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4.4 2862 Reviews

Microsoft Complaints Summary

181 Resolved
445 Unresolved
Our verdict: When using services from Microsoft with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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6:50 pm EDT

Microsoft Customer service

today 4/2/21 I have tried to contact Microsoft 6 times I have been receiving threating emails stating that my Outlook account was going to be closed I have been ignoring these email until today the email I got first was the standard we are closing your account that is when I started to contact microsoft I didn't believe they were real but the second email I received frightened me so I clicked on the verify account and you guessed it I got hacked I even forwarded to you the email so I could be sure it was real I received NO response what a nightmare I guess in the hack stated I needed help and my phone has not stopped ringing with people checking on me. Make it easier to contact you and then respond
Angry in Wyoming

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2:21 pm EDT
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Microsoft Locking Microsoft Account

I pay $83.00 annually for more than 7 years to Microsoft for use of Office 365. In turn, Microsoft provides Office 365, and Outlook Mail. I have had the email address in Outlook mail of kristen.[protected]@live.com for more than 15 years. Every business contact I have made as a freelance copywriter and Ecommerce developer is in this account. I cannot work without access to this email account.

On March 3/26/21, I logged into my Microsoft Account and changed the phone number listed [protected] which is my homeland line, to my cell number [protected]. I did this for security reasons, realizing that if I needed to receive a text from Microsoft in the future, they would need a phone number that can receive a text message. When I did this Microsoft gave me a message saying the change might take up to 30 days, but my email access would not be affected. The next morning when I logged in, I was locked out of my account.

At the lockout sign-in, Microsoft told me to fill out a verify form. I did. The form asks for basic info, an alternate email account, for you to list 4 recent emails you sent from memory and to remember 4 subject line messages. I filled all of this out. I received a rejection saying I was not myself. I filled out the form now 4 times, each time receiving rejections.

I contacted Microsoft customer service on 3/37/21, and had lengthy, very lengthy conversations with them trying to unlock my email account. Both times I was told I had to wait 30 days. Both times the customer service representative told me my security was important. In both conversations I asked them to simply change the account back to the old phone number. They said no. I asked them to call me on both phone numbers to verify I was the same person. They said no. I have two open tickets for this matter.

My Microsoft open tickets are as follows:
#[protected]
#[protected]

1.As of now, I must sit without access to my paid subscription email for 30 days.
2.Representatives that I spoke with at Microsoft cannot tell me tell me what happens in 30 days. Microsoft has given me no written notice to their policy. In fact, they use an automated message to tell me I will have access to my email during a 30 day wait period to change my account phone number.
3. I pay Microsoft to use this email as part of my annual Office 365 subscription. However, since I am locked out of my Microsoft account, I am unable to cancel the upcoming auto renewal on my Microsoft Account. That seems convenient for Microsoft does it not?
4. Is locking a businessperson out of their paid subscription to Office 365 like a ransom ware? It feels like that to me.

If any logic is applied to this matter at all, people across the state of Minnesota subscribe to Microsoft Office 365. And of those people many will get updated phone numbers and want or need to change them within their banking, credit, and business. If a Corporation like Microsoft makes policy that results in changing a contact number and informing the consumer it will not affect their Outlook Mail, and then locks them out of their mail, that is fraud

Desired outcome: Unlock my email ASAP

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12:16 pm EDT

Microsoft No resolution to request for domain defederation

I have been on the phone to tech support for multiple hours over the past 2 weeks. I am trying to defederate a domain with microsoft so ci can have it at godaddy. It has supposedly been escalated twice now with a promise of a call back that day. I NEVER GET A CALL BACK AND IT IS HURTING MY BUSINESS! I need this problem resolved NOW! My original case number was 2447190. Please get back to me with a SUPERVISOR! .

Whenever I call and give my case number I have to go through the whole story all over again. Do they not keep detailed notes of each call and promise they make?

From what I have been told thus far the issue is that another person claimed my domain by accident (Kim cullum at C3goatranch.com. she was a franchisee and did not mean to do this. She has not been a franchisee for 2 years now. I cannot use microsoft 365 which I purchased through godaddy quite awhile ago

Desired outcome: FIX THE ISSUE NOW!

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8:02 pm EST

Microsoft Failure to provide tech support

I cannot get any help from microsoft outlook hotmail.Com. Starting two days ago, hotmail.Com no longer recognizes my password and cell phone number. This prevents me from accessing my e-mails, especially the urgent e-mails sent to me from my physicians and medical specialists. There is no available assistance that can be reached by phone, or even on facebook. Nobody ever responds. Can you please help me? this is urgent. Please provide me a phone number where someone will answer the phone. It would be greatly appreciated. Thank you.

