Metro by T-Mobile
Reviews and Complaints

I was told with Metro PCS rebate it has to be with new service.

MetroPCS sucks so bad that if you use them air will implode into your ### when using your cellphone!
They have the worst support system on the planet, nobody has a clue and they prefer to lie instead of actually trying to help. Even if you call the corporate office and figure out how to get a real human on the phone they are even worse than the losers in the stores, there is obviously no training involved to become any kind of employee of MetroPCS, if you have more than a high school diploma you are way over qualified. The low prices may sucker you in but god help you if you ever need any kind of help and or support, the obvious fact is that they do not care about customer satisfaction or retention. Anybody who is a MetroPCS fanboy has never had a support issue or is a paid employee lying thru their teeth.

We are charged $3.99 for the privilege of paying our bill directly on the phone. IF we pay at a Metro PCS location they charge $6.00. Our monthly bill is $40 so they are actually charging us 10% to pay our bill. There should be a way to pay the bill without incurring a convenience charge but apparently there isn't. This seems to be a class action lawsuit waiting to happen. Think about the millions of people who have to pay this unfair charge. Any lawyers?

They are charging us $3.99 for paying the bill directly over the phone. Our bill is $40 a month, so they are actually tacking on an additional 10% for the convenience of paying our bill. It's a total scam and should be illegal. If we pay the bill at a Metro PCS location they charge $6.00 for the privilege. There should be a way to pay the bill without incurring the convenience charge. Apparently there is not. This sounds like a class action lawsuit to me.

I live in Detroit, Mi and have had metro pcs since 2006 and everytime I've gone in to pay my bill I've been hit with a convience fee also. This is false advertising on their part and price gouging. I'm thinking of contacting a lawyer about this. It's not fair that I'm going into a metro and have to pay this convience fee. What if I didn't have the $3 but had my bill money your telling me that my bill can't be paid unless I'm using a credit card or debit card and then I'm being charged $2 just to call in and make a payment And online its free with a credit card. I'm hoping something can be done to reimburse people their money back.

I live in Detroit, Mi and have had card. I pcs since 2006 and everytime I've gone in to pay my bill I've been hit with a convience fee also. This is false advertising on their part and price gouging. I'm thinking of contacting a lawyer about this. It's not fair that I'm going into a metro and have to pay this convience fee. What if I didn't have the $3 but had my bill money your telling me that my bill can't be paid unless I'm using a credit card or debit card and then I'm being charged $2 just to call in and make a payment And online its free with a credit card. I'm hoping something can be done to reimburse people their money back.

The convenience fee is extremely inconvenient. I switched from t mobile to metro believing metro was cheaper but its obviously not. I switched my plan from the 50 dollar 4Glte plan to the 40 dollar plan and my total was 38 dollars? But with the convenience fee added my ending total was 41 dollars? That makes absolutely NO sense to me. I'm a single parent and was disappointed when i had to give metro my last 3 dollars today. I'm leaving metro and advising anyone i know TO NOT USE METRO PCS. I

I have the exact same problem going down to the store and paying them cash should be convenient for them Why the hell am I paying a convenience fee.. I agree it should be illegal to charge just for paying your bill at the store.. If it says METRO PCS on the front of the store it doesn't matter who owns it thats just splitting hairs to protect the corporations not the consumers

I CALLED METRO AND ASKED THEM IF THIER SIGN SAYS "ALL TAXES INCLUDED NO HIDDEN FEES" IS IT NOT FALSE ADVERTISING TO HIT ME WITH A 3 DOLLAR CONVENIENCE CHARGE. I WENT BACK AND FORTH ON THIS GUY ABOUT "WHY AM I BEING PENALIZED FOR PAYING CASH THIS IS UNHEARD OF". THEY JUST WANT ACCESS TO A DEBIT OR CREDIT CARD, OF WHICH I HAVE NEITHER. ITS JUST ANOTHER MOBIL COMPANY LYING AND STICKING TO US FOR 3 BUCKS A MONTH. HE TOLD ME ITS IN THE TERMS AND CONDITIONS. WHICH I DON'T REMEMBER EVEN GETTING FROM THE STORE I WENT TO I CERTANLY DIDNT SIGN ANY SUCH AGREEMENT. ANY LAWYERS OUT THERE WANT TO START A FALSE ADVERTISING CASE?

