Merts Heating & Air Conditioning’s earns a 2.3-star rating from 2 reviews and 1 complaints, showing that the majority of customers are somewhat dissatisfied with their HVAC services.
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adam was a grate tech!
adam was a grate tech! he was on time and super professional and got the job done fast! i def recommend merts heating and air conditioning and adam!
So, I got this card in the mail talking about Merts Heating & Air Conditioning
So, I got this card in the mail talking about Merts Heating & Air Conditioning. They said they could fix my furnace in Chicago, which is where I live. But when I called them up and gave them my address, they put me on hold and then told me they don't service my area. What a bummer! Their card is totally wrong and I can't even give them one star.
Merts Heating & Air Conditioning Complaints 1
Merts Heating & Air Conditioning bought Kleine in 2020 or 2021, so my receipt says Kleine instead of Merts
Merts Heating & Air Conditioning bought Kleine in 2020 or 2021, so my receipt says Kleine instead of Merts. I don't know why they still use Kleine because Merts owns it 100%. Kleine installed a NEW furnace for me in December and gave me a 10-year warranty. On January 2, 2022, the furnace stopped working, so I called them. They sent a service guy to fix it, and he charged me $675 because it was the weekend. He said that once he talked to the office, they would look into refunding me because it was a warranty repair. I waited a few weeks but didn't get a call, so I called them. They said they'd look into getting a refund for the warranty. On 02/02/2022, they called me and said they would only refund $150 (cost of the part?) of my $675. I asked WHY I was charged $525 labor for something under warranty that took less than an hour to replace (a gas valve)? They said it was an evaluation fee, plus labor, plus weekend surcharge. This is not acceptable to me, and I want a refund.
Is Merts Heating & Air Conditioning Legit?
Merts Heating & Air Conditioning earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Merts Heating & Air Conditioning. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Merts Heating & Air Conditioning has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Mertsheating.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Mertsheating.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Mertsheating.com you are considering visiting, which is associated with Merts Heating & Air Conditioning, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Mertsheating.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The mertsheating.com may offer a niche product or service that is only of interest to a smaller audience.
Overview of Merts Heating & Air Conditioning complaint handling
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