Metro by T-Mobile review: Refund for unused Internet Box

In january I ordered an internet box from metro by tmobile for a family member with disabilities in my home. I'd had service with metro by tmobile for approximately 7 years and was happy with the service. After the box arrived, I found out that it wasn't going to be of anymore service than the hotspot that my son uses and I contacted metro customer service to make arrangements to return the box. I was told to "not try to send it back in the box it was sent in and that they would be sending me a box in the mail". I was told that I would be refunded the price i'd paid for it"as long as it was returned before my first payment was due? Nothing ever arrived. I constantly called them trying to resolve the issue. I was told to take it to the ups store and send it back. Ups store has no contract with metro and couldn't help. I called again and was told to"take it to metro in my town and call customer service when I arrived there". After arrival at the store the clerk told me that they couldn't return it because it wasn't purchased there. Customer service asked for my email address and said they'd send shipping label for return. In april my metro phone service was shut off"due to non-payment of the box". In order to restore my phone service I was forced to make another payment on the box. I finally received a label sent by email in april. I returned the unused box and switched phone carriers? They were supposed to send my refund but were only sending me $55.62. On june 4th they sent a refund of $10.62. I email them daily to get the $45 they claimed they sent me. I sent my financial statement proving that they cheated me out of $45. I'm still waiting on my refund. I've contacted better business bureau and am filing a formal complaint with them

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