Malaysia Airlines — flight cancelled on my whole journey (round trip)
20th/22th July (XBVASY / QBEZRA)
- Flight cancelled (MH73/20th-1435hr)
re-book for us to MH433-1935hr+1hr (delayed 6hrs)
- the poor service I've never received when I asked for support via your HKMH CS staff 's phone conversation, he was inquiry about my identification iso helping me to get on the first available flight.
- Flight cancelled (MH432/22thJuly-1325hr)
MH staff has diverted me to CX/KA flight coz they did not notify their flight cancellation.
Both journey was cancelled/long delayed causing extra expenses/time consuming which changed my loyalty to continue your MH service in the future (Me/my wife/her group are frequent traveler of MH flight).
please get us your response and how would MH to get back my confident to using your service again.
Mr. Fok Kam Man
Mrs. Kho Seow Khin
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