Desired outcome: THE NECESSARY PEOPLE, OR DEPT., THAT WILL SOLVE THIS PROBLEM.

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1:15 pm EST

Microsoft Word

Unfortunately, Microsoft, in a desire to collect information and extract money from casual users of "Word", makes downloading and printing a Word document virtually impossible without subscribing to their service.
Congratulations Microsoft, you have discovered a great way of assuring the failure of Word. I use Google Drive and Google Documents or Open Office (free services) for all my documents.
I have requested that all my professional service providers send documents in PDF or Google format.
I pay the bills, so they will comply!

Desired outcome: banish Word from the universe

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9:16 am EST

Microsoft Non delivery of laptop paid for

Order [protected]
Case number [protected]

Ordered a Surface book 3 laptop on the 30th January which came to £3, 434.95 with an essentials bundle for my company. It was important because my old laptop was too slow and I was dependent on being able to work from home to earn money. Microsoft despatched this on the 1st February and took payment. I was told via email to expect delivery on the 3rd February. The essentials part of the bundle was delivered on the 3rd February but not the laptop. The delivery of the laptop was rescheduled a further 9 times. The delivery driver turned up with the laptop 10 days after payment had been taken. He then told me the system had rejected the delivery and that I could not have it and was returning it to the warehouse.

I phoned Microsoft support on the 10th Feb to find out why the laptop could not be delivered. They contacted the delivery company UPS and they said there had been a request to redeliver the laptop which coincides with me ringing them 4 days before to ask for assurances they would deliver my laptop. I then requested that I would like a refund because I had no confidence of getting the item redelivered any time soon. I need this laptop for my business and I need to get another one ordered from a company that can deliver it. I asked about their complaints process to be told there wasn't one.

I am now being held hostage with Microsoft because they are not willing to give me a refund until UPS has delivered the item back into their warehouse and then the system will take a further 7 days. I do not see why I have to wait so long as I never received what I had paid for. I also paid extra for leads, earphones and software that I cannot use. I still want to order the same laptop but cannot do this until I have been refunded.

Desired outcome: I just want a refund quickly so I can buy the laptop I need. Ironically I want the same laptop. They were unable to provide the product.

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1:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Microsoft Outlook

Microsoft has suspended my long standing '[protected]@hotmail.com' email account due to (supposed) violation of their services agreement. This has been a much used account, linking all of my multiple computer/phone devices, for a long time & as such, this suspension is having a considerable detrimental affect on my day to day online activities, with the loss of access to the numerous emails sent to this email address over the years. I have repeatedly tried to contact Microsoft to dispute any such violation, having never had any issues over the many years I have had this account, whilst not changing my online habits at all. All I get in response is the exact same violation message but with none of the requested further information as to the exact violation.

Desired outcome: Exact details as to the supposed violation so as to give me something with which to work with to disprove it. Ultimately, the reinstatement of this email address.

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Raul-Nancy Esparza
, US
Feb 23, 2021 8:13 pm EST

I cannot get any help from microsoft outlook hotmail.Com. Starting two days ago, hotmail.Com no longer recognizes my password and cell phone number. This prevents me from accessing my e-mails, especially the urgent e-mails sent to me from my physicians and medical specialists. There is no available assistance that can be reached by phone, or even on facebook. Nobody ever responds. Can you please help me? this is urgent. Please provide me a phone number where someone will answer the phone. It would be greatly appreciated. Thank you I CAN'T UNDERSTAND HOW THERE ARE SO LITTLE RESOURCES THAT WILL SOLVE THE PROBLEM THAT HAS BEEN CREATED FOR ME. PLEASE HELP. IT'S URGENT. THANK YOU.

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6:50 pm EST
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Microsoft 365 office, msn illegal control of my personal device.

