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Malabar Gold & Diamonds
reviews & complaints
Malabar Gold & Diamonds
reviews & complaints

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55 complaints
9 resolved 46 unresolved

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Malabar Gold & Diamonds reviews & complaints

Malabar Gold & Diamonds complaints 55

Malabar Gold & Diamonds - Damaged mangalsutra

In Rajahmundry - Malabar gold and diamond we have purchased a mangalsurtra with invoice no: RJMGS0028324 with amount Rs:62331/-. today my wife was about to wear the jewellery for first time and...

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H
Dec 22, 2021

Malabar Gold & Diamonds - Product and service

This is the call from Kakinada recently I ordered diamond earrings but I am not satisfied with the piece i want to return it to our city Kakinada Malabar showroom but they want to confirmation to online service I call from those given numbers all are invalid numbers so once you give them to clarity about the return the earring and give me proper no

A
Nov 21, 2021

Malabar Gold & Diamonds - I like to complain about the diamond ring purchased from Malabar gold Bahrain Hidd branch

I like to complain about the diamond ring purchased from Malabar gold Bahrain hidd branch.
I have purchased a diamond ring on 12-september 2021, from the above mentioned branch, since i have purchase the ring diamonds are keep falling apart, today third time i have given my purchased product to Malabar gold Bahrain Hidd branch to fix the missing diamond,
At the time of purchase it has been said that i can be used on daily basis, even though the product is used occasionally, the diamonds r keep falling. And as per MGD they have done there best to keep customer service and from next time there will be charges applicable.
I have requested to check.the issue and inform if it is possible to exchange the ring because every time it is given to service it takes 5 to 10 days to fix. The response was the value of the ring will reduce to 98 BHD, which i have paid 160 BHD.
Given reason that i have requested MGD to resize the ring, at the time of purchased it was not mentioned to me that if the ring goes for resize there will be no exchange afterwords. During purchased it has been said that anything happen we are here at your service and all, anything happens we are here, we can change the item for you if you didn't like it, and now within 2 months MGD is reducing appropriate 30% of the ring value.the given commitments and words by MGD has no value of customer and their products?
The sales person said you have to stop knocking the ring around, do MGD things that we have no value of our items which we are knocking the item around to get damage?
I AM MGD customer since 2006, It is the bad ever experience with MGD this time and the team handling is really bad at all. They are trying to say that this is our mistake and i have no value of the product.
One day my wife wear ring and 10 days it stays with MGD, what kind of service we are getting it?
I have a request to MGD, if possible please look in to the matter and try to solve the issue for me. Really tired of product and provided service.

Desired outcome: Better of the product can be replaced

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Malabar Gold & Diamonds - Malabar Worker Bad Behaviour

Sir Mera Naam MD Shah Faisal Hy
Mai Malabar ke Shop Grand Mall Sonapur Branch se 200 AED Ka Skim Start Kia February 2021 me Every month Mai 200 AED pay karta Hu Lekinai September 3 ko Mai 8th payment Karne gya to Malabar Ke Ek Worker Jiska naam Hy Mustafa Mall usko Mai Bola Sir Mujhe 200 AED Wala skim Pement Karni to Mustafa Mall bole Apna mobile Number btao Maine apna Mobile Number btaya Phir 3 mnt ke Baad Slip lekar Aaya AUR Mustafa Mall Bola
Aapko 400 pay Karna Hoga Maine Bola Q to bolta Hy next month Ka slip v Mai Nikal dia Hu Maine Bola Mai to Every month 200 AED pay karta Hu usne Bola Jyada baat mat kro next month Nahi pay Karna is month 400 AED pay kro Nahi to Aapko Fan Lgega Due ho Jayega bahut sari baat bolne LGA AUR Mujhe Galat BAAT v bola Mai Bola Sir MERI utni salary Nahi Hy ke Mai aapko 400 AED pay Kar du to Mustafa Mall Bola ke Nahi dega to Shop ke Bahar jao AUR b bahut Baat Karne LGA sir Uske. Baad Mai Kisi Friend se lekar 400 AED pay Kia phir Mujhe usne slip dia ..plz sir aap ayse worker ko Respect Karne ko btaye plz aap action le
Sir seriously Mustafa Mall Ka Behaviour Bilkul Thik Nahi Hy plz uspe aap action le Maine Bahut Baar Dekha Hy Mustafa Mall ke Behaviour ko plz sir Mujhe usne Bahut Se logo ke samne Be-Izzat Kia

Name MD SHAH FAISAL
MOBILE.+[protected]

Malabar Gold & Diamonds - Gift vouchers

Dear Concern,

I made an online purchase of gift voucher on 13 February 2021 that was supposed to deliver to my fiancée who is in Dubai. After I paid I called the CSR and was informed that it will take minimum half an hour to 24 hour to process and it has been a fortnight, nothing happened.
I supposed to gift my fiancée on 14th should I wait for next 14, or you have any suggestion. Please advise.

Thank you
Kiran Guragain
[protected]

P

Malabar Gold & Diamonds - I am complaining about the service provided by malabar jewellery shop noida sector 18

This is Pratik Vishal.The behaviour and tone of talking of the salesman Mrs Reeya and Mr Pranav who work in your Noida sector 18 shop branch was worst.Both of them misbehave with us last month in December 2020.I want you to take action against them and fired them from job.The manager of that shop didn't listen to us and not doing anything against them.

