The complaint has been investigated and
resolved to the customer's satisfaction

Resolved Malaysia Airlines — corrupted staff

It not a new practice for Malaysia Airlines staff (Delhi) to charge passengers for excess baggage. Most of the passenger are First time traveler or Less educated of which Malaysia Airlines staff make fool while charging them for excess baggage. They even least bother while manipulating company excess baggage receipts because Malaysia Airlines higher management is so lazy.. that they least bother if a couple of passenger complains for such above practices they came across.

It looks strange for layman to figure out that how such things can happen but for such airline staff its not difficult atoll.
Passenger comes to check-in counter to pay excess baggage charge, though its half minute process to collect the chargeable money and issue an excess baggage ticket containing 5 self carbonized leafs with unique common bar code on all 5 leafs of particular ticket.
1. Audit coupon, 2. Flight coupon 1, 3. Issuing office coupon, 4. Flight coupon 2 (basically for connecting flight, incase of other airline), 5. Passenger coupon.
Now All Malaysia Airlines flight (MH191)operating from Delhi are of Delhi-Kulalumpur sector. Passengers going further from Kulalumpur changes aircraft at Kulalumpur. 99% of Malaysia airlines passengers either travel to Kualalumpur or if onward that also with Malaysia Airlines flight only, so importance 5th. Flight Coupon 2 becomes irrelevant for Malaysia Airlines revenue or accounts depts..
Because there is no other carrier involved in passenger's onward routing, manipulating the accountable revenue generating excess baggage ticket becomes more easier for staff.
Staff brilliantly separates 1st, 2nd, 3rd leafs from last 4th and 5th, doing this it makes staff capable of using a particular excess baggage ticket for charging passenger for excess baggage.

Let me make it more easier to understand.
#If a passenger (first time traveler or illiterate) pay the charge (in cash), collect his boarding pass and other documents and simply walk away without demanding any receipt of payment. ITS EFFORT LESS EASY MONEY IN STAFF'S POCKET (need not to show such transaction in company accounts).
#Passenger paying the charge through their credit card hardly ask for company receipts because they always get a copy credit swipe receipt after signing it. STAFF USE SEPARATED 1, 2, 3 LEAF FOR SUCH TRANSACTION TO SHOW COMPANY THAT STATION IS UPLIFTING EXCESS BAGGAGE AND ALSO CHARGING FOR SAME.
#If Passenger pay charge (in cash) and demand receipt for same. STAFF USE SEPARATED 4, 5 LEAF, FILL UP 4th LEAF (and destroy it later on) WHICH GIVES A CARBONIZED GENUINE 5th LEAF WHICH IS PASSENGER COUPON FOR SUCH PASSENGERS.

All this is performed with support of STATION MANAGER and other HIGHER OFFICIALS.
END OF THE EACH DAY SUCH UNOFFICIALLY EARNED MONEY (which is minimum of Rs.1, 50, 000 to Rs.2, 50, 000 / Per Flight) IS BEING DISTRIBUTED AMONGST ALL.

###CHECK OUT SOME ATTACHED PROOFS OF ABOVE###.

Both the coupon are of 1 particular ticket with common bar code but having:

1.Two different Ticket no. of passenger on the left/top starting from 2322.
2.Different Excess baggage weight charged for.
3.Different Names of Passenger and Onward flight number (above Malaysia airlines logo, remarks coloumn).
4.Total amount charged.
5.Form of payment (1 cash and other credit card).