CB Car Dealers Mazda Ridiculous lack of warranty support

Mazda review: Ridiculous lack of warranty support

David Thomas Stewart of Chicago, US

Sep 19, 2023 12:32 pm EDT

Verified customer

Featured review

We purchased a new 2016 CX-9 Grand Touring on July 7th, 2016 which included a Mazda Extended Confidence Warranty Package which covered the vehicle end-to-end until 100000 miles or July 6th, 2024 (whichever came first).

Two years ago we had a coolant leak and brought the vehicle into our local dealer (Premier Mazda in Kansas City). They talked to the head office and the powers-that-be in Hiroshima determined that it needed a new engine. They had our vehicle in the service bay for five weeks and the engine was replaced. We said thank you and thought "that-was-that."

Last Thursday (September 14th) I went to drive to work and the idle was racing up and down. I called the dealership (which has since changed ownership to Luther Mazda) and made an appointment for them to look at the vehicle. They first determined the issue to be a faulty purge valve that caused too much air to be introduced to the intake manifold. OBD iiCode P0171 and a couple of Mazda specific codes were triggered.

Two hours later they called and sent me a photo of a brittle/frayed hose where the leak was coming from. Replacing the hose would be a relatively easy affair but the MAJOR issue is that the turbo heat shield was missing...

When the previous dealership replaced the engine they FORGOT to install the heat shield - and it's not possible to install it with the engine in the car.

Therefore to fix my issue (with no fault of my own) I am being told that they cannot help me since the previous dealership performed the work - and the heatshield ISN'T covered under the bumper-to-bumper warranty.

I don't even know what OTHER possible heat-related issues might be in that vicinity. There's a fuel line which could overheat and catch fire.

So Bryant Rittmiller (the service manager at Luther Mazda) is telling me that they didn't perform the engine replacement; that they want their loaner car back and that our claim has been denied.

I FIND THIS TOTALLY UNACCEPTABLE.

Please rectify this situation. I've enclosed photos of the frayed hose and where the missing heat shield is.

Thank you.

David Stewart

[protected]

[protected]@gmail.com

Desired outcome: Please replace the heat shield and to any other parts that may have been subject to heat. I'd prefer that the repairs would be performed in the Kansas City area.

Mazda - Ridiculous lack of warranty support - Photo 1

Mazda - Ridiculous lack of warranty support - Photo 2

Mazda - Ridiculous lack of warranty support - Photo 3

View 0 more photos

0 comments

Add a comment

Mazda - Awful experience 17

Resolved

Mazda - never ending problems 1

Mazda - Customer Service 3

Resolved

Mazda - Fraudulent organization

Mazda - Verbally abusive & deceptive in sales! 4

Resolved

Mazda - Shady Sales 1

Resolved

Mazda - Mazda parts not being genuine and defective

Mazda - Poor customer service 2

Resolved

Mazda - Mazda CX90 hazardous to health. Toxic material, phenol and gases.

Mazda - Stay away from Harrelson Mazda! 1

Resolved

View all Mazda reviews and complaints

Mazda Contacts

Mazda phone numbers

+81 822 821 111

Click up if you have successfully reached Mazda by calling +81 822 821 111 phone number 4 4 users reported that they have successfully reached Mazda by calling +81 822 821 111 phone number Click down if you have unsuccessfully reached Mazda by calling +81 822 821 111 phone number 7 7 users reported that they have UNsuccessfully reached Mazda by calling +81 822 821 111 phone number

Japan

+1 (949) 727-1990

Click up if you have successfully reached Mazda by calling +1 (949) 727-1990 phone number 0 0 users reported that they have successfully reached Mazda by calling +1 (949) 727-1990 phone number Click down if you have unsuccessfully reached Mazda by calling +1 (949) 727-1990 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +1 (949) 727-1990 phone number

United States

+1 (905) 787-7000

Click up if you have successfully reached Mazda by calling +1 (905) 787-7000 phone number 0 0 users reported that they have successfully reached Mazda by calling +1 (905) 787-7000 phone number Click down if you have unsuccessfully reached Mazda by calling +1 (905) 787-7000 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +1 (905) 787-7000 phone number

Canada

+44 132 262 2600

Click up if you have successfully reached Mazda by calling +44 132 262 2600 phone number 0 0 users reported that they have successfully reached Mazda by calling +44 132 262 2600 phone number Click down if you have unsuccessfully reached Mazda by calling +44 132 262 2600 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +44 132 262 2600 phone number

United Kingdom

+353 12 334 700

Click up if you have successfully reached Mazda by calling +353 12 334 700 phone number 0 0 users reported that they have successfully reached Mazda by calling +353 12 334 700 phone number Click down if you have unsuccessfully reached Mazda by calling +353 12 334 700 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +353 12 334 700 phone number

Ireland

+61 385 401 800

Click up if you have successfully reached Mazda by calling +61 385 401 800 phone number 0 0 users reported that they have successfully reached Mazda by calling +61 385 401 800 phone number Click down if you have unsuccessfully reached Mazda by calling +61 385 401 800 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +61 385 401 800 phone number

