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CB Furniture Stores Marlo Furniture Complaints #42-61
Marlo Furniture

Marlo Furniture review: terrible service

Z
Author of the review
5:03 pm UTC

I ordered a sofa sleeper in September, the first delivery was made and the dust covers were ripped. They attempted a 2nd delivery and they delivered the same exact furniture! They said I would have to call them and request a quality control inspection, which i did. They came out a 3rd time and the same issue! No one even bothered to look at the furniture. They said they could send someone out the replace the covers. I told them absolutely not because I no longer have confidence in their service. They said i would have to go to the store and request a refund. I went to the store and spoke with the store manager. They assured me that they will inspect it before they deliver it a 4th time!..What has happened to customer service in this country? I agreed to allow them to make a 4th attempt...stay tuned...

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    +1 (301) 782-3800
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    +1 (703) 941-0800
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    Store in Alexandria, VA
    +1 (301) 735-2000
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    Store in Laurel, MD
    +1 (301) 738-9000
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    +1 (540) 785-2635
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    3300 Marlo Lane, Forestville, Maryland, 20747, United States
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    May 31, 2026
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Marlo Furniture Category
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