Cleanse &
reviews and complaints

I gotta say, I'm pretty disappointed with Cleanse & Co. I was really excited to try out their products, but unfortunately, my experience with them was less than stellar.

First of all, my order was super late. I was patient and understanding, but after a while, I started to get worried. I sent multiple emails to their customer service team, but never got a response. I even asked for a refund, but still nothing.

I decided to reach out to the owner on Instagram, and at first, she seemed helpful. She said she would check on my order and get back to me. But then, out of nowhere, she blocked me! I couldn't believe it. I tried to leave a review on their website, but there wasn't even an option to do so.

Long story short, I never received my product and was completely ignored by Cleanse & Co. It's really frustrating to have spent my hard-earned money on something that never even arrived. I ended up having to dispute the charge with my credit card company.

Honestly, I wouldn't recommend this company to anyone. Their lack of communication and poor customer service is unacceptable. It's a shame, because I know there are plenty of businesses out there that prioritize ethics and morality. Unfortunately, Cleanse & Co. is not one of them.

I've been a customer of Cleanse & Co. for a while now, and I have to say, my experience has been a bit of a mixed bag. The first time I ordered from them, my package arrived in a timely fashion and I was really happy with my purchase. So, naturally, I decided to order from them again. Unfortunately, my second experience wasn't so great. After waiting for 6 weeks and not hearing anything, I reached out to them and was eventually given a full refund.

Despite this setback, I decided to give them another chance. After all, everyone makes mistakes, right? My third order arrived after 3 weeks, which was a bit slower than I would have liked, but I figured they must have gotten their act together. However, my fourth and final order was a complete disaster. I placed my order in October, but after 4 weeks, I still hadn't received a shipping notification or any communication about my order. After emailing them multiple times and receiving very little communication in return, I was finally told that my package was lost.

To say I was disappointed would be an understatement. While I really like the products that Cleanse & Co. offers, their business practices leave a lot to be desired. They're incredibly slow to ship items, their communication is poor, and they seem to have a lot of issues with lost packages. I didn't receive any compensation for my lost packages, and the apologies I did receive were few and far between.

Overall, I would recommend avoiding Cleanse & Co. There are plenty of other candle and crystal companies out there that offer similar products, but with better customer service and more reliable shipping practices.

I recently placed an order with Cleanse & Co. and was informed that it could take anywhere from 1 to 12 days to be shipped off. After waiting for 10 days without any communication, I decided to reach out to them as I had heard some negative things about the company. To my surprise, the "customer service manager" who responded to my inquiry seemed like a robot and informed me that the processing time was actually 5 to 17 days, which was not what was advertised on their website. I was quite disappointed and frustrated with this false information.

When I asked why the processing time was so long and why I had not been notified of this change, the response I received was even more confusing. The manager claimed that my parcel was lost, which contradicted their previous email where they stated that it was still being processed. It was clear to me that this company was more focused on making money than providing good customer service. They charged me $40 for shipping, which is quite expensive, and yet they failed to deliver on their promises.

I have dealt with many bad companies in the past, but Cleanse & Co. is by far the worst. They seem to care more about sending PR packages than they do about their paying customers. I strongly advise against spending your hard-earned money with this company. The Commerce Commission should definitely investigate this business and hold them accountable for their false advertising and poor customer service.

In conclusion, I would not recommend Cleanse & Co. to anyone. Their shipping times are misleading, their customer service is terrible, and their prices are too high. Save yourself the trouble and find a better company to do business with.

Cleanse and Co is an online store that I absolutely adore! I've placed more than 14 orders over the past year (yes, I'm slightly addicted), and I can honestly say that I love every single product that I've received. From crystals, lamps, bath soaks, prints, ceramics, books, angel cards, essential oil blends (I'm obsessed with the cleanse' spray & I am whole' roller) to candles, especially the watermelon scent (which I highly recommend), this store provides a wide range of high-quality, genuine crystals. It's honestly a one-stop shop!

