I placed and order for a 30-day trial of Meaningful Beauty products after seeing and info- mercial on television. The products I received were great!
They really made a difference on my winter-dry, aging skin. THe problem was that when I received my next pre-ordered shipment, two of the main products were different than those I'd used in the trial (the day and night fluid were different products). When I called to check into the problem, I was told that I had been sent the "luxery items by mistake" in my 30-day trial, and that the products I'd received in my recent shipment are what I was supposed to have gotten before. It didn't matter that the "luxery" items were what sold me on the products, and that the products were "all the same". The second set of products are not acting the "same" way on my skin. I am very frustrated!!! Not much help from customer service people. This is the last time I trust "tusted Guthy-Renker" with an order from me! My advice is not to try Meanigful Beauty products. Or if you do, be ready for a huge run-around if you have problems getting more product!
Meaningful Beauty solicited me by sending their advertising in a separate order from another company. I...
I order the orginal product as the 29.95 which is the intial package with shipping and handling added. In the...
I purchased Meaningful Beauty through Guthy-Renker back in July of 2009. I am on a 3-month program, (which some of the product barely lasts 3 months.) My first shipment (after initial shipment) was 5 to 6 weeks late, after I made a phone call. I got a partial refund. I was epecting my next shipment the end of February, beginning of March, so I called to check. It's not even being shipped out unitl March 3rd, although I got 2 conflicting stories on that. It was supposed to be shipped on February 18th. I've called and complained to no avail, asked to speak to a supervisor, none available.
The bottom line is I am supposed to receive this product every 3 months, and am paying for it every 3 months through automatic withdrawal, but I receive it every 4 months. I love the product, hate the service. Is there any way to buy this product other than through Guthy-Renker? If it's late one more time, I am calling the BBB.
THEY LIE...A LOT! I called to order the 30 day size of Meaningful Beauty and when it arrived one of the item...
I ordered the 29.95 special from the TV and was sent a confirmation for 108.00. I called and was told they did not have my customer information and could not cancel my order. I have sent many e-mails which they responded with there is nothing they can do. I called my Visa company to dispute the bill and was told I will have to cancel my card to keep the charges from being charged ongoing. I now have to pay shipping both ways and may get a credit. This is a scam! Run Run Crooks I am supprised Cindy Crawford would want to be a part of this.
their product burnt my skin, I called and complained they said to wait a few days and try it again I wa...
This company is a total rip-off. after looking at the commercials and going onto their website. I checked to see the cost of one single order with shipping. it was $29.00 plus shipping. I looked all over for any extra charges and didnt see any at all. I thought because of the price, I would try it. I did not know they considered the order a sign up for a CLUB. I did not want nor did I order a sign up for a club. I did not see that I had to call them to cancel any future shipments nor did I expect any. I received the merchandise, the product was so so and I thought that was the end of it. about a month later I received a a package in the mail that I knew was more product. I did even open the box and sent it back refused and wrote cancel, do not send any more shipments. about a day later I was charged almost $50.00 on my debit card which my bank paid even though there was not enough money in account to cover it. then because I had made severalsmall debit card purchases that day the billing came through I was charged over $270.00 in overdraft fees. I was furious. I call the company and they told me I had to send them a cancelation to stop shipments and they would not refund the charge to the account until they verified they had received back the extra shipment. I called my bank and they told me they would not reverse the charges until meaningful beauty did the reversal. and I had to wait until they did. Finally after almost a month I got the credit and my bank then credited me my overdraft fees. But I had to put over $300.00 in my account to cover charges while this mess was in limbo. I then had to cancel my debit card and get a new one to prevent other charges on my account from that company.
I then got a letter from the company stateing that all cancelations had to be in writing otherwise they would continue to bill me and continue to ship this unwanted product. althought it all stopped after I cancelled the debit card so they could not charge against it again. What a damn nightmare this company caused me. DONT ORDER A THING FROM THESE PEOPLE> THEY ARE TRUE BILLING SCAMMERS>
They are scam!!! They charged me twice on the same day. I didnt give authorization for the second charge. I...
I rec and paid for my inital shipment of Meaningful Beauty products. I did not care for their product so I cancelled my autoship. I rec another shipment which I clearly marked on outside of box CANCELLED DO NOT SHIP TO THIS ADDRESS. I again rec another shipment and again returned as well as called. They cont to sent bills which I cont to discared. I began to rec notices from a collection agency which told me that the company had no record of rec my return and I was responsible for the 119.00 charge. Today I called Meaningful Beauty and after explaining my situation my call was "dropped" I called again and was treated very rudely by a representative who refused to give me her name. She did tell me they rec my return and would return it to me. And admitted they knowingly had the product in hand and were using a colection agency to force me to pay for something they knew I did not have. Is that legal???
