Malaysia Airlinesgoing in circle

1
M Dec 06, 2018 Review updated:

I had booked a ticket that wasn't intended to have the names muddled up due to computer glitch. My surname became my wife's on the ticket and her surname became her first name. Upon checked with the Malaysian Airlines, I was told to send the copy of my wife ID to gccc.[protected]@malaysiaairlines in order to rectify.I was then told that there will be cost to that and I had agreed to it. The next few communications only stated that it cannot be done. Customers are fleeced despite genuine computer glitch that muddled up the name on the booked ticked. There is no cooling off period as well. It was a sheer waste of time and money to contact Malaysia Airlines as they are only interested to take your money. There is no customer service.

Responses

  • Br
    Brunoo Dec 07, 2018

    I thought you do not have a surname to begin with.

    0 Votes
  • Complainant20091 Apr 06, 2019

    Yes, the submitter of the public complaint has to demonstarte the relation betwen him or her and the Malaysia Airlines carrier. Such relation can be called "e-ticket" and PNR or booking record in full.

    Following the producing the legal contract (e-ticket or PNR or receipt), the passenger can express his or her claim.

    Nobody has a duty to trust and to reply to indiffinite complaint or to the anonymous complaint.

    sr manger for ICAO / IATA irregulations matters
    Aryan engineers Ltd
    email < aryan (at) vivaldi.net >

    0 Votes

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