I've had Metro PCS for over 4 years and knew their customer service was very lacking (you get what you pay for). I do, however, expect to at LEAST get what I'm paying for. I have had the unlimited talk/text/web for $40 all along. For the last two weeks the web portion has not worked at all. Today I finally got around to visiting a corporate store for answers and hopefully some type of credit on my bill. The lady at the counter explained to me that they were aware that many people were experiencing problems with accessing the web also but that no credit could be given since the $40 unlimited everything is a package deal (figure the logic on that one). Not happy with this answer and knowing any further conversation with this person would be pointless, I thanked her for not being of any help and left the store. I decided to see if I could find a customer service number for Metro PCS where I could speak to a live person. I didn't have a high sense of optimism for this venture being that I tried reaching customer service over a year ago about something else (I can't remember for what) and all I could get was an automated system that wouldn't give the option of a live person. Anyway, I found a number to actually speak with a live person (the wonder of it all). The lady on the phone (I didn't bother writing her name or her i.d. number down because I was already betting this was a pointless endeavor) asked for my account information which I provided. I then went on to explain to her my issue and my recent interaction with the corporate store. I went on to explain that I was dissatisfied with the answer I was given and would like some type of resolution other than basically being told to 'deal with it'. The customer rep told me that she was aware of the problem of people not being able to access the internet but also noted that I had not called before this time to make them aware that I personally was having a problem and then asked me to hold while she consulted a supervisor. I waited on hold for a few minutes and then she returned with this answer as close to word for word as I can remember: We're sorry you have been having a problem with accessing the web, and even though we have been aware of the problem, since you had not reported you were having a problem before today, we will not issue you a credit. I told the rep that first off I didn't even know their was finally an option to speak to a live person, and secondly that I was not blaming her or holding her personally accountable for the response I was given, but that I would like her to mark it on my account and to pass it on to her supervisor that this was the absolute worst customer service I have ever had and that to let it be known that they will have two less customers at the end of this month and that I will be more than happy to share my experience with everyone and anyone. I thanked her for her time and said goodbye. Moral of the story: Metro PCS is NOT worth the money.

Well to start of with i have not been a customer with metro pcs for almost two years now and with good reason, i have bought a phone online for a gift and im paying almost 20 dolloars to have it shipped over night i didnt recive the phone is one thing, its doesnt have a tracking number for some reason so i dont know the status, so i decided to call, one gentelman told me to go online which i already have done, so decide to call again to get another person that might know what they are doing, but i was worng again the gentelman didnt understand what i want to know and couldnt even help me he place me on hold twice frist time about five mintues the second time 15 mintues and then he had hang up on me, this company needs to improve there customer service because with all the companies with unlimited plans who would want to stay with this crap !

all companies have the automated machines now people, don't act new to automatic responding your calls.

I just called metro pcs to ask a couple of simple questions about a phone and phone plan. I got that automated machine who wanted to start to help me. I tried to bypass by asking for an agent and just got hung up on twice. The robot said it would try and help blah, blah, blah, blah and just hung up the call. I can't imagine giving them my money after that experience.

Or just visit www.reviewsfoodandcollegelife.blogspot.com for the complete blog

Here's another review of MetroPCS Service. It's quite an interesting story, and will probably open your eyes further to how crappy the company's service is (after reading this review) :)

http://reviewsfoodandcollegelife.blogspot.com/2010/08/metropcs-phone-company-stay-away.html#comments

the thing is that we could flash phones from sprint, verizon, and boost mobile but not smart phones because they loose all the data...so it would only be useful for text and talk, no web no mms...the coorporate stores will never do it because the process is illegaly done. the authorized dealers that do do them, are doing them illegaly, so if they get caught, their store can be closed down and be in big trouble. So not all stores convert phones, and if they do, smart phones are not allowed to be done unless the owner doesn't mind being in risk of being out of business..so coorporate will never be able to do them, ...

I went to this store twice, one today (12/03/12) and one back in, I believe late August or early September this year. I complain about my phone LG freezing up then it turn off and on by itself while I am texting. The first time I complain about the situation in store, the person who is helping me then told me that either I can have them exchange it under my warranty and all I have to do is wait for 7 business day and pay $10 for shipping OR he can reset it. He never told me that if I choose to reset it all the information like text, music or even some of the phone number will be wiped out, he never told me that if I choose to exchange it they will take back my old phone on which I have important text pertaining to my divorce case. I choose for my phone to be reset because the person assisting me said he will reset it and everything will still be there. After he reset it I check my phone and I was so mad because all the text was erase and some phone number of people I need for my divorce case are gone. Now i went back to the same store and told them that my phone is still having the same problem and I need it to exchange under my warranty...to my surprise the lady that assisting me told me that I don't have anymore warranty and they can't do anything about it. They mislead me because I was told that I need to get a warranty and I am paying it every month. They refuse to help me resolve the problem and they told me that I can just call headquarter and said "They will tell you the same thing we told you".

