Metro by T-Mobile review: samsung phone and the customer service

I have metro by t mobile as my phone and phone service provider. The phone that I have now is my first phone before this never had a phone. I usually go in store to change plans and pay my phone bill. The store at 1600 n federal hwy suite 7 33435 treated me absolutely terrible. They would not let me change my plan, and I did not pay my bill today sun Aug 25 is the day. They were so rude I think I am going to drop t mobile. I don't know his name but a young African American kid sent me on my way without help. It is 1:15 in the afternoon now so you can see who was working at that store on this day aug 25 2019 at that time. This is very unfortunate because they were rude to my friends too, so they might drop metro as well. This is a very serious complaint and I hope it will be taken as that. I know companies hate to lose any business but in this case you should seriously consider looking into this.