What I love about Cleanse and Co is the little extra touches that you receive in your package - an incense stick and a beautiful quote card. I use them as bookmarks and have some on my fridge! These little touches make me feel like I'm receiving a gift every time I order from them. You can honestly feel the high vibes!

I began my crystal journey one year ago with this store, and I'll be forever grateful to them. When I was 14 years old, I got sick, which left me with a permanent disability. Ever since then, I have struggled with anxiety, depression, poor self-love, and low self-worth. Now, as a nearly 22-year-old, I can honestly say that their crystals and essential oils have changed my life. They comfort me on my low days and have allowed me to reconnect with my spirituality.

I highly recommend Cleanse and Co to everyone! The owner and creative director, Hayley, is spreading so much love and light. She truly cares about her customers and goes above and beyond to make sure that they are happy with their purchases. If you're looking for high-quality crystals, essential oils, and other spiritual products, then Cleanse and Co is the place to go!

This was my first time buying from Cleanse & Co, and I gotta say, I was impressed! Hayley reached out to me because there was a little mix-up with my order, but we quickly sorted it out and my package was sent out to me in no time. With everything going on in the world right now, I was expecting my parcel to take a while to arrive, but to my surprise, it came pretty quickly! I know a lot of people have been getting antsy about their packages, but come on guys, have a little patience! Once it's out of the seller's hands, it's up to the mail system to do its thing. It's not rocket science!

Anyway, back to Cleanse & Co. The team was so sweet and even included a little gift in my package as a thank you for my patience. It honestly made my day and I couldn't be happier with the service I received. I even emailed Hayley to thank her personally because I was just so grateful. And now, here I am leaving a review because I want everyone to know how amazing this company is.

I saw some other reviews saying that the items they received looked nothing like what was shown online, but that was definitely not the case for me. I ordered a huge kunzite chunk and it was even bigger and more beautiful in person! I was blown away.

I know it's impossible to please everyone, but I just want to say a huge thank you to the Cleanse & Co team for all their hard work and dedication. I can't wait to buy more crystals from them in the future!

I recently had an experience with Cleanse & Co. and I have to say, it was not a good one. I placed my order and waited patiently for it to arrive, but after a month had passed and my order still had not been dispatched, I started to get frustrated. I reached out to the company to inquire about the delay and was met with a less than satisfactory response. Apparently, this is just how they operate and if you don't like it, tough luck.

What really bothered me, though, was the way they treated me when I expressed my dissatisfaction. Instead of trying to make things right or even just apologizing for the delay, they blocked me. Who does that? It's incredibly unprofessional and just plain rude.

To make matters worse, Cleanse & Co. claims to be a kind and spiritual business, but their actions say otherwise. Sharing customer feedback to their Instagram stories and asking their followers to "send love" to people who complain is not only narcissistic, it's also a form of bullying. And don't even get me started on their claim of selling "ethically sourced crystals." There's no such thing and it's misleading to consumers.

Overall, I was extremely disappointed with my experience with Cleanse & Co. and I won't be ordering from them again. A month to dispatch an item is unheard of and it's just not acceptable. If they have an issue, they should be transparent with their customers and not dismiss them or block them when they dare to question the delay. It's just not good business practice.

Oh my goodness, let me tell you about Cleanse & Co.! If you're in the market for crystals, candles, or bath soaks, you absolutely have to check them out. I've been a loyal customer for over a year now and I couldn't be happier with their products. You can really feel the love and care that goes into every single item they sell.

I started off buying crystals to help me on my journey of self-love, self-care, and self-worth. And let me tell you, these products have made my heart and home so full! Even my partner, who's 32 and not really into this kind of thing, has noticed the benefits of these crystals. Everyone who comes over compliments me on how light and zen my home feels.

The quality of all their products, especially the crystals, is second to none. I've shopped around before, as have many of my friends, but we always come back to Cleanse & Co. You just can't compare. And the prices are so reasonable for the quality you get. I've bought more expensive crystals before, as well as cheaper ones, but nothing compares to what Cleanse & Co. offers.