There is a statement that there is no option but to accept the 365 OS on a new HP laptop i paid cash for. It also prevents me from enjoyment of new software that I have legal right to, being loaded in my new lap top. This is in violation of the Supreme Court decision against MSN United States v. Microsoft Corporation, 253 F.3d 34 (D.C. Cir. 2001)
This also is in violation of the 2014 (02/25/2014)
Unlocking Consumer Choice and Wireless Competition Act - Repeals a Library of Congress (LOC) rulemaking determination, made upon the recommendation of the Register of Copyrights, regarding the circumvention of technological measures controlling access to copyrighted software on wireless telephone handsets (mobile telephones) for the purpose of connecting to different wireless telecommunications networks (a practice commonly referred to as "unlocking" such devices). Reestablishes, as an exemption to provisions of the Digital Millennium Copyright Act (DMCA) prohibiting such circumvention, a previous LOC rule permitting the use of computer programs, in the form of firmware or software, that enable used wireless telephone handsets to connect to a wireless telecommunications network, when circumvention is initiated by the owner of the copy of such computer program solely to connect to such a network and access to the network is authorized by the network operator, thus permitting unlocked phones.

Directs the Librarian of Congress, upon the recommendation of the Register, to determine whether to extend such exemption to include any other category of wireless devices in addition to wireless telephone handsets (e.g., tablets and other mobile broadband-enabled devices).

Allows such circumvention (unlocking) to be initiated by the owner of such a device, by another person at the direction of the owner, or by a provider of a commercial mobile radio service or a commercial mobile data service at the direction of such owner or other person, solely in order to enable such owner or a family member of such owner to connect to a wireless telecommunications network, when such connection is authorized by the operator of such network. Prohibits such owner-directed unlocking from being construed to: (1) permit the unlocking of devices for the purpose of bulk resale, or (2) authorize the Librarian to authorize circumvention for such purpose.

Therefore MAN must, by established law unlock my new computer so that I am able to load and use any software that I have legal right to use in my personal computer privately and not be forced to use the Cloud or any other service not of my own choice.

Desired outcome: Unlock and remove the hidden administrator and allow me to take full control of my computer and programs as provided by consumer and other prevailing law.

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10:17 am EST
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Microsoft Windows 10: Locked out of my account

I am locked out of my account, even though I have "reset" my password. I do not know what is wrong. I have opened a case with Microsoft, and the number is: SIR2784365.

I received an answer from "Diane" which I felt was vague, unhelpful and aggressively rude.

"Diane" from Microsoft Online Safety, is the first person I want to complain about. In her response to my original ticket, she did not explain things very well, and she came across as threatening.

Here's what I am talking about: "Microsoft suspended the account due to a serious violation of the Microsoft Services Agreement, Code of Conduct" what are the "serious violations" of the Code of Conduct did I do? She does not explain it."

"However, the account is temporarily reactivated with the expectation you will update the Profile Picture/Avatar or Mood to not be in violation."

I have no idea what this is talking about. My account has not been reactivated, because I still cannot get in it. And "expectation"? Do I work for her? I also have no idea what Profile Picture/Avatar or Mood is she talking about.

And here is the threat: "If you do not make the picture change within 48 hours, the account will be permanently suspended - with no option to appeal the decision."

So, I will be locked out of my computer with no option to appeal?"

"To change the profile picture from any platform or device, sign into your Skype Account."

I do not have a Skype account; If I "did" have a Skype account, it was a long time ago, and I have completely forgotten about it.

So, what in the Code of Conduct did I violate? The Terms/Code is 34 pages long. You want me to read through it and "guess" what I violated? And, why do the people at Microsoft have more control over my computer that I do?

Another thing Diane did, or did not do, was answer all of my concerns. I had written: "It seems to be a messed up system, and frankly, I would like to be able to bypass the whole thing, and not use the security to get into my computer; because "Microsoft" is hijacking my computer, ironically."

Here is my request: Can I bypass or disable the Microsoft security when I get into my computer? I do not want the security, because it is too sensitive and a hassle when it locks you out. I have not turned off my computer for two days because I do not want to get locked out of it.

Thank you,
Paul Gregor

Desired outcome: To disable the security system; or unlock my account and straighten this problem out.

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11:49 am EST
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Microsoft Customer care and support

28/1/2021
I am a customer of Microsoft and currently subscribe to Windows 10 and Microsoft 365. Over the last two days I have experienced significantly technical problems with the outlook email platform with multiple requests to change my password, over 20 codes sent for resetting. Resetting attempts that fail after the next login and locked accounts. I called you customer support department who were quick to call me back (thankyou) but after that proved completely ineffectual. They were dispassionate and neither of the support team whom I spoke with had any ability to simply say "sorry for the inconvenience" that I was experiencing

The approach of your team members was worse than speaking to two robots and the process was very laborious and required a lot of prompting from me to access the right places to try to reset the account.

