Merts Heating & Air Conditioning

adam was a grate tech! he was on time and super professional and got the job done fast! i def recommend merts heating and air conditioning and adam!

Merts Heating & Air Conditioning bought Kleine in 2020 or 2021, so my receipt says Kleine instead of Merts. I don't know why they still use Kleine because Merts owns it 100%. Kleine installed a NEW furnace for me in December and gave me a 10-year warranty. On January 2, 2022, the furnace stopped working, so I called them. They sent a service guy to fix it, and he charged me $675 because it was the weekend. He said that once he talked to the office, they would look into refunding me because it was a warranty repair. I waited a few weeks but didn't get a call, so I called them. They said they'd look into getting a refund for the warranty. On 02/02/2022, they called me and said they would only refund $150 (cost of the part?) of my $675. I asked WHY I was charged $525 labor for something under warranty that took less than an hour to replace (a gas valve)? They said it was an evaluation fee, plus labor, plus weekend surcharge. This is not acceptable to me, and I want a refund.

So, I got this card in the mail talking about Merts Heating & Air Conditioning. They said they could fix my furnace in Chicago, which is where I live. But when I called them up and gave them my address, they put me on hold and then told me they don't service my area. What a bummer! Their card is totally wrong and I can't even give them one star.