Metro by T-Mobile review: Unauthorized charge.

Customer 12 yrs. I purchased new phone 4/2026 instead of adding the new phone to my existing account the rep created a new account I was paid for the new account and my existing account was shut off, when I inquired about it we supposedly corrected the problem. 7/2026 Metro added two lines to my account without my consent charging me extra $40. When I cancelled my account they wouldn't unlock one of my phones because their policy is to hold the new phone that I own 'hostage' for 365 days before I can transfer to another carrier.