Makro Online review: online store and call center

I went into the Pietermaritzburg store on the 31st of December to purchase a 18000 btu Samsung aircon. There was no stock and I was asked to go to their online section to purchase and collect at my nearest store. I was on holiday therefore chose to collect at the Centurion branch. I have been trying to make payment since the 31st of December as the item was on special for R8999 the item is now R11599 and on my online profile I still cannot make payment. The online call Centre say there's is nothing they can do. My number is [protected] or [protected]

I would appreciate if I could just purchase the aircon at the price it was advertised for