Massage Envy review: very misleading and unsatisfied

I have a few complaints about this company. First, I had the first available appointment one morning. No one showed up for an hour to let me and the massage therapist into the location. Then a few months later I was out of work and on disability. I tried putting the account on hold or cancelling it during this time period that I was bed ridden. They stated they could NOT assist me unless I came into the store (which I was unable to as I could not leave the bed). Therefore, the funds continued coming out of my account (during the time I was not getting paid). The funds were not available so they kept trying to take the funds out costing me the monthly fee and four overdraft fees and three insufficient fund fees. Finally, I transfered a massage to my daughter's teacher as a gift (this cost me my monthly fee of $49.00 plus a $10 transfer fee). This was a total expense of $59.00. They stated since I cancelled my membership two months after transferring the massage it was deemed expired and would not honor this transaction that was paid for. They stated they could honor it only is I reinstated my membership. I think this company is unfair and fraudulent . I would highly discourage anyone from using this company.