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CB Car Dealers Mazda Complaints #2-21
Mazda

Mazda review: Mazda parts not being genuine and defective

T
Author of the review
12:21 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

12-20-2023

I made an appointment after calling and complaining about a key breaking in my hand and the radio antennae not living up to expectations of performance.

July 2023 I bought a new antennae from the lakeland florida dealership. Less than two month later it was bent.

I had a new key made in march 2023. When I tried to open the trunk with it. It broke and cut me, making me bleed.

I was told that all parts were warranted for one full year by a service person when I called on 12-16-2023 and that my defective parts were covered.

When I arrived for my appointment at 10:45 a.M., this morning I was informed that when I used the parts I broke them and they are not covered.

My car is 19 years old with approximately 55,600 miles. I do not break parts because they wear out.

I called corporate and filed a complaint.

Claimed loss: 600.00

Desired outcome: new parts

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