Marlo Furnitureterrible service

This review was posted by
a verified customer
Verified customer

I ordered a sofa sleeper in September, the first delivery was made and the dust covers were ripped. They attempted a 2nd delivery and they delivered the same exact furniture! They said I would have to call them and request a quality control inspection, which i did. They came out a 3rd time and the same issue! No one even bothered to look at the furniture. They said they could send someone out the replace the covers. I told them absolutely not because I no longer have confidence in their service. They said i would have to go to the store and request a refund. I went to the store and spoke with the store manager. They assured me that they will inspect it before they deliver it a 4th time!..What has happened to customer service in this country? I agreed to allow them to make a 4th attempt...stay tuned...

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.