For any organisation, the first code of professionalism comes from basic manners. Teaching your staff to apologise is something that would cost you very little but would give clients some feeling that Microsoft cares at all about the people who give them money. Today's attempt to reach out to Microsoft was truly disheartening and I hope that you will consider my complaint with the compassion that was lacking earlier today.

yours sincerely

Dr Zarina Shaikh
zarina.[protected]@hotmail.co.uk
[protected]

Desired outcome: an apology and reassurance that you will simplify what appears to be an overly complex password reset system.

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5:57 am EST

Microsoft Complaint for a text message

i have Received A Txt Message from this number +[protected]
The Sum Of 800000 Pounds To UR Mobile Draw. To Claim, Send UR name And Age to This Email:
[protected]@outlook.com

please Sir Tell me that is Real or Fack
what This is Real?

My Name is Hamza Khalil
Age, 22 old
Mobile [protected]
country, Pakistan
city, Kotli Azad Kashmir

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5:06 pm EST

Microsoft Windows 10

I bought a new computer with Windows 10 installed, that cannot be activated. May 3, 2018 I purchased Windows 10 Home. This serial number does not work.

I spent several hours with Kevin Bart. Microsoft Community. He gave me several different fixes, none of them fixed my problem.

I decided to install the hard drive from my old computer, the Windows 10 was activated, into my new one but I am having the same problem. It will not let me use my purchased product key, it keep suggesting that I go to Microsoft store and purchase a new product key.

Is Microsoft in financial trouble.

Desired outcome: Use my purchased product key

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9:39 pm EST

Microsoft Windows Support

On Monday January 11 2021 I was supposed to receive a call back from a Level 2 Technician at 1:00 pm PST that never happened. Next I called back on Wednesday January 13 2021 and was promised a call back within 2 hours. this also never happened so I called in yet again on Friday January 15 2021 and again was promised a call back within 1/2-1 hour time frame any you guessed it the same thing again. Finally I tried to contact them again via the get help app and was summarily dismissed by a screen announcing an error try again later. Needless to say I'm totally disgusted with your support personnel and am seriously considering cancelling my paid support subscription.

Desired outcome: I demand a thorough investigation and a swift resolution to my problem

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9:29 pm EST

Microsoft Microsoft Account

Tonight when I got home i was checking my account at 8:00pm or so and it was saying that "due to Microsoft violations on this account this account has been locked". I did nothing wrong! I want this fixed! I just got this account yesterday and already theres a problem. Help please. I don't know what the problem is but it needs to be fixed. Thank you for understanding.

-Vladimir Shakhirev

Desired outcome: My account to be unlocked and left unlocked.

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11:36 am EST

Microsoft 356 microsoft business

My name is Dina Smith, phone number is [protected] from freedom auto company, our account user name is [protected]@freedomautocompany.com.
I was having a problem signing in for my account in the first time, I called the customer service number provided on the confirmation email that I got when ii purchased my account. After the customer services keep transferring me to different department, they finally came out with a very weird/rude conclusion that i am the one who responsible to forget the used name or I even did not create a user name, however i tried several times to provide them with my user name which is the one on my account and they transferred me again to another department to the cancellation team saying that the i have to cancel my subscription and and repurchase again because there is nothing they can do for me and the girl from the cancelation department was able to confirm all the details and the username which is exactly the one that i gave them in min(2) during our phone call! it is very FRUSTATED to spend 45 mins for such an issue with a big company like Microsoft, i am very disappointed and unhappy for the service that we got for our company and paid a good amount of money for that.

Desired outcome: free subscrription

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2:28 pm EST

Microsoft Gift card mis-representation

So i bought an "X-BOX" gift card that I wanted for my 7 year old for Christmas as part of his gifts. Last Christmas I was told that if I made a family account that he would be able to access the money through his xbox whenever I added money. So i got this $50.00 X-BOX gift card that says on the back to redeem go to www.microsoft.com/redeem which I did. Needless to say my son is NOT able to access what he wants from his xbox. Sure he can get the games & subscriptions; however what he wants is V-BUCKS!
So of course I called Microsoft to see about transferring the funds or cancelling the gift card and taking it back and putting it towards my sons account but that is not possible and they refused to give any sort of credit to him. I am extremely upset about this. The thing I don't understand is if I'm buying an "X-BOX GIFT CARD" when you add it to the Microsoft account as its stated to do so...wouldn't it go to X-BOX! I did not buy a "Microsoft gift card". I feel Microsoft is ripping off customers especially those who don't know anything about X-box or whatever it is ...I feel their totally ripping off their customers. I plan to take this as far as I need to so it gets resolved and people in the future do not get ripped off.

