[Resolved] Midas International Corporationservice

P Sep 10, 2018 Review updated:

I have a 2006 pontiac g6. Went to midas in memphis on sycamore view to get an oil change tire rotation and alignment. After 4 hours of being there they finally got it done. When i went to my car the door lock was broken. Of course none of the employees owned up to it. So the manager tried to brush me off my super glueing the piece. After talking reason with her she agreed to get the part fixed. 2 weeks later she still hadnt contacted me witg the part so i contacted them and somehow they were under new management. The new manager agreed to fix it. That took another 2 weeks for them to get the part. Then i just agreed to leave the car there. So once i finally got the car it had been another week. When i went to pick it up the hinge on that same door wasn't attaching to the car so that the door would. I made them agree to fix that. They said it was probably just a spring that went missing. Now over 7 weeks into this they car calling me telling me i need a whole new door lock aculator which i have to pay 400 dollars for. I am furious. This is something that has never given me problems until then. I need to be compensated some type of way for the time ive spent dealing with these people

  • Midas International Corporation's response · Sep 18, 2018

    Hi, it sounds like you've had an unhappy experience with us. We're sorry to hear that. We'd like to talk with you, if you're willing to share your phone number and full first and last name. Let us know through - thanks.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.


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    strawberry sue Oct 25, 2018

    I can see why these folks are so upset.. I have a 2002 blazer, 56.000 miles, mint condition. I had my 1st new muffler installed at midas and just recently had my 4th put on. The manager was rude and complaining about the fact they were having to put another one on. I originally told them, unless I had an accident, I would die owning that blazer. lol After the work and a lot of hassle with the new manager getting the right part, I kept having a noise, when I went to my GM Certified mechanic today, he showed me the strap they put on that was causing the noise. The original strap looks nothing like this, appears to be something jury rigged by the mechanic??? Now I will need to deal with a rude, ornery manager named Nadine who has no respect for the customer. As it was, it took 3hrs. the 1st day and a return trip 2 days later to get the muffler put on. If you don't want to do it right MIDAS< stop offering the special. Margaret

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