Massage EnvyUnauthorized credit card charges

R Nov 15, 2018
This review was posted by
a verified customer
Verified customer

on 5/29/18 I submitted a cancellation form at the Message Envy at 199 Boston Road Billerica MA, since then they have continued to charge my credit card I have called in the past and they did refund me one payment since then they have been charging my card again. I have called to speak to the manager at least 4 times the last time being this morning 11/15/18 and 3 weeks before that and each time they tell me the manager is not available so I leave my cell number and the reason for the call . I have yet to get a phone call back or see a credit on my charge card. If this matter is not resolved immediately my next step is to file a complaint with the Attorney Generals office of Massachusetts. My member ID is [protected] and I have a copy of the cancellation form

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