Metro by T-Mobile review: Customer service - refund procedures (lack of)

24 Dec 2020

My LG K20 phone was having some problems with the speaker. I took my phone into the MetroPCS store. The manager of the store (Olivia) suggested that I need a new phone because she was not able to repair my phone. (She did not even try to troubleshoot it). I was told the upgrade would be about $140. After adding the activation it was $165.57. I told her I need the case and protective screen, but she did not have it. I was referred to another store about 5 miles away. I spent another $42.72 to get the upgrades. When I got the phone home, not all of my data was transferred correctly. I also learned that I would need to purchase another $37.00 worth of charging cords. I found a youtube video on how to troubleshoot my old phone and got it working. The next day I decided that I did not really need the new phone . It did not meet my needs and I decided to return it where the clerk refused to refund my money. I wasted 3 trips to this store to get a refund and the manager quoted me "rule" and couldn't refund the activation fees. I told her I paid $165.57, and I wanted $165.57 back. I was granted only a partial refund. I tried escalating this to corporate and they wouldn't refund my money. I decided to put the charges to my credit card in dispute. Still have yet to get it completely resolved after 5 calls to MetroPCS and several visits to the store.