Menu
Write a review
File a complaint
Metro by T-Mobile

Metro by T-Mobile review: phone service

K
Author of the review
12:13 pm UTC

I bought a Metro PCS phone with the one month service plan of $45. I didn't pay for the next month due to financial reasons. I thought this was a month to month plan after disconnection you can pay again for services for that month. They called and asked for two months payment after I had already paid for that month. They threatened to cut the phone off after having it on for 13 days. I paid for the whole month. After arguing with them, I said you haven't even prorated the month I've paid for, so how can you disconnect my phone. After putting me on hold, then they agreed to the prorated amount asking me just to pay $14.00. I agreed, but then I thought about it and didn't. For one, I didn't agree to any plan that tells me when, or how to pay. I bought the phone and the service at a local gas station. They still disconnected my phone after paying the full amount.

0 comments

Add a comment

More Metro by T-Mobile reviews & complaints

Metro by T-Mobile - where's my rebate? 116
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Metro by T-Mobile - don't pay the insurance 25
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Metro by T-Mobile - can't pay bill - won't take debit card 33
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Metro by T-Mobile - 4g data 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Metro by T-Mobile - can't get a paper bill or internet & my text msgs come back to back
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Metro by T-Mobile reviews and complaints