The complaint has been investigated and
resolved to the customer's satisfactionResolved Melaleuca — unauthorized charges
resolved to the customer's satisfaction
After my father died last year, I reviewed my parents' checking accounts to find that my father had done business with Melaleuca and they had deducted between $800 and $1, 000 from my parents' checking account each month. My mother has a mild case of Alzheimer's and was not aware of my father's spending addiction.
I called Melaleuca and asked them to cancel the account, but they continued to deduct funds from her account without sending products.
I called Melaleuca again, but this time they would not speak with me, since the account was in my parents' name. I attempted to have my mother speak with them, but they literally left her in tears. I then sent a certified letter demanding that they close her account and discontinue deducting funds from her checking account or she would file a law suit. That didn't stop them immediately, but they did stop after about a month.
Yesterday, over a year after canceling the account, Melaleuca started deducting funds from her checking account again! I am going to find out if Mom can sue Melaleuca for theft. This company really should be shut down.
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