my husband bought a halloween candle and a set of body lotion and soap from marshalls. When I went back to the store 2 days after the purchase to exchange the named products, I was told by the cashier that she can't take them back because these items aren't their merchandise! She was a blonde mean girl, I think her name was Liz... She's always very rude with customers and made me wait for a long period to tell me that she can't take the items back despite the presence of the receipt and the stickers on the untouched items!
This isn't the first time I had to deal with customer service issues at Marshalls!
More Marshalls reviews & complaints
Marshalls - Unfair employee hours
23
The complaint has been investigated
and resolved to the customer’s satisfaction.
Marshalls - Refusal to honor posted return policy without cause
4
The complaint has been investigated
and resolved to the customer’s satisfaction.
Marshalls - Customer humiliation
4
The complaint has been investigated
and resolved to the customer’s satisfaction.
Marshalls - bathing suit bottoms
The complaint has been investigated
and resolved to the customer’s satisfaction.
Marshalls - Hostile, downright rude behavior
6
The complaint has been investigated
and resolved to the customer’s satisfaction.
Marshalls - very unprofessional
The complaint has been investigated
and resolved to the customer’s satisfaction.
View all Marshalls reviews and complaints
2 comments
awwww she was mean to you...boo hoo. no doubt the lotion was opened and the candle had been lit. and you expect the store to eat the loss.
loser
Stop switching the tickets to other merchandise any maybe they will be nicer to you. SCAMMER!