I have found that the Federal Trade Commissioner is extremely helpful with consumer issues/complaints.<br />
I was interested in purchasing this product until I read the negative reviews concerning fees billed. <br />
I advise anyone who has been ripped off to Google the FTC & file a complaint online immediately. <br />
I was seconds from purchasing a weightloss item online where I had to enter my personal information to continue. After following through their process I changed my mind prior to entering a credit card. Although I closed all of the windows and did NOT continue, their system saved my information (phone #). They called and text my cell phone several times a day even after I requested them to remove my number from their list. They would try to get smart & then would hang-up on me & call right back until I filed the complaint. I have yet to receive a call from ANY telemarketer since the complaint was filed. I did not hear back from the FTC but I know they had to of actioned on my complaint otherwise the company would still be harassing me.
I ordered the Meaningful Beauty skin care line several months ago, but have yet to receive it. At the time I placed my order, I was offered a vitamin supplement, which I accepted. However, now months later, I have yet to receive the skincare and keep receiving shipments of the vitamins. When I attempted to contact the company via e-mail to return the vitamins and cancel my order, it took quite a bit of work to even find a customer service number, let alone any address or how to go about cancelling an order. I am being led to believe this is nothing but a money scam.
I placed my order on July 10th and eagerly waited for it to arrive. My product shipped out on the 13th and with rapid delivery I received my product @ the 17th. After using the product I can tell you it has some nice features, however the cleanser isn’t quite as cleansing as I like. It left makeup on my towel, so I don’t know that it really got everything. I also started having an allergic reaction in my eye area where small bumps started forming and my eyes itched and discharged a little. After adjusting my usage a little bit, I decided this product is not for me. And decided to make a call to their customer service department to cancel their 30 day auto delivery and get my guaranteed refund back.
So, I made the call today, (August 12th)… First I waited for what seemed like forever to get anyone to answer the call. (I am finding that this is typical when you are trying to cancel a subscription to something, so I wasn’t real surprised.) A customer account representative then picked up the call and I proceeded to tell her I would like to cancel my account. She gave her apologies that I didn’t like the product and asked me why (as, I assume, she was trained to do) I proceeded to tell her about my experience with the allergic reaction and the cleanser. She then tried her best to convince me that “the fruit extract is only in 4 of 5 of the products” and maybe I should try them all separately… I politely declined and told her I would still like to cancel.
She began the cancelation by first telling me that a new shipment was already in route to my house and that there was nothing she could do to stop it. “No problem”, I will ship it back as soon as I get it and will need to be refunded for the charge and shipping as it was before the 30 days as specified on their site. I also asked for my refund for the introductory set per their 60 day guarantee. (of course, she didn’t offer that information – I had to ask for it).Well, this is not their policy… “I’m sorry ma’am, but we cannot refund the shipping cost.” She proceeded to tell me that not only did they give me 30 days, but they also gave me an extra 10 days in order to receive the product the first time. (If you are doing the calculation, 30 days from my order date, July 10 is August 19nd) She then let it slip that their real policy is actually after 3 weeks, they send out the next shipment. I debated with her the difference between 30 days and 3 weeks… getting no where in the process.
I asked to speak to someone who could do something to fix this issue. She passed me on to another person (who I assume was her supervisor). I then debated the issue of the guarantee and the return with her. I explained that I called within the first 30 days to find that you have already shipped the next shipment of products… what gives? After some debate, she finally said “well you should have called us 2 weeks before we shipped.” WHAT???? Are you freaking kidding me? I said, “Well according to your policy online, it says 30 days, not call 2 weeks before I think you are shipping.” She then proceed to tell me that my invoice (that I didn’t have with me) said the date they would ship the next set. Of course, she didn’t have THAT information to look up…she couldn’t tell me the date they gave me or what my invoice said…but was adamant that it was just the way they do business and there was nothing that could be done. It was not their error.
I then asked her “do you know what your website says?”
She then proceeded to pull up the website…I was put on hold so she could review the website… After a long pause, she then returned to the call to tell me that the shipping costs would be refunded next week (I hadn’t even been charged for the product yet) and they were crediting my account for the 1st set (per the guarantee). My account would also be refunded once they received the 2nd shipment back from me.
Hello, I purchased the meaningful beauty products after seeing the infomercial. My complaint/review is the...
