Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Online Shopping Marks and Spencer
Marks and Spencer

Marks and Spencer review: Gift card

L
Author of the review
6:02 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My Mother-in-law gave me a 20 pound gift card at Christmas 2018.

Unfortunately the card was stored in a drawer and discovered in the summer of 2025, complete with card 'admin' including the receipt dated 11/12/2018.

On recently attempting to use the gift card at my local branch I was informed by the Branch Manager in Lincoln that it was company policy not to recognise gift cards that were over 4 years old.

I rang customer services 0333 014 855 on the 8 12 2025 and was told the company was not able to recognise cards of 4 years standing and I was informed by the agent that she had spoken with her manager at that moment, who was unable to speak with me, who had confirmed that policy.

I am very disappointed with this situation.

I would like to know the reason for this 4 year arbitrary time limit and why I am not able to make use of the card.

When the card was first purchased it was worth 20 pounds, given inflation the purchase power today will be 20 percent lower.

The delay in use will only afford Marks and Spencer increased profit.

In addition I would like to know what has happened to my 20 pounds which has effectively been absorbed back into the firm.

Will this money be shown in 'profit and loss', does it appear in shareholders accounts as part premium or will it go to charity.?

The fact that no one is able to explain what happens to the money is a little disconcerting.

The policy of drawing a line at 4 years seems without explanation really quite mean, (I am very confident that no one on buying a card is informed at the point of purchase).

Claimed loss: 20 pounds

Desired outcome: opportunity to use the gift card

Confidential Information Hidden: This section contains confidential information visible to verified Marks and Spencer representatives only. If you are affiliated with Marks and Spencer, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Marks and Spencer reviews & complaints

Marks and Spencer - Misleading information 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Marks and Spencer - Food order service - unable to use vouchers 1
Marks and Spencer - See below 13
Marks and Spencer - This is not just bad service. This is m&s bad service 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Marks and Spencer - I will not order off them again! 20
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Marks and Spencer - Unethical staff behaviour
Marks and Spencer - Cancellation of labor card
Marks and Spencer - Hello! I ordered 3 t shirt and a dress. Paid money for all but got only 2 tshirt and 1 dress
Marks and Spencer - Marks and Spencer mini chicken meals
Marks and Spencer - Bread counter at the Matlock Foodhall
View all Marks and Spencer reviews and complaints

