Malabar Gold & Diamonds reviews & complaints

This is the call from Kakinada recently I ordered diamond earrings but I am not satisfied with the piece i want to return it to our city Kakinada Malabar showroom but they want to confirmation to online service I call from those given numbers all are invalid numbers so once you give them to clarity about the return the earring and give me proper no

I like to complain about the diamond ring purchased from Malabar gold Bahrain hidd branch.
I have purchased a diamond ring on 12-september 2021, from the above mentioned branch, since i have purchase the ring diamonds are keep falling apart, today third time i have given my purchased product to Malabar gold Bahrain Hidd branch to fix the missing diamond,
At the time of purchase it has been said that i can be used on daily basis, even though the product is used occasionally, the diamonds r keep falling. And as per MGD they have done there best to keep customer service and from next time there will be charges applicable.
I have requested to check.the issue and inform if it is possible to exchange the ring because every time it is given to service it takes 5 to 10 days to fix. The response was the value of the ring will reduce to 98 BHD, which i have paid 160 BHD.
Given reason that i have requested MGD to resize the ring, at the time of purchased it was not mentioned to me that if the ring goes for resize there will be no exchange afterwords. During purchased it has been said that anything happen we are here at your service and all, anything happens we are here, we can change the item for you if you didn't like it, and now within 2 months MGD is reducing appropriate 30% of the ring value.the given commitments and words by MGD has no value of customer and their products?
The sales person said you have to stop knocking the ring around, do MGD things that we have no value of our items which we are knocking the item around to get damage?
I AM MGD customer since 2006, It is the bad ever experience with MGD this time and the team handling is really bad at all. They are trying to say that this is our mistake and i have no value of the product.
One day my wife wear ring and 10 days it stays with MGD, what kind of service we are getting it?
I have a request to MGD, if possible please look in to the matter and try to solve the issue for me. Really tired of product and provided service.

Sir Mera Naam MD Shah Faisal Hy
Mai Malabar ke Shop Grand Mall Sonapur Branch se 200 AED Ka Skim Start Kia February 2021 me Every month Mai 200 AED pay karta Hu Lekinai September 3 ko Mai 8th payment Karne gya to Malabar Ke Ek Worker Jiska naam Hy Mustafa Mall usko Mai Bola Sir Mujhe 200 AED Wala skim Pement Karni to Mustafa Mall bole Apna mobile Number btao Maine apna Mobile Number btaya Phir 3 mnt ke Baad Slip lekar Aaya AUR Mustafa Mall Bola
Aapko 400 pay Karna Hoga Maine Bola Q to bolta Hy next month Ka slip v Mai Nikal dia Hu Maine Bola Mai to Every month 200 AED pay karta Hu usne Bola Jyada baat mat kro next month Nahi pay Karna is month 400 AED pay kro Nahi to Aapko Fan Lgega Due ho Jayega bahut sari baat bolne LGA AUR Mujhe Galat BAAT v bola Mai Bola Sir MERI utni salary Nahi Hy ke Mai aapko 400 AED pay Kar du to Mustafa Mall Bola ke Nahi dega to Shop ke Bahar jao AUR b bahut Baat Karne LGA sir Uske. Baad Mai Kisi Friend se lekar 400 AED pay Kia phir Mujhe usne slip dia ..plz sir aap ayse worker ko Respect Karne ko btaye plz aap action le
Sir seriously Mustafa Mall Ka Behaviour Bilkul Thik Nahi Hy plz uspe aap action le Maine Bahut Baar Dekha Hy Mustafa Mall ke Behaviour ko plz sir Mujhe usne Bahut Se logo ke samne Be-Izzat Kia

Name MD SHAH FAISAL
MOBILE.+[protected]

Dear Concern,

I made an online purchase of gift voucher on 13 February 2021 that was supposed to deliver to my fiancée who is in Dubai. After I paid I called the CSR and was informed that it will take minimum half an hour to 24 hour to process and it has been a fortnight, nothing happened.
I supposed to gift my fiancée on 14th should I wait for next 14, or you have any suggestion. Please advise.

Thank you
Kiran Guragain
[protected]

This is Pratik Vishal.The behaviour and tone of talking of the salesman Mrs Reeya and Mr Pranav who work in your Noida sector 18 shop branch was worst.Both of them misbehave with us last month in December 2020.I want you to take action against them and fired them from job.The manager of that shop didn't listen to us and not doing anything against them.

Dear Sir
I visited malabar gold West Gate Mall Ruwi High Street on 30-mov .
Total purchase of gold 808 omr.

I payed 208 rial from bank muscat dedit card.

For 600 rial payment i used my credit card to pay in installment. I requested them to swipe card carefully.

But your staff were very careless they not swiped for installation payment.

Now all the 600 omr I HAVE to pay in one month.

Please solve my problem.

I am based in IBRA and went to Muscat buy gold.

Upkar Singh
[protected]

Dear Sirs,
About a month back I had given intact running old Rado Diastar watch to change the strap to Malabar Gold showroom in Mangalore, and as they insisted gave watch for service, and they promised to give 2 years warranty too.
After few days I received call from their Bangalore showroom saying that some parts has to be changed which costs 8, 000.00 more.
On reply I asked them to just service the watch and give it back which they agreed. About 3 days back they gave the watch with new strap with a reduced price and said service is done and the warranty is only 6 months. After coming home I checked the watch. The dial was damaged inside edges. As I had a friend who was in Gulf, who was working for Rado, now retired, I showed the watch to him.
He opened the back plate and for my surprise, nothing was done. Even rubber ring was half. Immediately I had been to showroom...and the response was not encouraging.
It's a surprise for me, a International Co. MALBAR GOLD, is having untrained staff.
Please take this as a complaint and please do the needful.
Thanks and Regards
Ratnakar K
[protected]
3 attachments

My item has ordered 3 months ago and till now did not received yet. They have shipped item 10 days back and now blue dart courier team has missed or not reached item and courier team are saying investigating with team and no response.

But malabar are not taking any proper action so far. But still I am follow up with them. Please do not buy any gold from malabar gold online store.
Customer service are very poor and no good response.

Most of our family members using Malabar Gold Online Shopping and by my self I'm using from 2015. I have ordered a custom design bracelet for my bf's birthday and I ordered a month back from the birthday date. I called and spoke with the customer care more than 15 times and each day I'm hearing different story from them for the delivery. Her birthday is on 10th February and in 100% sure that it will not reach there on time.

Very bad experience ever from the new team and will no more use this damn service again and also going to share about this 0 star experience with all of my circle.

Regards

Dr. MOHAMMAD Rashid

[protected]@live.com