Midtown Comics review: Bought new comics and received damaged. Very poor customer support.

I ordered a Deadpool/Batman #1 variant along with a bunch of other new comics. The Deadpool/Batman comic arrived with damage to 3 corners and the clear bag was bent and ripped. The staff member who bagged and boarded this comic for shipping was super careless. I sent photos of the damages and the person responding said they do not cover damages from the carrier. I explained that the exterior packaging was totally fine and this was clearly just mishandling by their staff. I asked to have it escalated to a manger. They took a long time to respond and finally someone who called themselves a manager (no name provided) emailed and offered 25% off. I really wanted a replacement but they were not willing and so I asked for a full refund on that comic. I still haven't heard back and no 25% discount applied yet. They really don't seem to care about customer service. I won't order from them again but wanted to share this with others so they know what to expect. Thank you.