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CB Mobile and Cell Phones Metro by T-Mobile Complaints #2-21
Metro by T-Mobile

Metro by T-Mobile review: Unauthorized charge.

O
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7:08 pm UTC
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Customer 12 yrs. I purchased new phone 4/2026 instead of adding the new phone to my existing account the rep created a new account I was paid for the new account and my existing account was shut off, when I inquired about it we supposedly corrected the problem. 7/2026 Metro added two lines to my account without my consent charging me extra $40. When I cancelled my account they wouldn't unlock one of my phones because their policy is to hold the new phone that I own 'hostage' for 365 days before I can transfer to another carrier.

Claimed loss: I have to purchase new phone with my new provider.

Desired outcome: Unlock my Phone.

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  1. Metro by T-Mobile Contacts

  2. Metro by T-Mobile phone numbers
    +1 (888) 863-8768
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    Customer Service
    +1 (800) 999-6389
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    Young America
    +1 (866) 862-3397
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    Asurion
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  3. Metro by T-Mobile emails
  4. Metro by T-Mobile address
    MetroPCS Wireless, Inc. PO Box 601119, Dallas, Arizona, 75360, United States
  5. Metro by T-Mobile social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 22, 2026
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Metro by T-Mobile Category
Metro by T-Mobile is ranked 44 among 102 companies in the Mobile and Cell Phones category
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