  1. Marks and Spencer Contacts

  2. Marks and Spencer phone numbers
    1800 315 803
    Click up if you have successfully reached Marks and Spencer by calling 1800 315 803 phone number 6 6 users reported that they have successfully reached Marks and Spencer by calling 1800 315 803 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling 1800 315 803 phone number 30 30 users reported that they have UNsuccessfully reached Marks and Spencer by calling 1800 315 803 phone number
    Australia
    800 451 408
    Click up if you have successfully reached Marks and Spencer by calling 800 451 408 phone number 11 11 users reported that they have successfully reached Marks and Spencer by calling 800 451 408 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling 800 451 408 phone number 5 5 users reported that they have UNsuccessfully reached Marks and Spencer by calling 800 451 408 phone number
    38%
    Confidence score
    New Zealand
    +44 208 090 9564
    Click up if you have successfully reached Marks and Spencer by calling +44 208 090 9564 phone number 6 6 users reported that they have successfully reached Marks and Spencer by calling +44 208 090 9564 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +44 208 090 9564 phone number 1 1 users reported that they have UNsuccessfully reached Marks and Spencer by calling +44 208 090 9564 phone number
    71%
    Confidence score
    Customer Service
    +44 333 014 8555
    Click up if you have successfully reached Marks and Spencer by calling +44 333 014 8555 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +44 333 014 8555 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +44 333 014 8555 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +44 333 014 8555 phone number
    Store Queries
    +44 333 014 8423
    Click up if you have successfully reached Marks and Spencer by calling +44 333 014 8423 phone number 1 1 users reported that they have successfully reached Marks and Spencer by calling +44 333 014 8423 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +44 333 014 8423 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +44 333 014 8423 phone number
    100%
    Confidence score
    Sparks Team
    +44 333 014 8111
    Click up if you have successfully reached Marks and Spencer by calling +44 333 014 8111 phone number 1 1 users reported that they have successfully reached Marks and Spencer by calling +44 333 014 8111 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +44 333 014 8111 phone number 2 2 users reported that they have UNsuccessfully reached Marks and Spencer by calling +44 333 014 8111 phone number
    Furniture
    +44 333 014 8222
    Click up if you have successfully reached Marks and Spencer by calling +44 333 014 8222 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +44 333 014 8222 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +44 333 014 8222 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +44 333 014 8222 phone number
    Food To Order
    +44 333 014 8444
    Click up if you have successfully reached Marks and Spencer by calling +44 333 014 8444 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +44 333 014 8444 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +44 333 014 8444 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +44 333 014 8444 phone number
    Corporate Ordering
    +1 (844) 345-5945
    Click up if you have successfully reached Marks and Spencer by calling +1 (844) 345-5945 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +1 (844) 345-5945 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +1 (844) 345-5945 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +1 (844) 345-5945 phone number
    United States
    +1 (866) 996-1249
    Click up if you have successfully reached Marks and Spencer by calling +1 (866) 996-1249 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +1 (866) 996-1249 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +1 (866) 996-1249 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +1 (866) 996-1249 phone number
    Canada
    +43 800 292 215
    Click up if you have successfully reached Marks and Spencer by calling +43 800 292 215 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +43 800 292 215 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +43 800 292 215 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +43 800 292 215 phone number
    Austria
    +32 800 73161
    Click up if you have successfully reached Marks and Spencer by calling +32 800 73161 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +32 800 73161 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +32 800 73161 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +32 800 73161 phone number
    Belgium
    +45 89 870 293
    Click up if you have successfully reached Marks and Spencer by calling +45 89 870 293 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +45 89 870 293 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +45 89 870 293 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +45 89 870 293 phone number
    Denmark
    +33 800 900 705
    Click up if you have successfully reached Marks and Spencer by calling +33 800 900 705 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +33 800 900 705 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +33 800 900 705 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +33 800 900 705 phone number
    France
    +49 800 182 0280
    Click up if you have successfully reached Marks and Spencer by calling +49 800 182 0280 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +49 800 182 0280 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +49 800 182 0280 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +49 800 182 0280 phone number
    Germany
    +31 800 022 7628
    Click up if you have successfully reached Marks and Spencer by calling +31 800 022 7628 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +31 800 022 7628 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +31 800 022 7628 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +31 800 022 7628 phone number
    Netherlands
    +34 900 933 426
    Click up if you have successfully reached Marks and Spencer by calling +34 900 933 426 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +34 900 933 426 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +34 900 933 426 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +34 900 933 426 phone number
    Spain
    +46 850 692 192
    Click up if you have successfully reached Marks and Spencer by calling +46 850 692 192 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +46 850 692 192 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +46 850 692 192 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +46 850 692 192 phone number
    Sweden
    +41 315 280 296
    Click up if you have successfully reached Marks and Spencer by calling +41 315 280 296 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +41 315 280 296 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +41 315 280 296 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +41 315 280 296 phone number
    Switzerland
    More phone numbers
  3. Marks and Spencer emails
  4. Marks and Spencer address
    Waterside House, 35 North Wharf Road, London, W21NW, United Kingdom
  5. Marks and Spencer social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 19, 2026
  7. View all Marks and Spencer contacts
Marks and Spencer Category
Marks and Spencer is ranked 876 among 1196 companies in the Online Shopping category
#874 Gettington Gettington #875 Sevenly Sevenly #876 Marks and Spencer Marks and Spencer #877 Ultimate Sack Ultimate Sack #878 Bits And Pieces Bits And Pieces

Most discussed Marks and Spencer complaints

I will not order off them again!
3
(opinions to this review)
 Cafe in Stafford
1
(opinions to this review)
Marks and Spencer Alternatives
Bed Bath & Beyond 422 reviews Wizfair 2 reviews DressLily.com 64 reviews Self Talk Store 4 reviews Topeakmart 4 reviews