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Marshalls

Marshalls review: Charged twice for one item at Marshalls

S
Author of the review
12:22 am UTC
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

H,
My Bill number [protected], date 07/24/2021 time 15:20:20
I purchased 10 items but I got billed for 11 items and got over charged by $6.99.
One item with same code is present on my bill and I got only one item for that code.
This is very disheartening experience I had in Marshalls today.
Can you please tell me the process to get refund or store credits.

Store location:
Marshalls of Stevens creek, 5160 Stevens creek BLVD San Jose CA 95129 US, [protected]
Survey number: [protected]
Counter number:4

Regards,
Shruti

Desired outcome: I want refund or at least store credits for $6.99

Resolved

HI,
I believe on the other hand side human mistakes can happen, It was my duty to check the receipt before leaving the store!

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