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11:08 am EST

Microsoft them not answering for what they are doing.

Trying to take money off of your card without permission. They are trying to take money from my card when I deal with them with gift cards. I have been trying to get the problem fixed and they want to answer their calls or put you on hold and no one will answer it. I want something done to them. I want them to leave my card alone they have no need to try and take money from it. when I am using gift cards anyway. I want my money back and something is done to them for all this bs they are doing.

Desired outcome: FIX THE BS

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7:36 pm EST

Microsoft Give with bing

I spent weeks getting my favorite non-profit registered in order that I could give with bing. Once registered, I logged on, and made it my nominated recipient. It got changed back. Now, even though it is there, and I select it, and confirm, it refuses to allow me to give my donation where I want! I can change to another non-profit, but not to the one I want touse. Microsoft/bing ignore my complaints, passing the buck and closing it unanswered.

Why is this such a dreadful mess, taking donations and giving them where they want to, even when the desired non-profit recipient is there to be selected?

Why are the service team so unhelpful?

Is this all just a dishonest scam? Many others have told me it is, an they would never give the cash properly to a non usa charity, but I cannot believe they would want such a bad reputation to be broadcast.

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10:54 pm EDT

Microsoft Controller stick drift.

Hello,
I don't know what is going on with your controller construction but I have bought 3 Xbox one controllers In the past 4 months and all of them has had some form of a drift. As a gamer we can't play FPS with a drift it messes up our aim. It's incredibly disappointing because before covid or could buy your product and be completely happy with. Now not so much. It's insane on how poor you guys have been making them. What worse is I read this (the link).
https://www.eurogamer.net/articles/2020-10-11-class-action-lawsuit-against-microsoft-for-alleged-xbox-one-controller-stick-drift-has-been-updated-to-include-the-elite-series-2

What's going on? R u purposely doing this or what? I've bought your controllers ranging between 59.99 to 75.00 dollars. I've nearly spent 200 dollars and 4 months just waiting to get Broken controllers, seriously!
The picture is my most recent controller that also drifts!

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4:45 pm EDT
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Microsoft Warranty service / power supply replacement

Hi, my name is Edward-Jude Kunkel. I am a teacher, I have a Surface Pro, and I use the Microsoft software for my job on a daily basis.. I returned / under warranty,   the defective power supply on july 25, 2020 and microsoft service center received it on july 31, 2020, and as of august 26, 2020 I still do not have the replacement!.  I have spent over 15 hours trying to get this issue resolved. I had to purchase a new power supply so I could do my job. I use my surface pro daily for over 8 hours a day and need to have a power supply to keep it charged. As I said, I feel I have submitted proof that the defective power supply was returned, signed by one of your employees and still they demand that I provide proof that I actually dropped off the defective charger/power supply. What happened to the "the customer is always correct!" I asked if someone on their end could call the service center, speak to "arias" (the individual who signed for the power supply) and was told "wedon't have a way to call service center directly, edward. What we do here is towait for their response on the ticket that we have raised. igot your point on that but the only way for us to communicate with the servicecenter is through submitting a ticket to them and wait for their response. I need to replace my son's computer so he can do his distance/virtual learning and was looking at the new surface pro as my nephew, wife and I all have a surface pro. With the service I have received, the way I have been treated, the length of time I have waited to get the replacement power supply (under warranty!)  with the way that your employees haveinsinuated/inferred that I and a liar/thief! I will not be purchasing a surface pro  or any microsoft product for my son! I will also be telling all contacts and social media abut how I have been treated by microsoft concerning an in warranty power supply. find below the transcripts from the chat I have had with yourcompany individuals. Again I do not expect anything to be done about this but I felt you should know how customers are being treated!
Begin transcripts:zenithmarie rendchat hello edward-jude! Hello! Thank you forcontacting microsoft support. I am zenith marie r. How can I help you today? Please be aware that ifyou switch apps or change focus to another window while working with us, youmay get disconnected from your chat session. To ensure the best supportexperience, please stay active in this chat window. Thank you for patientlywaiting on the queue. Welcome to microsoftsurface support. This is zenith and i'll be taking care of you today. May we have your firstname please for me to address you properly? Placed order forreplacement chargerstill waitingneed nowi am a teacher and I amusing my nephewsthanks for sharing yourconcern with us and we do apologize to hear the delay. It's a good thing thatyou contacted us about this today so that we can address this for you. Let mebe your partner in this whole process. Spoke to erikai'm the microsoftvirtual agent. I'd love to help you. Please briefly describe your issue below. Oh we completely understand. May I know if you have a case number from when you processed thereplacement?

