Midas review: Rotor/brakes

Subject

Dear Midas Customer Service,

I am writing to formally file a complaint regarding the services I received at the Midas location located at 8811 Highway 6 South, Houston, Texas, and to request resolution due to unresolved and worsened vehicle issues following service.

On November 24, 2025, I brought my vehicle to this location because the driver-side front tire was shaking while driving and vibrating during braking. I clearly explained these concerns to the manager on duty. A technician test-drove the vehicle with me, confirmed the issue, and advised that the front rotor was warped and that the brakes needed to be replaced.

I was provided an estimate of approximately $400, informed that there would be no labor charge, and I agreed to the repair based on this diagnosis.

After the brake and rotor replacement, the vehicle felt unbalanced and continued to shake. After driving the vehicle for over a week with no improvement, I returned to the location. I was told at that time that everything was functioning properly, despite the ongoing symptoms.

During the week of January 12, 2026, I contacted the store and spoke with the new manager, Adrin, who located my service invoice from November 24, 2025 and asked me to bring the vehicle back in. I informed him that the brakes were now grinding and that the front driver side continued to shake at certain speeds.

When I returned, the technician did not remove or inspect the brakes and stated only that the brakes were installed correctly. I disagreed with this assessment, as the grinding noise began only after Midas installed the new rotors and brake pads.

On January 17, 2026, this marked my third visit to address the same unresolved issue. At that time, I was told the problem could be related to a suspension issue, which directly contradicts the original diagnosis that led to the brake and rotor replacement.

I believe the vehicle was misdiagnosed, resulting in unnecessary repairs that failed to correct the problem and caused the condition to worsen. Had a suspension issue been identified initially, I would not have authorized the brake and rotor service.

I am respectfully requesting one of the following resolutions:

A full refund for the brake and rotor service performed on November 24, 2025, or

A proper repair at no additional cost to correct the issue caused or exacerbated by the service provided.

I appreciate your prompt attention to this matter and look forward to a timely and professional resolution.

Sincerely,
Deann Shodimu
Ph# [protected]]
[[protected]@yahoo.com]
Vehicle: 2024 Ford Edge