I could go on and on about how great this company is. I'm so excited to keep buying from them for years to come so I can keep filling my home with love, light, and positivity for my family. If you're thinking about buying from them, don't hesitate! You won't regret it, I promise.

I've been a customer of Cleanse & Co. for a while now, and I have to say, I'm pretty disappointed with their service. It's crazy to me that it takes them up to three whole weeks just to ship out an order. I mean, come on, guys! According to an article I read, this company makes a whopping $700,000 per month from selling crystals alone, and yet they can't seem to invest in some decent packing and shipping practices to get their products to their customers in a timely manner.

And don't even get me started on their customer service. It's slow as molasses, and sometimes they don't even respond to ongoing conversations for days on end, leaving you to follow up with them repeatedly. It's frustrating, to say the least.

Now, let's talk about their products. Specifically, their crystals. They're way overpriced, and honestly, not even that great. I ordered one of their mystery boxes, which they claim has over $250 worth of value in it, and what did I get? A bunch of small, murky crystals that were honestly pretty subpar. I even threw some of them away, they were that bad.

And don't even get me started on their marketing tactics. They claim that their crystals are "intuitively picked" for you, but really, they're just trying to sell you an average product for more money. It's total bull$#*!.

Honestly, I'm just really disappointed in this company. They try to come off as all spiritual and loving on social media, but really, they care more about profits than their customers. The mystery boxes are just an excuse to get rid of their worst crystals and stuff it with lots of cheap things like incense and "free gifts" (which are usually just a tiny crystal chip).

If you're thinking about buying from Cleanse & Co., my advice would be to steer clear of their crystals and only buy their candles and sprays when they're having a 30% off sale. Trust me, I've learned my lesson the hard way.

I recently made a purchase from Cleanse & Co, hoping to receive some high-quality candles and other goodies. Unfortunately, my experience with this business was nothing short of a nightmare. I ordered two packages, one for $120 and the other for $64, but only received one of them. Despite paying for express shipping, my $120 order never arrived, and I was unable to get in touch with the company through email, their web form, or Instagram DMs.

After several attempts to contact them, I finally resorted to tagging Cleanse & Co in comments on social media, which drew attention to my situation. However, instead of resolving the issue, the owner of the company, Hayley, accused me of slandering her business and told me to be more compassionate. It took three weeks for her to respond to my messages, and when she finally did, she claimed that my name was not in the system before refunding me. I have yet to receive the refund, and I am now concerned that this business may not even be operating within Australia as they claim.

In addition to the poor customer service, the candles I did receive were of poor quality. The wax pouring was uneven, and there were marks down the side of the candles. The lid on one of the candles was punctured from the inside, and there was no branding or labeling on the candles.

To make matters worse, Cleanse & Co does not display their ABN or contact information on their website, making it extremely difficult to get in touch with them. They also do not use merchants such as PayPal, which makes it difficult to dispute a payment if something goes wrong. Additionally, they have disabled Facebook reviews and are not on Google My Business, so people cannot leave reviews directly.

Overall, I would not recommend Cleanse & Co to anyone. The poor quality of their products and the lack of customer service make it clear that this is not a business that values its customers. I have reported them to the ACCC and urge others to reconsider buying their products.

I gotta say, I'm not usually one to leave a review online, but I just had to speak up about my experience with Cleanse & Co. Let me tell you, it was an absolute nightmare.

So, I ordered three candles from them as gifts for my family and friends. I was super excited to receive them, but after waiting for 8 days, I still hadn't received any notification that my order had been shipped. I thought it was weird since we're both in Melbourne. So, I sent them an email asking about my order, but I didn't get a reply. I even sent them a direct message on Instagram, but still no reply. It had been 15 days and my order still hadn't been shipped, and I was getting really frustrated. I sent them a final email on the 16th day, and finally, the owner of the company contacted me.

