Massage Envy

Massage envy owes me 4 visits that was remaining on my monthly membership.
I was unable to go to my appts due to infection in my tooth. I couldn't put my face in the cradle to get massages and I couldn't get facials either due to the infection and swelling on my face. I have documentation from the oral surgeon that I sent to massage envy and I'm still waiting for a response that's been a year now.