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CB Online Shopping Marks and Spencer Complaints #2-21
Marks and Spencer

Marks and Spencer review: On-line banking

G
Author of the review
3:21 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wednesday 1st July i received a text informing of possible fraudulent action. My card was frozen. Since then i have telephoned and shunted around to people who were difficult to understand. I was then advised to download the banking app. Which i did and attempted to register. Each time the process froze my phone on confirming password. This crashed my phone. I tried on my IPad, it crashed it. I tried it on me laptop and again it crashed. I rebooted and tried again, guess what, i've attempted too many times and now can't even get to get my card unfrozen.
For a company as reputable as M&S i find it incredible that you can't get a help line that actually helps. I doubt my rant will be addressed but its given me chance to vent. Rubbish and i will be cancelling my bank account and every chance i get will tell people not to bank with M&S.

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  1. Marks and Spencer Contacts

  2. Marks and Spencer phone numbers
    1800 315 803
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    Australia
    800 451 408
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    38%
    Confidence score
    New Zealand
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    71%
    Confidence score
    Customer Service
    +44 333 014 8555
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    100%
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    Sparks Team
    +44 333 014 8111
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    Furniture
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    Food To Order
    +44 333 014 8444
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    Corporate Ordering
    +1 (844) 345-5945
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    United States
    +1 (866) 996-1249
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    Canada
    +43 800 292 215
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    Austria
    +32 800 73161
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    +45 89 870 293
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    Denmark
    +33 800 900 705
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    +49 800 182 0280
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    Netherlands
    +34 900 933 426
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    +41 315 280 296
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    Switzerland
    More phone numbers
  3. Marks and Spencer emails
  4. Marks and Spencer address
    Waterside House, 35 North Wharf Road, London, W21NW, United Kingdom
  5. Marks and Spencer social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 18, 2026
  7. View all Marks and Spencer contacts
Marks and Spencer Category
Marks and Spencer is ranked 763 among 1006 companies in the Online Shopping category
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