Match.com
reviews and complaints

Decided after more than a year without any introductions to terminate account. Found I couldn't log in. I can't find financial account information so I am worried they may have my account details and at some time in the future bill me for unwanted and unused services. All I have is a login user and password that won't work. Have they been hacked I wonder? I fear no news is bad news!

I made a comment to one or two women about how they were limiting their possibility of finding true love by telling all Trumpsters to "swipe left". It was an innocuous comment, something they might not have thought of, that could help them with their love life. Obviously someone with a very THIN skin was insulted by me, and took it upon themselves to have me thrown off Match. kamala. This is penny-ante stuff that should not be allowed in a society that is supposedly populated with adults!

When trying to sign up for a six month subscription with Match.com I received a fraudulent use alert from my credit card company and have been unable to get a solution from Match.com
I was issued to incident codes neither helped in my issue.

So I had been using the site as a free member occasionally, just kinda looking. On April 21st 2021 I subscribed to a 3 month deal. Welcome to premium it says. Ever since then I have been unable to log in. I have attempted to reset password 5-6 times. Each time I try to log in it simply says there is a problem with my account. I have made several attempts to contact Match.com via emails to resolve the issue or refund me, but have only had automated messages respond with possible solutions. I have tried all possible solutions and am certain the problem is not on my end but on the site. I have been getting very frustrated.

I was a member years ago and just signed up again with my email address and cannot login. I think I was charged already and would like to cancel.

I am trying to reactivate my suspended account. The site will not accept what I thought was my password so I asked for a new password link to be sent.
I have tried several times and not received an email from match with a link, consequently I am unable to access Match at all.

I cannot get signed in on match and I cannot get
A hold of a customer
Rep! Jay Bradshaw
13326 n Murphy rd
Brazil In 47834 e mail [protected]@gmail.com
Phone [protected]
After over a month they fixed last week
And now its not working again and I CAN'T
GET AHOLD OF A CUSTOMER REP! 😑

I paid for a 6 month subscription on 12/29/20. All of my photos were professional and family friendly. All of my conversations were tasteful and appropriate, and on the very often occasion when a man would start an inappropriate topic I would end the conversation or just not reply. On 3/18/21 I was suddenly unable to access my account. I checked my email and saw that match had emailed me saying my account had been closed because I was sharing inappropriate photos that were "outside of what's welcomed by other members". I replied to the email asking for help since I knew there was nothing inappropriate about my profile. I received a short response stating that they could not give me any information about any profile, including my own, and that it would be pointless to contact customer support because they can't help me either. I then googled the number for customer support and the representative said he'd create a ticket to some other group who only responses via email. After 4 days I called back and asked for a supervisor. The supervisor may as well have been a robot because he just repeated the same thing over and over. He said the explanation was provided in the email. I asked him to please tell me which photo was offensive and he refused.
He also advised me that since the membership was an in-app purchase I would need to go through Apple to request a refund. I have absolutely no recourse, and any contacts I had made on the site now obviously think I've disappeared with no explanation. It is incomprehensible how a company with this large of a footprint in the US can operate in this shady manner. It's also incomprehensible how I've reviewed other posts with the exact same complaint going back to at least 2016. How is still being allowed to happen? I've contacted the BBB although I'm unsure what they will be able to do about the situation. More consumers should be warned before signing up for this "service".

I got a 3 month subscription and when I try to verify my account I get no code to enter so I am not able to verify it so it becomes useless and a waist of money.So you can either fix this or give me a refund.I have never had this problem before so if you could rectify this I would appreciate that.

I am trying to sign up with this company, but they have this stupid game we have to play. One is to match these figures. I have tried 10 times & it still will not verify the results. Could they offer a different way to verify if this one does not work?

My Match.com account was terminated without recourse just 1 week after upgrading my service and purchasing a 3 month subscription. The reason given was that I had violated the terms and conditions by being married. I'm legally separated and I'm in the final stages of divorce.
I would like either my account to be reinstated forthwith, or a full and complete refund of all fees that I've paid for immediately.

I purchased an annual subscription in July 2020. I then noticed a $283.86 charge on my credit card from Match.com 1/27/2021. I called customer service and spoke with someone who looked it up and said that yes, there is a problem. He gave me ticket number and put me back on hold, saying that he can't fix it, another department will. It has now been 45 minutes I have been on hold with zero resolution. Before he put me on hold, I asked what the phone number was for the other department and he said there isn't one. So I am on hold hoping an praying that my phone doesn't drop. Wit this lack of concern for my over billing, I am beginning to wonder if this is a scam.

I have now been blocked twice by Match.com. I follow their rules to the letter. I double checked and have found nothing in their terms of service that would render me being blocked. Here it is a Friday evening, I had a date lined up but now cannot get in contact with her.

This is the second time in as many weeks. Last time, they called me back and indicated it was because a few years back I had signed up for a free account. They un-blocked me after a day, and that was during the week.

They should really review why they block real human's accounts.

I've tried several times to logon to my match.com. Nothing happens.

I was liked by a sex offender who lives in my area and who I had had contact with previously in my job. I felt very uneasy about him viewing my pics and profile and him having access to my information and can't understand how match has to approve your pics but can't look up a person on a state and or national PUBLIC sex offender database and deny a man who preys on young children access as a member? Makes no freaking sense.

Please delete my subscription and account please email is nick.[protected]@gmail.com please stop taking my money if I can't log in to stop it.

I cannot log in lol?
If happens again I will shut down my account for sure
[protected]

I registered for a three-month services. I was able to log-in once and found that a $60 membership fee only allowed me to see persons that viewed my profile. I was subsequently locked out of the account until I provided a phone number. I submitted a number that was rejected and still locked out of the account.

I have been given the run around since Nov 1st I purchased a half price special
On October 30 for $30.90 for my membership for [protected]@gmail.com
The special price was sent to a email g.[protected]@hotmail.com which I do not use for dating. I have send numerous emails through resolver and eventually they replied saying I had to contact GB. The sent me an email but it does not connect.
Are you able to fix this or refund my money as there is nowhere to contact you in Australia. I am totally fed up
Gayle