Mannington Millsluxury vinyl defective, poor customer service

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Verified customer

We chose Mannington Luxury Vinyl through Floor Fashions because they are a "Mannington preferred dealer". When we visited Floor Fashions (every time) we were never approached to see if we had questions, or wanted to make a purchase. We always had to go locate someone. Very odd way to do business but I guess it works for them. We ordered flooring for two rooms and three closets and placed our order September 29. They came to install the flooring October 22. We moved the furniture out of the rooms / closets into our main living space to make way for the new flooring arrival. Once the installers arrived they got to work removing the carpet and prepping all floors. After the floors were striped and prepped they got to work laying the first room of flooring. They then moved to the second room and discovered the remaining vinyl was slit from end to end (the entire width of the vinyl) and could not be used. The installers contacted Floor Fashions and were told to bring the damaged flooring back, leave our room prepped (yes, furniture out in the main living area) and they would order replacement flooring. What a huge disappointment and inconvenience AND we had family coming in to visit for 2 weeks. There was no rush on our order and we were contacted for the followup install on November 6. Another 2 weeks. Floor Fashions set an arrival time but did not arrive at that time. We waited over an hour past the stated arrival time, called Floor Fashions and told them no one has arrived and we are leaving. Within a few minutes we received a call and a text that the individual installing the vinyl was on their way. It would have been nice for someone to contact us before they grossly missed the arrival time instead of waiting until we contacted them. Once at our home they realized the first installers did not cut and stain all the quarter round so this set of installers went out and picked up stain for the quarter round. The second install of quarter round does not even come close to matching the baseboard. Just another blemish on the install. Side note, when they stain and lay the quarter round they brush the quarter round against your walls and floors. Be sure to clean / remove all stain residue as soon as possible. The entire process from ordering to final install was just a miserable experience. When we see the beautiful flooring all it reminds us of is the "pain and suffering" endured at our expense. We inquired with Floor Fashions about an adjustment from Mannington due to their defective flooring causing us major inconvenience and Floor Fashions told us they would speak to their sales rep. Floor Fashions told us the Mannington sales rep would not adjust due to their defect but Floor Fashions would credit us $100. We called Mannington customer service. What a waste of time. They may be polite but they are useless. They can do nothing for the consumer. For us it appears they just sell products and turn their backs. My advice is buyer beware, the floor may be beautiful but if ANYTHING goes sideways, you are on your own, before, during and after the install. Definitely not worth the tradeoff.

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