But let me tell you, she was not nice. She was rude and arrogant, and she called me impatient. I was just trying to find out where my order was! She told me that my entire order had been refunded and to never purchase from her business again. And then, she blocked me from all social media. I didn't even get an apology or an explanation. It was ridiculous.

Honestly, this company is a nightmare to deal with. Their customer service is terrible, and they should be ashamed of themselves for taking people's money and not delivering what they promised. They talk about love and good energy, but all they gave me was stress and anxiety.

And then, I received an email from them offering $10 off my entire order if I left a good review on Google Reviews, ProductReview, and Site Jabber. That's just bribery! It's a dirty way to run a business, and it shows that all the 5-star reviews on those sites are probably fake. If you want to know the truth about Cleanse & Co, just read the 1-star reviews. They're a true reflection of what this company is really like.

In my opinion, all those bribery reviews should be taken down. They're misleading and unfair to anyone who's thinking of purchasing from Cleanse & Co. Don't be fooled by their fake reviews.

So, I ordered some stuff from Cleanse & Co. and it was alright, I guess. But, dang, it took forever for my package to get to my crib. Like, I was starting to think it got lost or something. And, let me tell you, trying to find what I wanted on their website was a bit of a struggle. Like, I had to click through a bunch of pages to get to what I was looking for. So, if they could fix that, it would be pretty sweet.

I gotta say, I'm pretty disappointed with Cleanse & Co. I've been trying to get in touch with them through DM's, emails, and even Facebook, but I never get a response. They keep promising to follow up on my requests, but it seems like they're too busy posting new stories on Instagram to actually take care of their customers. It's frustrating to say the least. I mean, I understand that they're probably busy, but come on, a little communication would go a long way. It's a shame because I was really excited to try out their products, but now I'm not so sure. Hopefully they can get their act together and start prioritizing their customers.

Yo, so I gotta say, I was pretty stoked when I found Cleanse & Co. online. I was all about the crystal game and these guys seemed like they knew what was up. I hit up Hayley to get a new crystal after mine broke (ugh, so annoying) and she was super chill about it. I was feeling good about the whole thing.

But then...nothing. I sent a few emails and didn't get any response. Like, what the heck? I dropped some serious cash on this business and now they're ghosting me? Not cool, man.

I gotta say, I'm pretty disappointed. I was really excited about Cleanse & Co. and now I'm not sure I can trust them. It's a bummer, because I was really into the whole crystal thing and I thought these guys were legit. But if they're not gonna respond to my messages, what's the point?

Overall, I wouldn't recommend Cleanse & Co. based on my experience. Maybe they're great for some people, but they didn't come through for me.

Cleanse & Co. is a company that seems to be struggling with their operations. It's clear that they don't have enough staff to handle the demand, and their management is lacking. It's a bit of a gamble whether or not you'll actually receive your order, and even if you do, there's a chance that it won't be what you actually purchased.

I've been waiting for my order for over two weeks now, and it's still unfulfilled. This isn't the first time I've had issues with Cleanse & Co., but for some reason, I decided to give them another chance. I'm not holding my breath that I'll actually receive the correct items, if I receive anything at all.

It's frustrating to deal with a company that can't seem to get their act together. I understand that mistakes happen, but this seems to be a recurring issue with Cleanse & Co. Hopefully they can figure out a way to improve their operations and provide better service to their customers.

I recently made a purchase from Cleanse & Co. and I have to say, I was quite disappointed with the shipping time. If you're not in a rush and don't mind waiting at a turtle's pace, then this might be the place for you. However, if you're like me and want your order to arrive in a timely manner, then you might want to look elsewhere.

It's been a whopping 5 weeks since I placed my order and I still haven't received it. I understand that things can get delayed, but this is just ridiculous. I feel like they were quick to take my money, but have failed to follow through with their end of the deal.

I'm not sure if this is a common issue with Cleanse & Co., but I won't be ordering from them again. It's just not worth the hassle and frustration. Hopefully they can get their act together and improve their shipping times in the future.

