MGM Resorts International
reviews and complaints

On the morning of Monday, August 27th, 2018 I placed 4- 5-Team Parlays worth $900. 2 college football, and 2 NFL parlays. These events will be carried out between Thursday, August 30th, through Saturday, September 1st for the college football games, and Sunday, September 9th for the NFL Week #1 parlays. THIS MEANS THERE IS STILL TIME TO GET THIS MATTER RESOLVED.

I told the teller at the desk I want the parlays to have the teams winning "straight up" "out-right" with no point spreads. He said "yes, okay, no problem" and at the end I asked again to confirm and he said "yes, they are" I believed your teller and took the tickets to my father as a birthday gift and he, to my surprise informed me that the sports book pulled a fast one on me and gave me points spreads on ALL OF THE TICKETS. This essentially means the odds of my winning are impossible, which I knew going into this but I did not know I paid for point-spread parlays since your employee told me otherwise.

I don't know if it was my age, or inexperience, because I was not a "regular" or simply because the teller may have been new or inexperienced but I get the feeling the sports book felt it was necessary to take advantage of a "tourist" who they'll never see again but this is most certainly unappreciated and was a terrible way to spend my first trip in Las Vegas and at the moment is a worthless $900 ticket I handed to my father for his birthday.

I have recently acquired some business interests in Las Vegas and I will be visiting frequently. I enjoyed most of my stay at your location, however when I was informed what these tickets were, I felt a gut wrenching feeling. I flew down on an extremely tight budget and could not afford to just throw away Nine-Hundred Dollars on impossible odds.

Your customer service at the sports book should have been more helpful and informational. If this matter is not resolved, I will not be vising The Circus Circus or any other MGM resorts, hotels, or casinos and I will be forced to regretfully leave reviews online on google, yelp, travel booking websites, and social media telling our story of what happened and your failure to resolve it. However, these events do not start/ end until August 30th-Septmber 1st, there is still time to assist us with this matter so if you choose to "make it right" we will gladly leave grateful, amazing, wonderful reviews promoting your outstanding customer service and willingness to go above and beyond for your guests. As an added bonus, you will receive my and collogues business whenever we are in town and you will be recommended to everyone I know that visits your city.

As I have mentioned above multiple times, there is still time to help resolve this matter. I am not a customer upset at you because his team lost, these teams have not played yet and I feel that I was taken advantage of and lied to. I am considerably "street-smart" and know when someone is trying to play me and I feel that is what happened here and it is probably not the first time this has happened to a guest.

Please help "make it right" by making my fathers birthday and my first Vegas trip a positive one and I will make sure that you are my go-to resort for all of my future and frequent business and family trips.

Thank You.

Email: [protected]@msn.com
Cell: [protected]

MGM leadership, good day to you.

Nothing is worst than be treated embarrassingly and rudely by your security guards while taking an important call, especially that what drove this embarrassing and bad experience is the lack of MGM's attention to proper signage and/or isolation or closure of areas where there is intent to keep the public out of.

I had innocently walked through an open unsecured and unmarked area to take an important call. Caused no damage or destruction to the property. A security officer approached me until he was inches away then began screaming and shouting for me to leave. I said, I needed a quiet area and some privacy to take this call while my hand covering the phone. The guard had no patience, rudely speaking into my face and points to the exit doors saying "you have no privacy here.. outside is where your privacy is" and continue with no regard to follow me with his loud words to leave, while trying to cover the phone as much as possible. What an embarrassing scenario, and what a rude response to a loyal guest.

I will refrain from visiting your establishment going forward.

I hope this complaint makes it to the appropriate people who are able to make changes, train staff, and promote a better image to MGM. Tonight, you had shown your lack of hospitality. I regret spending my money in your casino.

Louai Qaqish
Cell: [protected]

My husband and I sat at the bar, we were greeted by one of our favorite bartenders Wallace! It was change over, we were completly ignored by the attending baretender! Didn't even get his name! (he had a bald head) Wallace took our drink order, and then got our food order! The other bartender never once even asked us how are food was, or asked if we even needed anything! We talked to Odel, and he said he was sorry about the way we were treated! He said they we short handed and very busy! I have been a bartender for 35 years, so I can relate, however we could've been treated with a little more respect!

I was a very regular patron at MGM Detroit such that I met and from Feb - May 2018 I was manipulated by a Waitress - Cassidy D'Arpini in regards to getting money and solicitation. I decided to end the interaction and the waitress then become rude and refused basic customer waitress service to me. On May 20, 2018, I complained to Melissa Reed Beverage supervisor. It was a verbal complaint that lasted 5-7 minutes. I never raised my voice, no argument nothing. I gambled on 5/21/18, 5/22/18, I saw Melissa Reed and she would have had to be able to see me and no interaction. On 5/25/18 I was approached by Security after seeing Melissa and Cassidy speaking and told that I was being kicked out and could not come back because Melissa lied and stated that I was "aggressive towards her". If I had been aggressive on the only date I spoke with her, why wouldn't she have put me out then? Instead waited 5 days after my complaint. I am and was humiliated and distressed as I have several friends who I no longer see regularly as a patron of MGM and they know about me being removed under false allegations. I was told it was being investigated and requested from "Eve" the tapes of the incidents but haven't received anything. I want Melissa Reed, Cassidy D' Arpini fired and compensated for my humiliation, embarrassment and my inability to patron MGM.