Australia

+64 95 719 720

Click up if you have successfully reached Mazda by calling +64 95 719 720 phone number 0 0 users reported that they have successfully reached Mazda by calling +64 95 719 720 phone number Click down if you have unsuccessfully reached Mazda by calling +64 95 719 720 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +64 95 719 720 phone number

New Zealand

+43 46 338 880

Click up if you have successfully reached Mazda by calling +43 46 338 880 phone number 0 0 users reported that they have successfully reached Mazda by calling +43 46 338 880 phone number Click down if you have unsuccessfully reached Mazda by calling +43 46 338 880 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +43 46 338 880 phone number

Austria

+32 38 606 611

Click up if you have successfully reached Mazda by calling +32 38 606 611 phone number 0 0 users reported that they have successfully reached Mazda by calling +32 38 606 611 phone number Click down if you have unsuccessfully reached Mazda by calling +32 38 606 611 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +32 38 606 611 phone number

Belgium

+45 43 252 100

Click up if you have successfully reached Mazda by calling +45 43 252 100 phone number 0 0 users reported that they have successfully reached Mazda by calling +45 43 252 100 phone number Click down if you have unsuccessfully reached Mazda by calling +45 43 252 100 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +45 43 252 100 phone number

Denmark

+358 207 970 4300

Click up if you have successfully reached Mazda by calling +358 207 970 4300 phone number 0 0 users reported that they have successfully reached Mazda by calling +358 207 970 4300 phone number Click down if you have unsuccessfully reached Mazda by calling +358 207 970 4300 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +358 207 970 4300 phone number

Finland

+33 161 016 565

Click up if you have successfully reached Mazda by calling +33 161 016 565 phone number 0 0 users reported that they have successfully reached Mazda by calling +33 161 016 565 phone number Click down if you have unsuccessfully reached Mazda by calling +33 161 016 565 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +33 161 016 565 phone number

France

+49 21 739 430

Click up if you have successfully reached Mazda by calling +49 21 739 430 phone number 0 0 users reported that they have successfully reached Mazda by calling +49 21 739 430 phone number Click down if you have unsuccessfully reached Mazda by calling +49 21 739 430 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +49 21 739 430 phone number

Germany

+39 660 2971

Click up if you have successfully reached Mazda by calling +39 660 2971 phone number 0 0 users reported that they have successfully reached Mazda by calling +39 660 2971 phone number Click down if you have unsuccessfully reached Mazda by calling +39 660 2971 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +39 660 2971 phone number

Italy

+31 182 685 000

Click up if you have successfully reached Mazda by calling +31 182 685 000 phone number 0 0 users reported that they have successfully reached Mazda by calling +31 182 685 000 phone number Click down if you have unsuccessfully reached Mazda by calling +31 182 685 000 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +31 182 685 000 phone number

Netherlands

+47 66 818 770

Click up if you have successfully reached Mazda by calling +47 66 818 770 phone number 0 0 users reported that they have successfully reached Mazda by calling +47 66 818 770 phone number Click down if you have unsuccessfully reached Mazda by calling +47 66 818 770 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +47 66 818 770 phone number

Norway

+48 223 181 973

Click up if you have successfully reached Mazda by calling +48 223 181 973 phone number 0 0 users reported that they have successfully reached Mazda by calling +48 223 181 973 phone number Click down if you have unsuccessfully reached Mazda by calling +48 223 181 973 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +48 223 181 973 phone number

Poland

+351 213 512 770

Click up if you have successfully reached Mazda by calling +351 213 512 770 phone number 0 0 users reported that they have successfully reached Mazda by calling +351 213 512 770 phone number Click down if you have unsuccessfully reached Mazda by calling +351 213 512 770 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +351 213 512 770 phone number

Portugal

+7 495 589 2480

Click up if you have successfully reached Mazda by calling +7 495 589 2480 phone number 0 0 users reported that they have successfully reached Mazda by calling +7 495 589 2480 phone number Click down if you have unsuccessfully reached Mazda by calling +7 495 589 2480 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +7 495 589 2480 phone number

Russia

+34 914 185 480

Click up if you have successfully reached Mazda by calling +34 914 185 480 phone number 0 0 users reported that they have successfully reached Mazda by calling +34 914 185 480 phone number Click down if you have unsuccessfully reached Mazda by calling +34 914 185 480 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +34 914 185 480 phone number

Spain

+46 30 031 800

Click up if you have successfully reached Mazda by calling +46 30 031 800 phone number 0 0 users reported that they have successfully reached Mazda by calling +46 30 031 800 phone number Click down if you have unsuccessfully reached Mazda by calling +46 30 031 800 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +46 30 031 800 phone number

