Metro by T-Mobile review: customer service

My husband just went in 5 min ago and was asking about pricing on some phones. The first lady was rude and kept saying that they don't have the phones in. He kept saying he understands this and wanted the full price of them for future. She got another lady to assist who stated the same thing and he also said he just wants the full price. She told him not to yell. My husband is a loud person in general and was frustrated that they would not answer his questions. So he told her [censored] you as he was walking out the door..the second lady threaten to call police and as we pulled out she came out on the phone calling police.
Wednesday he got the number to call for replacement phone's. They representative on the phone didn't tell my husband his phone would be off until after he gave her our debit card number. She said it will take up to 10 days to get it credited. He called about the credit yesterday and was told another 10 days. You
guys need to train your representatives to be more cordial and respectful to customers. There was no need for her to call police. If anything they owe us an apology. They didn't get our sale. I hope some action is taken. My 5 yr old is upset and now is worried that police will end up at our door to take his dad to jail over poor customer service. That is unacceptable!