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resolved to the customer's satisfactionResolved Medix College — No real value
resolved to the customer's satisfaction
During my short time at Medix Schhol/Medix College, I came across a lot of poor ethics in how they run their business. Their model of how the recruit potential students is what is wrong with them. The programs they offer don't really have any impact with the careers of the students. They are entry level positions in Health Care. For a student to excel in that particular field they would have to continue their education as Medix only offers your foot in the door to that specific program, unfortunately it comes with a pretty hefty price tag associated with it. The main problem is their overall business philosophy. They act like they are a premier career college in healthcare, they are the furthest thing from. Premier Colleges don't have campuses located in shopping malls. Their ideal student is the 19 year old who doesn't have the grades to get into a real college or university. Or the 45 year old with 2 kids that works at Walmart. The go after and appeal to the student who don't have much of a choice education wise. Their US campuses and their Canadian campuses are all conveniently located in poor areas of that city or town. They do this for a reason obviously. That's why their locations are in shopping malls, that's why they are located close to public transportation, that's why they cater to a specific demo of the surrounding area. They do this on purpose. They want to attract those low end students. Why you ask?. Well they know that a majority of those students will most likely qualify for OSAP or other grants. Medix College is a business first and and a educational institution second and that's why they cater to that type of student. I felt so bad for the students there, knowing that once they graduate they would be in dept, and work in a entry level position making entry level wages. It would take them the rest of their lives to pay off those OSAP loans while they have their little degree making less than 30K a year, but I guess its better than where they were working before. Again just a big price tag for low pay and massive dept. The students can barely pass the Admissions exams to get into these programs, yet the Admissions staff pass them anyway, after all they do get a bonus if the students enroll. (I've seen several of the Admission staff being fired for falsifying test scores). If they do pass they are sent to Business Affairs to see if they qualify for OSAP. Half of them don't as they have such bad credit or other outstanding loans that they don't qualify. If they do the dropout rate is quite high, they quit after a month or so after the program starts. They can't get their money back once this is done. If they do stumble their way through the course they are sent to Medix's career centre where they are put in placements in their field. They try to help them find a job but a lot of the students are fired for a variety of reasons. So a challenge to get the right student, a challenge to have them qualify, a challenge to have them last the entire length of the program, and a challenge to place them in employment. Why?, well because they go after that particular student. Medix's main source of revenue, the student, is also Medix's main problem. Its an ugly cycle. Instead of trying to spend a little bit more money on opening a campus in a nicer area, or branding themselves to a demo, they stick to the same system. You could clearly see of the faces of the Medix Staff, from Instructors, to Admissions, to Business Affairs, the level of frustration on their faces because they have to deal with all this. Its not a enjoyable place to work, once 5pm rolls around we were all running for the exit. The Management changed all the time, it seemed like every few months there was a new Director hired. That's another problem with Medix, they hire good sound instructors or management and then let them go when they don't buy into the Medix Philosophy. Its this philosophy that they hold themselves up to. You can dress up a pig all you want, but at the end of the day, its still a pig. And everyone working there knows it. It got to the point where I was embarrassed of how they were running operations there, when I made suggestions to them, I was released of my duties soon after. They don't want to hear about truth at Medix, they just want to run their campuses in the dogmatic way in which they see it. The upper management at Medix does not have the respect from the students or their staff. Peter Dykstra is unavailable to a majority of his staff who raises valid points to improve the school. He's just a little man in a big boy suit. When he has to bring in his 70 year old father to help him makes decisions then what does that tell you about his leadership skills. I remember meeting Crystal Henry who was I think one of the owners (or at least they were). She would come up from one of their southern campuses in the U.S. and critique everything that the staff was doing, telling them its not the Medix way and they should do it her way. Her way was absolutely old, dated and unrealistic on how things operate in a school. She came across as arrogant, a know it all, and walked around like she was something special. One afternoon I was waiting in the Admissions office before my class started and Crystal was covering the main phone lines while the receptionist was away, and a potential student called in asking about a certain program. Medix's first rule is never tell a student over the phone what the cost of a program is, they want that student in the campus to tell them. This caller was ripping into Crystal Henry and she was getting all flustered and lost control of the conversation. That caller owned her and as I stood close by I could see the level of frustration on her face. This was probably the first time she had to deal directly with what the staff deals with everyday and it was so enjoyable watching her stumble through that call. So everything that she preaches, she did the exact opposite when the time came. It was a total breakdown, and fun to watch.