Jeffrey Goodlett

My issue with this place is that they don't ensure customer satisfaction like they say in their mission statement. I just visited recently as a patron and before I went to play the slots, I went to their Michigan Lottery machine to play some numbers. The machine accepted my money without any issue, but I wasn't able to choose any of the games or numbers.

I asked the nearby security guard who I can talk to in regard to this issue, he phoned around until finally getting in touch with the cashier's cage. They confirmed that I'll have to talk to them. So I walked all the way on the other side and after a 10 minute wait, a manager finally came out. As I was explaining my issue, the look on his face was that of a person who is not interested in helping me take care of this issue. I even showed proof that I took from my phone. So after repeating the issue 3 times and writing it down on a piece of paper, he told me, "Well, I'll have to call the Michigan Lottery office and they'll send someone out here, probably tomorrow, I don't know. We can't just give you your money off the bat. It'll have to be investigated" So I gave them my name, number, and he made a copy of my driver's license. I'm thinking they're going to take care of me. Just so happened that the next morning I got curious and I went back up there, the machine was back in order. It had no signs saying it was out of order or anything. It's been a couple of weeks since this incident and no phone call. Therefore, they're thieves in my eyes.

Farah fernandez is a 19 old female that I witness has been to the casino bar on her break time. She is a night shift dishwasher that is under the age to enter casino and she has been there twice as what i have seen also the employees there are very unresoectfull I would complain the state of Michigan labor laws if serious action isn't taken to the employee of pallet restraint in the mgm casino.. thank you

We arrived at the casino at 10:15 p. m. on 11/08/2015. We went directly to the food court and ordered food at Breeze. We ordered two slices of peperoni pizza and two lasagna dinners. I had six dollars on my card and the rest, $19.00, was in cash. They were not busy, there was one man in front of us and no one behind us. My daughter and I stood for over fifteen minutes and did not see the cook put any pizza in the oven, since the pizza takes longer to cook. We stood right in front of the female cook, and she never asked what was your order or I will be right with you, NOTHING. The man in front of us received his food and we were still standing there staring at the cook wondering why she was not putting anything in the oven. The cashier left for a few minutes and then came back and there were three girls waiting to order food. She took the order and ten minutes later three pasta dinners were on the tray. I walked over to the cashier and asked why I was still standing in line waiting for food 45 minutes. She was very rude, and did not give me an answer, The floor worker called the manager, she asked the cook, and told us the cashier forgot to give our ticket to the cook. The cook, who was yelling at me, tried to say the cashier was in the bathroom and she made a mistake, which was a lie. Our order was in 45 minutes before the cashier went to the bathroom. The cook was yelling over the counter at me trying to tell me it was a mistake and she did not get the ticket because the machine was not working. We stood right in front of the cook for 30 minutes and she never asked what was your order, and our tray was on the counter, right in front of her with the ticket on it. The manager came out and was very, very rude. I have never seen such poor attitude from a casino manager in my life. She gave us every excuse except the right one. After a few minutes she walked up to me, handed me the cash we paid and said "here is your money" and walked away. i had to follow her to ask if the food was being prepared, and all she said was" yes and walked away. We still waited another twenty minutes for the food and the pizza was burned, but I ate some of it anyway. When we go to other casinos they have manners and are happy to have people in their food court. Never once did the manager say I am sorry. She treated us like we were at fault, when all we did was try to order food.

On January 24th, 2010, Myself and my future sister-in-law went to a bridal show at the MGM Grand At Foxwoods in Mashantucket, CT. As soon as we walked in the door, the vendors ignored me and kept asking my sister-in-law if she was the bride. After I told them that I was the bride, they had a look on their face as if to say "Oh my God... SHE'S GETTING MARRIED?!" I felt worthless and ugly. I'm a plus-sized woman and i feel I had a right to be there just like everyone else. This lasted for 2 hours until we finally left. I've been to one other bridal show (Not at MGM) and never had this problem. They really need to work on their manners. I will not go to another bridal show hosted by Foxwoods.

MGM Universal Timeshare scammed me promising to sell my time share. They said they have an interested buyer. They would call me for a couple months telling me they are showcasing my timeshare. They got an upfront fee charging my Mastercard $1, 798.00. MGM committed interstate fraud across state lines calling Timeshare owners like ourselves and getting their money and never intending to sell or rent our timeshare. There are not any Buyers wanting timeshares! I keep getting calls every week from a new Scammer wanting our money! Tired of these Scammers calling. I'm even on the Government Do Not Call List! I want my money back!