Metro PCS is ripping people off. Their service requires you to pay in advance for your service. If you fail to make your payment by your due date the phone will be disconnected on the due date. This is fair and understandable. Where the fraud comes into play is if you pay your full amount due several days after the due date (even though your phone has been disconnected since the due date) your required to pay on the 15th of the following month. Therefore you lose any service due to your account or funds you paid into the company after the due date. THIS IS THEFT, FRAUD, AND JUST POOR BUSINESS PRACTICES. DO NOT USE METRO PCS!
WARNING: you also sign an agreement with them that you can not sue them or participate in a class action law suit when you accept the terms and conditions which you MUST do in order to receive service... That alone makes me wonder about their business practices being ethical or lawful. BUYER BEWARE

On November 11, 2010, I bought a phone and a plan from METROPCS. Then in January of 2011, I added my son to the plan. I have several complaints about my phone. I was told by the lady at the State/Fruitvale store that I was sold a piece of SH-T. Now how do you think I felt with that remark? My phone loses calls constantly, I have audio feedback, and the quality of the communications on the phone line was horrible. Today, April 27, 2011, I unplugged my phone from the charger, and to my surprise, a HUGE sunspot appeared in the middle of my screen. As the day progressed, so did the sun spot. I called the store that I purchased it from. She stated that it sounded like I dropped it in some water. I told her that was not true. My phone is NEVER near water. She then stated maybe I had the phone where it could possibly sweat! Can you believe that? When I got off work, I took it the store. The clerk looked at it, and said, no water damage! She asked me to take to the store on Florida/Yale street, because her store did not handle warranty purchases, and it would cost me $10 to buy a new phone. I did as I was instructed, only to be told by the clerk that obviously there was water damage because the sticker on the inside had been removed. I asked him if he was calling me a LIAR? He firmly stated that he couldn't help me, then, refrased it, and stated he WOULD NOT HELP ME, and I was to leave the building!
I called back the store that I bought it from, and asked to speak to the owner. She stated she would have him call me. When I did get a call, It was not the OWNER! It was the manager, only to tell me that the screen was not covered, that if the phone was to malfunction, it would have done so within 24 hours! HOW REDICULOUS IS THAT? She proceedede to tell me that there was NOTHING they could do for me! If you buy a car, is not the brakes part of the car, should the brakes fail? ]
I AM SOOO DISAPPOINTED IN THE SERVICE AND THE PRODUCTS METRO PCS SELLS. I HAVE NO PROBLEM EXPRESSING MY CONCERNS TO OTHER POSSIBLE PATRONS. BELIEVE ME, I AM NOT DONE!

I purchased ZTE model for the $50 rebate about 6 months ago I never received my rebate card I keep going back to metro store they also can't explain. please ! If your going to promote an item follow thru or honor the promotion . Also my replacement phone is a lot slower sometimes phone turn off by itself or makes calls with out me touching the phone IM still waiting for my rebate 1018 n SausaGE D91702 It would really make me real happy if you can send . Confirmation code does not work either says it's too old

Ive been a metro customer for some years and have had no problems until i bought my smart phone. when watching anything online it buffers till you just give up i can deal with that. but yesterday took the cake. I have a huawei smartphone. i had a voicemail that i didnt answer because i was on a call so i got another call that i didnt answer i assumed that it would go to voicemail it did, it went to my personal voicemail and the other person heard a message that should not have been heard and proceeded to call the person that left me the message, all i know is the person that i was talking to said she has call hold on she comes back and says it was the person that should not have gotten the message. How does that happen that someone gets my personal voice mail. Very disappointing!

About 4 months ago I purchased a new phone from MetroPCS, the phone was a upgrade to a MS770 4G LG so I had to move my plan to a plan higher in cost. With this said, my number changed to a number inwhich the provider selected. The new number came with many of unwanted calls and emails being delivered thru out the night, morning and noon. Now, I am advise that I would need to pay extra money to get the unwanted numbers blocked or pay extra to change the phone number. My thought is that I purchased a new phone, new payment plan, and was issued someone elses old number? Then I have to pay extra for unsatisfactory service that cam with this new phone number that PCS provided issued me. THIS SHOULD BE ILLEGAL! i AM LOOKING EVERY DAY FOR A PHONE PROVIDER THAT i CAN JOIN WITHOUT A CONTRACT, AND STILL OFFER UNLIMITED SERVICES. It should make the management staff a bit concern to know the only reason, a customer is with this service is because of the limited competition.

