Complaints & Reviews

fake caller

A robot called and left a message saying my prescription has been approved. Please call [protected] so I did. Of course I had to give my name, address, DOB and phone number. Once I gave her all of this information..my whole life...she could not find me in the system. I told her to destroy the info she had written down and she claimed it is gone as soon as she writes it down. I am disabled and get a lot of medication through the mail so I never thought about this being a scam. So any one else trying to ge their prescriptions buyer beware.

Worst pharmacy ever

Medco Accredo is the worst pharmacy when getting out medications. My son needs life saving medication and he...

shortage of pain meds, shipping charge fraud

My mother is forced to use Medco, because my dad is a U.P. employee, and the copay at the 1 local pharmacy they can use has gotten so expensive. Also they can often only get a 21 day supply locally. She has been recently shorted 90 Oxycontin out of a 180 tablet supply. When we called the company to complain, we were told the 2 technicians check the count before they are sent. This also happened a while back with her Soma, when they shorted her with 2 entire bottles, and the 1 bottle she recieved had a bunch of hair in it! She is in constant chronic pain with a broken back, and for every 2 pills they stole - that means a day of complete misery for her. We called the doctor, and they are lodging a complaint as well. We plan to contact the attorney general with one, and perhaps an insurance board. She has also paid for 1 day shipping, been told they were shipped, and then not recieved the meds for weeks. Make no mistake, this company is guilty of fraud, theft, and unbeliveable misconduct.

  • Ou
    OuterBanker Apr 11, 2010

    We have the same problem with MEDCO. They do not maintain a complete chain of custody for controlled prescriptions. As one example, MEDCO said that I had mailed my prescription in too early (it was, by a week). They returned the script to me. Fine. BUT, they sent it by first class mail. When it never showed up at my house, I was screwed. I can't go to the doctor and say, I lost a controlled prescription. He will think I am diverting the drugs. I have worked successfully with him for 20 years. They had no record of who shipped it back, when and from where. Or at least they said they had no record.

    Another problem with Medco's handling of controlled prescriptions. I send in my script. It shows up as received on the Medco (world's slowest) website with an estimated shipping date. Fine, BUT than the script just disappears off the website. One day there, next day gone. This has happened 2 of the last 4 times. But, here is the interesting part, after five days or so, the script reappears and is than processed. Where was the script for five days. Here is my best guess. The script gets diverted and filled with some counterfeit pills; and than the misdirected script gets placed back in the system and the remainder is filled with some counterfeit pills mixed in with the genuine pills. It would explain the following. I was taking 40 mgs twice a day for years. After Medco came on the scene, I had to go to my doctor and have him boost my script to 80 mg twice a day. He did, but he was worried I was building a tolerance. Nah, no tolerance. Medco recently had one of my scripts stolen off a UPS truck (scanned on the truck, but never off the truck). To replace the lost drugs my doctor wrote a script which I took to the local pharmacy. And guess what, with the locally acquired medication, I only needed to take 40 mgs again.

    I have more stories, but you get the point.

    0 Votes
  • Mr
    Mr. Smith cleans up Nov 09, 2010

    Make the complaint to the state board of pharmacy. I believe they are in Nevada.

    http://bop.nv.gov/Complaints.htm

    0 Votes

** READ** SHROTAGE AND FRAUD!

**Please take the time to read, if MEDCO does this to 1 in every 10 customers, just think how much MORE...

Beware

This company is run by greedy ###! They make extra money by putting obstacles in front of patients and their...

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CANX RX ORDERED BY DOCTOR PER PHONE CALL TO SOMEONE THEY DONT KNOW WHO !!!!!!

MEDO CANX 3 REMAINING REFILLS ON A PHONE CALL TO SOMEONE THEY DODT KNOW WHO THEY TALKED TO NO NAME.ON FILE... REFUSED TO REINSTATE REFILLS. WHICH REQUIRED ME TO TAKE 94 MOTHER TO SEE DOCTOR TO GET ANOTHER RX (BLOOD PRESSURE MED)...BLUE CROSS BLUE SHIED NEED TO CANX THE CONTRACT !!! FEDERAL EMPLOYEE PROGRAM...WHAT IS THE CONTRACT ADMINISTRATOR DOING... NEEDS TO READ THIS BOARD AND SEND SURVEYS OUT TO ALL PLAN MEMBERS TO SEE IF THEY WANT MEDCO TO CARRY ON OR GO BACK TO CAREMARK...

  • Mc
    mcgregorjt Aug 05, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Only someone at a Dr office or RPh can cancel scripts. And to prove who they are, they are required to provide their NPI/NCPDP number and contact info. It is on file.

    0 Votes

Hype and puffery

I'm a retired IBMer. Under IBM's retiree medical plan, I've been getting prescription...