I placed an order with Cleanse & Co. on May 27th, 2022 and I'm still waiting for my order to arrive. I didn't receive any updates on my order or shipping until I reached out to them myself, which was three weeks after my purchase. Unfortunately, this seems to be a common issue as I've seen other unhappy customers mention the same thing. When I finally did get in touch with them, they told me that they had put my order at the front of the queue and would dispatch it soon. However, I'm still waiting and it's been quite frustrating.

If you're considering ordering from Cleanse & Co., I would suggest looking elsewhere to avoid disappointment and dissatisfaction. It's a shame because I was really excited to try their products, but the lack of communication and delay in shipping has left a bad taste in my mouth. Hopefully, they can improve their customer service and shipping times in the future.

I recently had an experience with Cleanse & Co. and I must say, it was not a pleasant one. I ordered some products from their website and was promised a speedy delivery. However, it took them twice as long to send my order than what was stated on their website. I was quite disappointed with this delay.

To make matters worse, the courier company they used, Sendle, seemed to be as dodgy as them. I had to wait for weeks to receive my order and when it finally arrived, it was in a terrible condition. The products were damaged and some of them were missing.

I tried to contact Cleanse & Co. multiple times through email, but I only received one response after not receiving my order for two months. It was quite frustrating to deal with their customer service. They were unresponsive and unhelpful.

In the end, I had no choice but to do a credit card reversal as I couldn't get a response or my order. It was a hassle and a waste of my time. I would not recommend this company to anyone. They have poor customer service and unreliable delivery. Stay away from them if you can.

I recently made a purchase from Cleanse & Co. and unfortunately, my experience was not a positive one. I ordered a gift from their website and was disappointed to find out that it took a whopping twelve days to be shipped out. This means that it will not arrive in time for Christmas, which is a huge letdown.

I decided to reach out to the company via email to inquire about the delay, but received no response. I then sent another email requesting to cancel my order due to the poor service, but still received no response. Frustrated with the lack of communication, I turned to PayPal to request a cancellation.

To my surprise, the next day I received a message stating that my order had been posted. However, at this point, I had already purchased a replacement gift due to the delay and poor service. This means that I have now paid for two gifts, which is not only frustrating but also a waste of money.

As an Australian company, I was shocked by the poor service I received from Cleanse & Co. I always try to support local businesses, but this experience has left a bad taste in my mouth. I hope that the company can improve their communication and shipping times in the future to avoid disappointing their customers.

I gotta say, I'm not too impressed with Cleanse & Co. I ordered something from them more than a month ago and it still hasn't shown up. I reached out to both Cleanse & Co and the shipping company they use, Sendle, but they keep saying they can't deliver it. I mean, come on, I gave them the right address and everything! I even asked for a refund when it first got lost, but they haven't given me any options for that yet. And to top it all off, the thing I ordered was supposed to be a birthday present for someone a few weeks ago. Not cool, Cleanse & Co, not cool.

This company, Cleanse & Co., is not to be trusted. I have serious doubts about the authenticity of their products, as the photos on their website appear to be heavily edited (check out the pics I've attached). I've tried reaching out to them through email and Instagram, but they seem to be ignoring my messages. It took a lot of effort to finally get a response from them, and I was disappointed with the unprofessional and rude tone of their replies.

When I asked about the advertised photo, the seller claimed that she holds the items in a certain way to make them look bigger. However, when I tried to replicate this myself, I was unable to do so. It's clear to me that the photos are either heavily edited or completely fake. Even if they are real, the seller is clearly trying to make the items look bigger than they actually are.

I've read other negative reviews about this company, and it seems that many others have had similar experiences. It's concerning that there is no option to leave reviews on their website or Facebook page, which makes me wonder if they are trying to hide something.

Overall, I would not recommend Cleanse & Co. to anyone. Their false advertising and terrible customer service are major red flags, and I would advise anyone looking for high-quality products to look elsewhere.