about Aqua Tru company
I'm filing a complaint against Aqua Tru, LLC due to the machine damage caused by the inadequate maintenance information provided by the user
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I initially purchased this filtration system and filter indicator never lit up on base to prompt filter replacement. Company does not want to replace. I purchased this very costly filtration system and it's filters. Filters were to last approximately a year or x amount of water gallons filtered. After about a year later I noticed my filter light indicator never lit up since purchasing the unit as they claimed it would. I called customer service and they said that sometimes the filters may last more than a year or even 2.. depending on its usage. Waited another year and the unit filter replacement indicator never lit up.. ever. Now here we are, almost 3 years later and I called company once again and they said to just go ahead and mark my calendar to remind myself to change water filter every 6 months. She further stated that the unit I originally purchased was one of the first units that were shipped which had an issue with light indicator turning on. She further stated that they could replace the base to resolve the issue for $150! Why should I have to pay to have my filtration base replaced when I was shipped a faulty one to begin with!? This issue warranted a recall! This was a very expensive unit and I purchased it expecting to have an indication of when to change the filter. I was sold a faulty unit, I was never notified of the potential issue my system had, and as such I expect a replacement or refund. I truly hope this issue may be resolved as I do intend to seek legal remedy if nothing is done.