Metro by T-Mobile review: Phone carrier

I'm so distraught and hurt behind what they have done I was only supposed to have had 4 lines but one of the phones was broke it's been broken for over 4 months now I kept trying to get them to take it off and the guy told me that he couldn't take it off told me to keep the line and put it on to something which by the way I don't have I asked for a credit because I have been paying for a broke phone paying for the line and I couldn't use the phone nhe took my bill from 125 to 130 to 177 and expected me to pay it had me not only paying for 4 lines how about it was 5 lines with a phone number how bout I was paying one of the people's at the store phone and not knowing it so you would scam me on the low yes I have a disability so why was this done to me I don't understand a lot and that's how they got by with this I want something done about this last month I have them 55 dollars to only end up with another bill they had me trying to pay over 200 dollars behind what someone else did it was like I didn't pay they only put 23 dollars on the bill and pocketed the rest of my money thus was done to me by the people's at Metro PCs