I have been a so called valued customer of Metro Pcs sense 2003.I beg the differ.I added a 3rd line to my account on approx 8/28 or so, at that time i applied 40.00 dollars on that line, the phone was misplaced, i was advised by a staff member of metro to suspend the service on that phone on 9/3/2011, which we did.The line was used only 5 days or so and i was told by a superv.of metro staff, ''mamma you just lost that 40.00 dollars we cant credit that 40.00 dolllars to your current bill.Had i been told that at the time i reported the phone misplaced i would have let it stay on and request to disconnect it on 9/27.My responds to that is simply this;''OH REALLY?WELL GUESS WHAT MAMMA, YOUR COMPANY HAS JUST LOST A 8 yr.CUSTOMER OVER $40.00 DOLLARS.

When I went to the store to get help they could not help me a guy name Josh and the other girl where laughing and being very rude I dont think I should be treated that way if I am providing my services there. I was being disrespected and I did not apreiciate it. Im trying to manke a complain but nobody is giving me a number to call so they would stop with that service

on 7/3/2010 puachase 2 sam gray mobile phone in the amont of $80.00 each with tax and other charges total 330.42 and rebate of $40.00 rebate on each mobile phone that never refund uptill now after over 8 weeks.according to their agreement.

Purchased replacement phone at Metropcs store on Court Street in Flint Michigan on July 25th, 2011. Moved to Pensacola, Fl and today 9/6/2011 the screen went out on the Samsung Freeform II phone. Called MetroPCS and was told the phone has no warranty. This was a new in box phone. I was told by the idiot working at their call center that I would have to return the phone back to the store I bought it in Flint Michigan, some 1000 miles away that he could not do anything to help me. DO NOT BUY ANYTHING from these people! I am changing my phone carrier immediately!

I to am in the same boat as all the other customers for I sent all my things off in Feb. and it's now April HUM! and yet still another promise from them saying it will be shipped ok when HUMMMMMM I wonder have not receive anything as yet... For I have 2 rebates that I am waiting for and it's not to complicated for them to take your money for the phone but it's sure is LONG STANDING to receive your rebate HUH! and that's not showing GOOD BUSINESS at all where am standing

I JUST WANT TO KNOW THE FIRST PHONE HAD TO REPLACE IT CAUSE IT WAS NOT WORKING AND NOW T5HE SECOND ONE IS DOING THE SAME THING FREEZE

I HAVE NOT GOTTEN MY REBATE CARD IN THE MAIL IT BEEN OVER 45 DAYS WHAT IS THE HOLD

how are you supposed to get your rebate? How do i go about doing this?

I never receied my mail in rebate. I went into the store aboout a month after i bought my phone and asked the same guy that sodd me the LG Imprint why i hadnt gotten my $50 mail in yet. He says "let me check in the ccmputure to see.." About 15 mins later he tells me "oh, well it doesnt show me anything in the system as far as you getting a mail in, it has you down for an "instant rebate". WTF! I paid over $50 for this POC phone and now im stuck with it because its past 7 days...and no rebate?...my recomendation to anyone who is looking to get metro because they are "cheap"... YES THEY ARE!. Cheap with the phones that they sell you for a crap load of money and cheap with everything else. DO NOT GO TO METRO. You will loose your mind! You will not know the services suck until you can no longer do anything about it. BTw, the guy that sold me the phone and told me i was going to get a rebate then told me i wasnt...had no clue who i was when i went back in. Indian [censored] bag., ...

I OLSO WAS SCAMED, THE WEB SITE FOR THE TRUCKING NUMBER IS NOT THERE

As for me, this was not my experience! I bought my Samsung Caliber from MetroPCS on 06/18/2010 and just received my $50.00 rebate 09/25/10. It took long but I got it!

I never received my $50 rebate either from Metro PCS for the Samsung Caliber cell phone I purchased on 6/8/10. I called [protected] weeks ago to follow up on this and left a message, but they never returned my call. I sent Metro PCS a message on their website rebate page and they said I needed to contact Samsung and gave me the same phone number I called weeks ago. Typical scam...seller promises the world and then wipes their hands clean, saying you have to call someone else. But, they're very quick to take the initial money.

i brought my phone on april 7th... and still nothing as well its a huge scammmmm

what a scam i never got mine either and when i called they say they dont have me on file 2 other friends say the same crap.. scammmm

I order a LG Imprint on 1/28/2011 and i want to refund this phone, why! because the phone locked up before i could get service on the phone, I had to by another phone because the metro location i went to said that they dont unlock phones that i had to buy a nother phone, my 30 days not up yet. I want to get my money back.

my phone dont have any service and my phone is lock what can i do

I bought a phone for my son in June 2015 and was told I would get a $49 rebate if I mailed in the required documentation. I did so...by the deadline...but to date (10/23/15) have received NO rebate. I've emailed on 2 separate occasions and been given some BS form letter response about there being an unexpected delay. Well, no [censored], Sherlock! It's been 5 months since they received my rebate form and 3 months since they "approved" it. This is completely unacceptable and I have told them so!
I'm so glad I went to AT&T. It's pricey but it's worth it. I get great service and great customer service!

