CB Insurance Services MetLife Complaints #2-21

MetLife review: Phone system and billing substandard

BFrances of US

Jun 23, 2026 10:28 pm UTC

Verified customer

Featured review

I have had a LTHC policy since 2005 and get billed quarterly. It has gone well until late 2025. Billing is a nightmare and it can take 4-6 hours to talk to someone. That bot doesn't understand anything. Example: FIVE ATTEMPTS to get to billing but the bot transferred me to Dental. Every billing cycle it takes me 4-6 hours on the phone because 1) the front end phone system is very bad and 2) the billing department doesn't post or even acknowledge receipt of payments received until 5 days after the due date.

On the positive side, all 8 people I talked to fully understood what I am going through.

...

Recommendation: The phone system needs a complete rewrite and the billing system needs to be audited.

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+1 (212) 578-2211

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Headquarters

+1 (800) 638-5433

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+1 (800) 638-5000

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Life Insurance Policies

+1 (800) 638-7732

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Individual Annuities

+1 (800) 422-4272

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Auto & Home Policies

+1 (800) 560-5001

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+1 (800) 929-1492

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Disability Policies

+1 (800) 308-0179

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+1 (800) 638-7283

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Total Control Account

+1 (800) 638-2704

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cscontact@metlifeservice.com

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200 Park Ave, New York, New York, 10166, United States

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Jul 17, 2026
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