I ordered the "Introductory" package on TV. I only ordered the skin care. Apparently they also sent me vitamins, which I never ordered. I didn't like the skincare so I returned it and cancelled. They sent another shipment anyway so I returned that. And now they want $106 for the vitamins I never ordered and never received. Had I received them I would have sent them back also because the products are very low quality and an absoloute rip off.