U
Dec 07, 2020

Malabar Gold & Diamonds - About wrong billing in malabar gold ruwi branch

Dear Sir
I visited malabar gold West Gate Mall Ruwi High Street on 30-mov .
Total purchase of gold 808 omr.

I payed 208 rial from bank muscat dedit card.

For 600 rial payment i used my credit card to pay in installment. I requested them to swipe card carefully.

But your staff were very careless they not swiped for installation payment.

Now all the 600 omr I HAVE to pay in one month.

Please solve my problem.

I am based in IBRA and went to Muscat buy gold.

Upkar Singh
[protected]

R
Nov 30, 2020

Malabar Gold & Diamonds - Rado watch service

Dear Sirs,
About a month back I had given intact running old Rado Diastar watch to change the strap to Malabar Gold showroom in Mangalore, and as they insisted gave watch for service, and they promised to give 2 years warranty too.
After few days I received call from their Bangalore showroom saying that some parts has to be changed which costs 8, 000.00 more.
On reply I asked them to just service the watch and give it back which they agreed. About 3 days back they gave the watch with new strap with a reduced price and said service is done and the warranty is only 6 months. After coming home I checked the watch. The dial was damaged inside edges. As I had a friend who was in Gulf, who was working for Rado, now retired, I showed the watch to him.
He opened the back plate and for my surprise, nothing was done. Even rubber ring was half. Immediately I had been to showroom...and the response was not encouraging.
It's a surprise for me, a International Co. MALBAR GOLD, is having untrained staff.
Please take this as a complaint and please do the needful.
Thanks and Regards
Ratnakar K
[protected]
3 attachments

M
Sep 25, 2020

Malabar Gold & Diamonds - I want to complaint about manager and sales man name iliyas from malabar store in bahrain which is beside gold city the individual store

I asked rep ilyas to show a chain for my mother around 5 gms he showed a chain with 19bahrain dinar making charge uponwhich I said I will come later with some people who are expert in such thing he...

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Malabar Gold & Diamonds - Service is worst and no response.

My item has ordered 3 months ago and till now did not received yet. They have shipped item 10 days back and now blue dart courier team has missed or not reached item and courier team are saying investigating with team and no response.

But malabar are not taking any proper action so far. But still I am follow up with them. Please do not buy any gold from malabar gold online store.
Customer service are very poor and no good response.

S

Malabar Gold & Diamonds - Golden gain advance purchase plan

Sir, It is submitted that I lily vinita purchased a plan of rs.3000/-pm for eleven installments matured on 20.03.2020. On maturity I went for reimbursement of my plan on 21.03.2020 but they did not...

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M

Malabar Gold & Diamonds - Online shopping

Most of our family members using Malabar Gold Online Shopping and by my self I'm using from 2015. I have ordered a custom design bracelet for my bf's birthday and I ordered a month back from the birthday date. I called and spoke with the customer care more than 15 times and each day I'm hearing different story from them for the delivery. Her birthday is on 10th February and in 100% sure that it will not reach there on time.

Very bad experience ever from the new team and will no more use this damn service again and also going to share about this 0 star experience with all of my circle.

Regards

Dr. MOHAMMAD Rashid

[protected]@live.com

K
Dec 27, 2019

Malabar Gold & Diamonds - Service complaint

Hi Malabar Gold Management, I am frequent customer for malabar Gold. I have visited today( 27.12.2019 at 8.30 pm) to Malabar Gold showroom @ Gold Souq. It's was very bad experience /Insult happened...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Malabar Gold & Diamonds - About diwali offer

Today we did gold shopping . 2, 80400 but Diwali offer is there up to November 10th that is 1 gold coin for 15000 shopping of gold but they didn't gave any gold coins...if you want I will send all...

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A
Nov 06, 2019

Malabar Gold & Diamonds - Navratna gold ring

Firstly im living here in uae past 11 years and an loyal client for malabar since 2008 and used to recommend many of my colleagues (6500 employees in rak ceramics and friends to buy from malabar for...

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R
Nov 02, 2019

Malabar Gold & Diamonds - Customer service at showroom

Worst customer service at salmiya showroom, past eight year I use to buy jewels at malabar gold kuwait. I went to pay my chit at salmiya shop the sales executive said we are so busy now can you wait...

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R
Oct 11, 2019

Malabar Gold & Diamonds - Service for customer attendant

I reached at shop of malabar, karol bagh branch, delhi. No any one call for better service for example sitting, tea, coffee. Customer was very bad. there was receptionist always speaking with...

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S
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Malabar Gold & Diamonds - Gold and diamond bangle

I bought a bangle, I went to the shop to do an another lock option for the bangle to make it safer, but they just bended it and it look became very bad. I been called and told the bangle is ready and...

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K
Jul 31, 2019

Malabar Gold & Diamonds - Poor customers hospitality

Hi Team, This is to bring under your kind notice about the Malabar store in Bahrain .I happened to visit all the store and found the store collection for both gold and diamond absolutely exquisite...

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S
Jul 25, 2019
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Malabar Gold & Diamonds - Misleading a customer

Dear Team, I just want to bring to the notice of service and Staff which had lied to me over and over again on the transaction which i made with Malabar Office in Ruwi, I visited the branch on...

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