Massage Envy’s earns a 1.8-star rating from 2 reviews and 560 complaints, showing that the majority of clients are dissatisfied with massage and wellness services.
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monthly membership
I went to Massage Envy in Greenwood, Indiana last month. I filled out a cancellation form. I am a college student with very little money. Another transaction $65.00 came out of my checking account today. This has caused my account to be negative. I respectfully ask you to cancel my membership immediately and request a refund of $65.00 to my bank account. Lydia Timm 7516 Kilbarron Circle Indianapolis, IN 46217
Read full review of Massage Envymassage membership
I am writing to share a negative experience with both your customer service and your process overall. I was recently a patron at your location in Naperville (South) located at: 2720 Showplace DriveSuite 100Naperville, IL 60564. I tried to deal with the manager at that location "Sarah" and she was both trite/condescending and rude trying to get an understanding of why my card continued to be charged despite us attempting to put my girlfriend's membership on hold.
We were charged for $400 of massages we were unable to use prior to the cut-off date that was buried in your contract paperwork.
Facts:
-Your front desk people at this location never informed me that there was no way to pause the account and still use charged massages when I signed up
-The fact you have to use all of the massages already charged for before a certain time was also not communicated to me when signing up
-I was never told that I had to go through a formal process to pause the account so my card continued to be charged while she was not going for the service
-Your in location sign up process is not transparent and your managers are rude.
Now I have to waste more of my time going through requesting a credit through my credit card company and if that is not honored I will take legal steps while also sharing my experience online on all the review sites possible.
If you want to reach out to me do so through corporate with high tier support; I have no interest in dealing with anyone at this location moving forward.
A very dissatisfied customer,
Sean Foote
90 min deep tissue / introductory massage
Richmond Willow Lawn 0610 1601 Willow Lawn Dr Ste 304E Richmond, VA 23230 This Store. This man Jason Seibel (Owner) This Therapist (Keron) Im the least upset at this man. On 11/11/19 I booked a 90 min deep tissue massage with Keron. I went in to the massage. I drove from Staunton VA, about 45 min away for this. This was the 1st day off of a tour I wa...
Read full review of Massage Envymanager
My husband and I have been going to the same massage envy for about 7 months now. We get a couples massage each time and due to circumstances we have to take our children age 12 and 6. They have never been a bother to anyone and wait in the waiting groom. Last night we went in and got our massages and as soon as we went back the manager went out and started...
Read full review of Massage Envycharged my credit card and told me they hadn't!!
Went to Mission Valley-San Diego to buy a gift certicater this morning. I was never treated so badly in an establishment. I had to wait over 10 minutes to complete a transaction. First they would not take a $100 bill and I did not have smaller bills, then they took at least 5 minutes to get my credit card approved and I signed no receipt. When I asked for a...
Read full review of Massage Envymy check
I been working there for two day and I was suppose to get payed the being of November todays date is dec 13. This is not cool I have bills that I have to pay. I know that envy massage doesn't care about there employees but this. Is not cool. Working there I found out that co workers there is smoke in drink while they work and that they take naps while one works and one doesn't.
Read full review of Massage Envycustomer service from manager
I was a member for 5 years, bought a membership for my son, daughter and daughter in law. When I called because I had an issue with my daughter in law's membership the girl at the counter (Alexis) told me the manager Denise would call me back, she never did. i called back and I was told that Lydia Perez the regional manager would call me back. Denise did...
Read full review of Massage EnvyOvercharged for the past 3 years. I have been a member since 2014.
My name is Patricia Marone. I am currently a member of Massage Envy since 2014. I was paying a $74.99 fee every month for services in New Jersey. In September of 2016 I moved to Florida. I have proof of residency starting January 9, 2017. Since that date I was unaware that the fee in Florida is $60.00 per month. I informed both places; Freehold, New Jersey...
Read full review of Massage Envyover 5 bounced checks and I did not receive my sign on bonus money.
I started working at this location in late January and ever since than I have had tons of paychecks from [edited] that would not go through do to ‘insufficient funds' and than on top of them not going through I am getting charged a fee. I have the Bank statements of all of these bounced checks. I was also told I would get a $1, 000 sign on bonus when I...
management
The management at this Franchise is VERY unprofessional. Both Kayla Semsem and Kayla Nottebrock along with the owner of this franchise. They have fired employees for no reason. Kayla Semsem she was let go of an employee for the reason she stated: "she was starting unnecessary drama at the clinic and other employees quit because of her." However, that wa...
Read full review of Massage Envymanager/owner
Why would the Owner fired the employee if he or she reported the Manager stealing the tips from the employees out of the register with their names on the envelopes from their clients and not take any action about the Manager and it still goes on today? Should the employee reported to the police? This Manager should be charged. The employees are afraid to tell the Owner what's goes on at the workplace and not be treated with respect and appreciate all the hard work they put in.
warning: message envy injured me for life.
I was permanently injured by a stretch message here. They made me an old man overnight.
They then purposefully concealed the name of the massuese and had my review deleted on Yelp. Yes, they're that evil.
Message Envy has been sued over 400 times (Just Google Message Envy Lawsuits) - this is a very big warning. Had I known this, I would never have darken these doors. I've had MRI's and now neurologists over the accident that happened here.