I brought a new phone february they said if mail in this rebate form that I will get my rebate check now where is it I have been waitin!

Where is my rebate it been 2month have not got no rebate!

google metro pcs rebates status and tracking. you enter your info and it updates you

damn, sucks for yal, i got my rebate.

metropcs had no problem taking the money from me but they have a problem giving back the dam rebate. this is out of control. the bbb in boston has been notified. adrey remick.

i bought a freeform phone from metrpcs and that was in june 2010 it is now sept 2010 and still no rebate bbb will be informed dianemarie42@gmail.com

I had purchased a MetroPCS cell phone ( samsung r860) on apr 06/10, and they informed me that I could get a REBATE back if I fill out the form and mail it to: Samsung/ MetroPCS March Messaging Mania, P.O. Box 910, Bensenville, IL 60106. Must be postmarked by 5/12/10 and received by 5/19/10. Allow 10 weeks for shipment. I filled out the form and mailed it before the due date on the month of may. Today, is 7/23/2010 and I haven't got anything yet from this company. No Rebate!
This is 'FALSE ADVERTISEMENT!'

Same here in Connecticut.

Basically with MetroPCS you get what you paid for, hence its so cheap.

As per the terms and conditions stated on the rebate form, this rebate offer was valid for new MetroPCS accounts. After further review, we found that at the time of purchase you have upgraded your account and therefore would not qualify for this promotion.

We apologize for any inconvenience.

Thank you for choosing MetroPCS

Sincerely,
Evelyn H
Customer Care

Absolute crap! Bought the phone and switched from AT&T (bad mistake). They are liars and cheaters. DO NOT TRUST THEM.

You can download Windows 7 software from here: http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=HQ&CttFileID=2916696&CDCttType=SW&ModelType=N&ModelName=SCH-R860&VPath=SW/201004/20100408041449390/New_PC_Studio_1.5.1.10064_2.exe

If Metro pcs is in the business of selling phones and providing service to a consumer, it should replace the defected product for free. The law is plain you can't sell a defected product. If a customer purchased a phone from your establishment and continue to pay the required monthly prepaid service charge, (1) with a defected product and you know it's defected and yet receive payment, you robbing that customer or for a better term defrauding the customer, (2) To ask to pay for another phone any amount, yet is a rip off. The customer has purchased a defected product, yet paying the agreed prepaid service the customer is still being cheated and the company is making a profit, inconveniencing the customer, upsetting the customer because he is being defrauded. Are you not familiar with the Consumer Protection Laws.

I would like to apologize for the poor quality of service you have been receiving. Issues of this type are very easy to resolve. If the camera was not working initially after purchase the dealer location from which you purchased the handset is obligated to exchange it for you. If the problem occured later after purchase the dealer should have given you a Dealer Service ticket. Even if you purchased it at another location any dealer should trouble shoot the handset to the best of their ability and forwarded you to a corporate location for further assistance.

There are actually two corporate locations in your area. If the dealer does not know where they are they should have been familiar with Metro PCS official website with store locations, following is a link:

http://www.metropcs.com/storelocator/default.aspx

MetroPCS-Fullerton205 E Orangethorpe Ave
Fullerton, CA 92832

MetroPCS-Stanton11091 Beach Blvd
Stanton, CA 90680

If the problem cannot be repaired their is a warranty exchange fee. The least amount is $10 via mail. The corporate representative will call you when the handset arrives this may take 2-3 business days. If you do not wish to wait you can receive and exchange handset immediately for only $30. That's for any phone regardless of the price. It isn't a big deal if a customer spent $150 or more on a phone but it's more of a problem honestly for customers who only paid $29 for their phone.

If you are ever in the Las Vegas valley or you have friends or family members who live in this vicinity please forward them to our location if they expect quality, professional service from knowlegable service representatives who believe in providing A-1 service to our customers.

1601 W. Warm Springs Rd. Ste. 120
Henderson, NV 89014
[protected]

Thanking you in advance,

Fateen Banks
Manager
Simply Wireless LLC,