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Microsoft Customer Reviews Overview

Microsoft Corporation is a global technology company that offers a wide range of software products, services, and devices. Its portfolio includes the Windows operating system, Office productivity suite, and cloud services through Azure. Microsoft also provides personal computing devices like the Surface series, as well as gaming products under the Xbox brand. In addition, the company delivers enterprise solutions, including server products, and has a presence in the professional networking space through LinkedIn. Microsoft aims to empower individuals and businesses with tools for productivity and innovation.

Microsoft In-depth Review

In summary, Microsoft is a very big company with many products and services. They are known for making Windows and Office, and they also make computers and Xbox. They work hard on new technology and care about their customers. They try to keep information safe and help the environment. Many people like their products, and they make a lot of money. They have plans for the future and are important in the technology world.

Company Overview

  1. History and Background: Microsoft start long time ago in 1975. They make many important software like Windows which many people use on computers.
  2. Mission and Vision: Their mission is to empower every person and every organization on the planet to achieve more. They want to help people with technology.
  3. Market Position and Reputation: Microsoft is very big and strong in market. People know them and trust them. They have good name for making quality things.

Product and Service Range

  1. Software Solutions: They have Windows for computers and Office Suite for work like Word and Excel.
  2. Hardware Offerings: They make Surface tablets and laptops, and Xbox for games.
  3. Cloud Services: Azure is for businesses to use cloud, and OneDrive is for saving files online.
  4. Business and Enterprise Solutions: They have many services for big companies to help them do business better.

Innovation and Technology

  1. Research and Development Efforts: Microsoft spend a lot of money to make new things and improve technology.
  2. Technological Advancements: They always try to make their products better and faster.
  3. Patents and Intellectual Property: They have many patents for their inventions to protect their ideas.

User Experience

  1. Ease of Use: Their products are usually easy to use for many people.
  2. Interface Design: The design of their software is clean and simple to understand.
  3. Accessibility Features: They have features for people who need extra help, like bigger text or voice control.

Customer Support and Services

  1. Availability and Responsiveness: They have support all the time and they answer quickly.
  2. Support Channels: You can get help through chat, phone, or forums on the internet.
  3. Service Level Agreements (SLAs): For businesses, they have agreements to make sure they give good service.

Pricing and Value for Money

  1. Cost of Products and Services: Some things are expensive but they are good quality.
  2. Licensing Options: They have different ways to buy or use their software, like one-time purchase or subscription.
  3. Discounts and Offers: Sometimes they have special prices or deals for students or businesses.

Security and Privacy

  1. Data Protection Measures: They work hard to keep information safe from hackers.
  2. Compliance with Regulations: They follow rules like GDPR in Europe for privacy.
  3. User Privacy Policies: They have policies to tell people how they use personal information.

Corporate Responsibility and Sustainability

  1. Environmental Initiatives: They try to reduce waste and use clean energy.
  2. Community Engagement: They help communities with education and technology.
  3. Ethical Business Practices: They try to do business in a fair and good way.

Partnerships and Ecosystem

  1. Developer and Partner Network: They work with many other companies and developers to make more products.
  2. Integration with Third-party Services: Their software can work with other services to do more things.
  3. Marketplace and App Store: They have places to buy and download apps and software.

Customer Reviews and Testimonials

  1. User Feedback: Many customers say good things and like their products.
  2. Case Studies: They show how their products help people and businesses.
  3. Industry Awards and Recognition: They win many awards for being good at technology.

Financial Performance

  1. Revenue Growth: They make more money every year.
  2. Profit Margins: They keep good amount of money after paying all costs.
  3. Market Share: They have big part of market, especially in software like Windows and Office.

Future Outlook and Developments

  1. Upcoming Products and Services: They are planning to make new things that people will like.
  2. Strategic Plans and Goals: They want to keep growing and be more important in technology.
  3. Industry Trends and Predictions: They follow trends and try to predict what will be popular in future.

Conclusion and Recommendations

  1. Overall Impressions: Microsoft is a very strong company with good products.
  2. Suitability for Different User Groups: Their products are good for many people, like students, businesses, and gamers.
  3. Final Verdict and Suggestions: I think Microsoft is good choice for many people who need technology for work or play.
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