GRC Meaningful Beauty charged my debit card $119.90 on 04/06/2009 for wrinkle cream. I am way past worrying...
I called the Meaningful Beauty 1-800 number to order the starter kit valued at $30 (or so), plus 2 free gifts. When I talked to the customer service representative she convinced me to add on 2 additional products. What she did not tell me was that when I added the 2 additional products I no longer qualified for the introductory kit. When I received my merchandise in the mail (almost 3 weeks later) I received, and was charged, for the first 90-day supply ($109). When I called to complain I was told that they would ship the introductory kit plus 2 free items at no charge. When I called to follow-up 2 weeks later I was told that, "No, they were not going to send me the intro kit and no charge. When I order the additional items that automatically upgraded me to the 90 day supply". Complaining got me no where. A message was relayed back to me that the supervisor said, in short "sorry"! I plan to file a formal complaint with the governor's office for deceptive advertising and theft. The really sad part is that the product is ok, but I will NEVER, EVER, EVER, EVER purchase another item from them due to their unethical customer service practices.
I ordered Meaningful Beauty in 2008 over the phone & they charged my credit card at the same time. I returned it 14 days later, within the 60 day period. I got confirmation of that return. I never got credited so I disputed it with my bank, showed them proof that MB got it back and gave them a copy of my statement with the charge circled. My bank reversed the charge. MB harassed me by email and mail. They admitted receiving it back but said they never charged me for it to begin with. I told them it was charged to my account and my statement proved it. Further, my bank could not have reversed a charged that was not made. They sent me to collection anyway and I am continually harassed. Bad company to have any dealings with. STAY CLEAR AWAY.
This is the complaint I filed with the Federal Trade Commission this evening:
Meaningful Beauty: With Cindy Crawford
I viewed this product (Meaningful Beauty by Cindy Crawford) on TV. I was going to purchase it for my wife. When I called to order- all of my personal information was taken, then I was told that this is a 'club'- a subscription system, and that I would receive product every month. I said (four times) that I do not want to 'subscribe'- I only want the advertised product- at the advertised price. Each time I was told that I could not purchase this product at the price advertised (29.95) without the 'club' or subscription.
I asked to speak with a supervisor. I also told him that I wanted to purchase the advertised product, without the subscription- I was told I could not. This went on for a few 'rounds' also- whereas I informed 'Frank' that I did not want the product, and then hung up. Remember: this is after I had given all of my personal information- including my credit card- as I was lead to believe we had a agreement for a product, and a price.
I must believe that this is fraudulent advertising and marketing. Nothing in the television ad says that to purchase this product- one must join a club or be forced to accept a subscription. This is also a 'first' time for me to believe that I was purchasing an item, at a set price- to have given all of my information, and then to be told that 'I was agreeing to a subscription service'- something I would not have done.
Please help to stop this deceptive marketing.
Thank you !
Richard L. Taylor
I purchased Meaningful Beauty in July of 08. As advertised, I purchased this product for $29.95/month + $9.99 shipping. I received my first shipment in July and was given an expected delivery date for my next delivery of October 6, 2008. As of November 8, 2008, I had not yet received my order. I received a notice from Meaningful Beauty informing me that they could not fill their orders and could not provide me with a date when they would be able to honor my purchase. Meaningful Beauty charged my credit card two more installments, and I never received any further shipments. I contacted my credit card company and reversed the charges. Today, I opened my mail and found a collections letter from Meaningful Beauty asking for payment for the items I never received. This company is APPAULING and they should be ashamed of themselves. I wonder if Cindy Crawford is aware of the fact that this company is taking advantage of hard working people.
I ordered the MB package advertised on the infomercial. I liked some of the products, some not so much. I decided to contact the customer service and set up a way to just order at my own convenience. Over the past number of months they have charged my account without authorization, sent me items when I had asked numerous times to not receive them until I order and have talked with people on the phone who slur their words and sound so totally unprofessional. It got to the point where I requested to speak to a CS Manager or supervisor. I was told they'd tell me the same thing but I still requested to speak to a manager. After being on hold for almost 5 minutes the same CS rep came back and said that her supervisor told her that's all they could do. I asked again to speak with the supervisor and they would not let me. I then immediately cancelled my account. To spend so much money on products and to be treated the way I was is absolutely unacceptable.
This company is terrible to deal with and it's really disappointing that Cindy Crawford would allow her product to be sold in such a shady and unprofessional manner.
I advise you to NOT DO BUSINESS WITH THIS COMPANY!