Sweden

+41 227 193 300

Click up if you have successfully reached Mazda by calling +41 227 193 300 phone number 0 0 users reported that they have successfully reached Mazda by calling +41 227 193 300 phone number Click down if you have unsuccessfully reached Mazda by calling +41 227 193 300 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +41 227 193 300 phone number

Switzerland

+90 216 430 7000

Click up if you have successfully reached Mazda by calling +90 216 430 7000 phone number 0 0 users reported that they have successfully reached Mazda by calling +90 216 430 7000 phone number Click down if you have unsuccessfully reached Mazda by calling +90 216 430 7000 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +90 216 430 7000 phone number

Turkey

+86 212 893 3000

Click up if you have successfully reached Mazda by calling +86 212 893 3000 phone number 0 0 users reported that they have successfully reached Mazda by calling +86 212 893 3000 phone number Click down if you have unsuccessfully reached Mazda by calling +86 212 893 3000 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +86 212 893 3000 phone number

China

+852 37 684 888

Click up if you have successfully reached Mazda by calling +852 37 684 888 phone number 0 0 users reported that they have successfully reached Mazda by calling +852 37 684 888 phone number Click down if you have unsuccessfully reached Mazda by calling +852 37 684 888 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +852 37 684 888 phone number

Hong Kong

+62 212 553 2800

Click up if you have successfully reached Mazda by calling +62 212 553 2800 phone number 0 0 users reported that they have successfully reached Mazda by calling +62 212 553 2800 phone number Click down if you have unsuccessfully reached Mazda by calling +62 212 553 2800 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +62 212 553 2800 phone number

Indonesia

+60 376 278 888

Click up if you have successfully reached Mazda by calling +60 376 278 888 phone number 2 2 users reported that they have successfully reached Mazda by calling +60 376 278 888 phone number Click down if you have unsuccessfully reached Mazda by calling +60 376 278 888 phone number 2 2 users reported that they have UNsuccessfully reached Mazda by calling +60 376 278 888 phone number

Malaysia

+63 25 518 000

Click up if you have successfully reached Mazda by calling +63 25 518 000 phone number 0 0 users reported that they have successfully reached Mazda by calling +63 25 518 000 phone number Click down if you have unsuccessfully reached Mazda by calling +63 25 518 000 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +63 25 518 000 phone number

Philippines

+65 63 633 003

Click up if you have successfully reached Mazda by calling +65 63 633 003 phone number 0 0 users reported that they have successfully reached Mazda by calling +65 63 633 003 phone number Click down if you have unsuccessfully reached Mazda by calling +65 63 633 003 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +65 63 633 003 phone number

Singapore

+27 127 607 700

Click up if you have successfully reached Mazda by calling +27 127 607 700 phone number 0 0 users reported that they have successfully reached Mazda by calling +27 127 607 700 phone number Click down if you have unsuccessfully reached Mazda by calling +27 127 607 700 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +27 127 607 700 phone number

South Africa

+886 227 996 100

Click up if you have successfully reached Mazda by calling +886 227 996 100 phone number 0 0 users reported that they have successfully reached Mazda by calling +886 227 996 100 phone number Click down if you have unsuccessfully reached Mazda by calling +886 227 996 100 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +886 227 996 100 phone number

Taiwan

+66 20 305 400

Click up if you have successfully reached Mazda by calling +66 20 305 400 phone number 0 0 users reported that they have successfully reached Mazda by calling +66 20 305 400 phone number Click down if you have unsuccessfully reached Mazda by calling +66 20 305 400 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +66 20 305 400 phone number

Thailand

+971 42 994 666

Click up if you have successfully reached Mazda by calling +971 42 994 666 phone number 0 0 users reported that they have successfully reached Mazda by calling +971 42 994 666 phone number Click down if you have unsuccessfully reached Mazda by calling +971 42 994 666 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +971 42 994 666 phone number

UAE

+84 839 977 824

Click up if you have successfully reached Mazda by calling +84 839 977 824 phone number 0 0 users reported that they have successfully reached Mazda by calling +84 839 977 824 phone number Click down if you have unsuccessfully reached Mazda by calling +84 839 977 824 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +84 839 977 824 phone number

Vietnam

+56 25 601 900

Click up if you have successfully reached Mazda by calling +56 25 601 900 phone number 0 0 users reported that they have successfully reached Mazda by calling +56 25 601 900 phone number Click down if you have unsuccessfully reached Mazda by calling +56 25 601 900 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +56 25 601 900 phone number

Chile

+52 555 081 6220

Click up if you have successfully reached Mazda by calling +52 555 081 6220 phone number 0 0 users reported that they have successfully reached Mazda by calling +52 555 081 6220 phone number Click down if you have unsuccessfully reached Mazda by calling +52 555 081 6220 phone number 0 0 users reported that they have UNsuccessfully reached Mazda by calling +52 555 081 6220 phone number

Mexico

More phone numbers

Mazda address

3-1 Shinchi, Fuchu-cho, Aki-gun, Hiroshima, 730-8670, Japan

Mazda social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Sep 20, 2025
View all Mazda contacts