DON'T GO TO MESSAGE ENVY. YOU'VE BEEN WARNED.
Message Envy Pasadena is truly evil as they delete reviews on Yelp. They will be sued.
former employee
I was fired for something that was beyond my control. This company relies on the software too much. It may be partly my fault too. I was assigned a client who was pregnant. When I read the iPad regarding the health intake form, I don't recall stating she was pregnant. Nor did the client tell me she was pregnant. I might have mistakenly read over it. Sometimes the internet connection is so slow, that it will not show the health history for the client. There's been a couple times I couldn't use the iPad because the internet was down or very slow. I believed I was fired for an unfair reason. Not to mention it took management a week to figure out that I've massaged the client who happened to be pregnant at the time. This event happened at the Sparks location in Nevada. I don't think I want to work for Massage envy if they did offer me the job back. They are too reliant on their software that doesn't always work, and if a client has health problems the software should flag it and state we cannot work on that client.
customer service
I had a 90 min massage scheduled at the specific location where I just moved too. I got a reminder call for the city it was in. And needless to say there were two locations in the same city. And we aren't talking a very large city. So I showed up at my appointment time and they figure out I'm at the wrong spot. So they tell me it's 7 mins down the road when I put in in my gps in front of her and it says 15 mins. Then she says let me see what I can do to try and see if we can just do it at that location. She figures out she has no one to do it and then say u have to go there because she won't make any money unless you go there. So then why did you tie up more of my time even checking in the first place? Then I arrive at the new location for what I'm told I'll still be charged 90 mins even though now it will only be a 60 min massage. And guess what I was "finished at 50 mins" which was actually 40 with how long I was left in the room in the beginning and end. I mean so I just paid for a 90 min massage for 40 mins of an actual massage? And I'm in the membership. So now I refuse to go back to either of these locations for the future. I'll drive farther away to not have two places that were literally so rude. I just moved to this city and booked the appointment online. So when I saw the city I assumed it was the right location.
membership I never signed up for
I went to Massage Envy looking for a three massage package, I had been a member before and it didn't work for me. I discussed it with the staff and they got me to complete a form but I paid up front and where it mentioned deduct card details I entered not applicable, as agreed with the front staff. Some months later I noticed that they were debiting my...
Read full review of Massage Envycustomer service - front desk unprofessionalism
On 9/7/19 I made it just in time for my 10am massage w/ Jessica. Brianna stopped me on my way in & said I had to sign something first. I recalled her requesting that I arrive early that day to "review some information" b/c the company had a "system update." She gave me no further details by phone, so I figured it was a quick check in for my basic info...
Read full review of Massage Envymonthly membership
Massage envy owes me 4 visits that was remaining on my monthly membership. I was unable to go to my appts due to infection in my tooth. I couldn't put my face in the cradle to get massages and I couldn't get facials either due to the infection and swelling on my face. I have documentation from the oral surgeon that I sent to massage envy and I'm still waiting for a response that's been a year now.
Read full review of Massage Envymembership
I never received a call back from Massage Envy when it came to my membership. The Massage Envy I was a member of abruptly closed without notice. I had visits left and used some at another location. I had about 6 visits left when all of a sudden I couldn't use them. I called to find out what could be done but never got a response. So disappointed. Even thought of renewing my membership but with this poor customer service, I think not!
membership
I have been waiting on a follow up call from your office regarding my accrued appointments that I wish to take advantage of. I would like for the following information to be considered regarding this matter. 1. I have received 2 voice mail messages from your office that I have 10 unused sessions that must be used within 60 days of my cancellation. I have...
Read full review of Massage Envydebit card - fraud
The massage Envy billed my debit card for another customer's delinquent membership in the amount of $130.00 on Friday August 23, 2019. I spoke to an employee that works at that location and she informed me that my debit card was on file as being used to pay for this customers message service two years ago. However, my debit was not on file to pay thi...
Read full review of Massage EnvyAbout Massage Envy
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Massage Envy Contacts
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Massage Envy phone numbers+1 (480) 366-4159+1 (480) 366-4159Click up if you have successfully reached Massage Envy by calling +1 (480) 366-4159 phone number 0 0 users reported that they have successfully reached Massage Envy by calling +1 (480) 366-4159 phone number Click down if you have unsuccessfully reached Massage Envy by calling +1 (480) 366-4159 phone number 0 0 users reported that they have UNsuccessfully reached Massage Envy by calling +1 (480) 366-4159 phone numberIT Help Desk Support+1 (480) 366-4100+1 (480) 366-4100Click up if you have successfully reached Massage Envy by calling +1 (480) 366-4100 phone number 0 0 users reported that they have successfully reached Massage Envy by calling +1 (480) 366-4100 phone number Click down if you have unsuccessfully reached Massage Envy by calling +1 (480) 366-4100 phone number 0 0 users reported that they have UNsuccessfully reached Massage Envy by calling +1 (480) 366-4100 phone number
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Massage Envy emailsguestrelations@massageenvy.com100%Confidence score: 100%Supportvgabrielson@massageenvy.com100%Confidence score: 100%Support
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Massage Envy address14350 North 87th Street, Suite 200, Scottsdale, New Hampshire, AZ85260, United States
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Massage Envy social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Massage Envy contacts
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