PandaHall Customer Care Service


PandaHall EU Co. Ltd.

501,Oversea Chinese Scholars Venture Building
Gao Xin S. Ring Road, South District of High-tech Industrial Park
Guangdong Province


Customer Support Phone Numbers

+86 755 8632 9526(China) 0 0
+44 778 895 7874(United Kingdom) 0 0
+86 755 2697 2706(China) 0 0
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM

PandaHall Complaints & Reviews

PandaHall / Done with them

Dec 27, 2017

This website is the worst I have ever dealt with. They sent me my items 2 days after I placed my order, but the problem is that all of the items were sent separately. And if you ask me what's so bad about it, I will tell you, that knowing how long it takes the items to get the USA, I...

PandaHall / Many items are not in stock

Apr 15, 2016

Ordered once from PandaHall and that time they did not deliver one item because it was not in stock, but they were very nice and gave me a refund. Recently I made another order and this time already 2 items were no more in stock and I received partial order. I was hoping to get a refund...

PandaHall / Broken

Apr 22, 2014

Last month I orded huge glass beads from pandahall and I am satisfied with items and service so far. However, a few glass beads arrived broken but overall quality is great and selection unmatched. Customer service is very helpful and everyone I have dealt with has been nice. My order...

PandaHall / refund policy

Dec 13, 2012

I feel that people should be aware my experiences of PandaHall's latest policies concerning refunds. When complaining about shoddy products (sometimes it amazes me how certain products can make it through 'quality' control) they offer you their standard answer of 20% refund... / Mixed the order

Aug 29, 2012

I ordered an item for $20 from They sent me wrong item. I contacted them and claimed about the mistake. They asked me to make a photo of the item I received and then they will send the right one. This situation recurred 3 times. I am tired already.