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CB Department Stores Marshalls Complaints #82-101
Marshalls

Marshalls review: Charged twice for one item at Marshalls

S
Author of the review
12:22 am UTC
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

H,
My Bill number [protected], date 07/24/2021 time 15:20:20
I purchased 10 items but I got billed for 11 items and got over charged by $6.99.
One item with same code is present on my bill and I got only one item for that code.
This is very disheartening experience I had in Marshalls today.
Can you please tell me the process to get refund or store credits.

Store location:
Marshalls of Stevens creek, 5160 Stevens creek BLVD San Jose CA 95129 US, [protected]
Survey number: [protected]
Counter number:4

Regards,
Shruti

Desired outcome: I want refund or at least store credits for $6.99

Resolved

HI,
I believe on the other hand side human mistakes can happen, It was my duty to check the receipt before leaving the store!

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  1. Marshalls Contacts

  2. Marshalls phone numbers
    +1 (888) 627-7425
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    United States
    +1 (800) 646-9466
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    Canada
    +1 (905) 405-8000
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    Head Office, Canada
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  3. Marshalls emails
  4. Marshalls address
    770 Cochituate Rd, Framingham, Massachusetts, 01701, United States
  5. Marshalls social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 23, 2026
  7. View all Marshalls contacts
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